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American Mechanical Customer Reviews

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We invite you to check out our customer reviews for our plumbing, HVAC, electrical, gas, and generator services in the Hampton Roads area. Our mission is to provide the highest quality workmanship from professionals you can trust—guaranteed.

American Mechanical Customer Reviews

ThinkstockPhotos-stars

 

 

We invite you to check out our customer reviews for our plumbing, HVAC, electrical, gas, and generator services in the Hampton Roads area. Our mission is to provide the highest quality workmanship from professionals you can trust—guaranteed.

Electrical Service Reviews

I recently had a service visit from the electricians Steve B. and John G. to complete electrical repairs on my home. They were competent, nice guys who did a fabulous job for me! I am very pleased with the outcome of their efforts. I also had a service visit from one of American Mechanical's plumbing technicians Robin W. and he equally did a fantastic job in fixing my commode which needed new tank bolts (which were no longer available) for my American Standard toilet. The technician was patient and was able to find compatible tank bolts to make the needed repair. All of these technicians were terrific and did a "beautiful" job for me. These are fine representatives of American Mechanical and I would highly recommend their services if you ever need an electrician or plumbing repair."

-Ed W.

Steve did an excellent job. He was on time, in fact, he might just have been a few minutes early, and being an ole military man, I like that. He not only is very thorough, but he keeps you advised on what he is doing and why. It's always nice to know what is going on when someone is working on one of your systems. Once Steve has completed the job, you feel secure that your system will be there for you when the need arises. Good Job, Steve."

-James R. M.

Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!"

-Melanie G., Virginia Beach, VA

I will tell you, Joe D. was on time, professional, friendly, and thorough. He is the typical American Mechanical technician I have come to know and like. It would be odd for me to experience anything but this from all the technicians that have come to my home to either service our stand-by generator or now, this new heat-pump for my woodworking shop. I told Joe the reason I selected American Mechanical for both the generator and the heat-pump was the price. Almost $2,000 cheaper on the Guardian generator and $3,200 cheaper on the heat pump. The service on the generator and my experience with the technicians and office staff is why I called for an estimate on the heat-pump and then decided to go with American Mechanical. Good product, great price, great service and great people... Thank you!"

-Mel W, Virginia Beach, VA

“Today I had the opportunity to meet 3 of the extremely knowledgeable and professional guys at American Mechanical, Inc. They came out to do preventative maintenance checks that come with the whole home warranty we purchased from them. They each have their area of expertise and were all efficient, thorough and very personable. Chuck (Plumbing), James (HVAC) and Steve (Electrical) answered my questions, gave me important information along the way and explained what they were looking for and their findings. I highly recommend this company without hesitation for your home needs across the board. Thank you guys, I can rest easy my systems are in good shape.”"

-Karen H.

My dealings with American Mechanical began with a phone call to Lou (don’t know her last name).  She was pleasant, efficient and completely competent.  She arranged for a service call which occurred at exactly the time it was supposed to.  John Gordon came to evaluate the problem with my generator, found the problem, explained it to me (as best he could given I know nothing about generators) and said a part needed to be ordered.  This put us back into communication with Lou who has taken care of the ordering.  When the part comes in, I have every expectation that the repair will go as smoothly as the dealings with Lou and John.  I recommend this company and these employees 100%. Service Technicians: John G & Lou"

-Elizabeth K.

You always roll the dice when you search for someone to work on your home like electricians, praying for them to do good professional work and not bankrupt your checkbook. I had an electrical issue and called American Mechanical which I had recently used in my home and had a positive experience. I called and they even got someone to come that day, he was smiling and personable, professional and I don’t know anything about electrician work but he looked experienced at his job. He answered my questions and completed the work promptly. Steve Boyd thank you very much for all that you did for us."

-Sharon B.

I called American Mechanical at 11:38 AM for an electrical short in our church kitchen. We received a call from Tim * within an hour to say he'd be there by 1 PM. He arrived precisely on time! Tim quickly assessed and resolved the circuitry problem in less than 30 minutes and charged us the minimum for the service call. As our church Facilities Chairman, I am extremely pleased with the service provided by American Mechanical. I am especially appreciative of Tim * professional skill and his uncommon punctuality and responsiveness to our needs. It is rare to find such top-drawer contractor support these days. Thank you, American Mechanical and Tim * for a job well done!"

-Tom B.

American Mechanical has provided us with excellent home HVAC, electrical and plumbing service, repair and upgrades for several years now.  Their technicians are extremely knowledgeable and clearly go above and beyond what is expected to answer questions and inspect systems.  They provide check ups as part of their service at no additional charge.  Robert came by today to provide the standard inspection of the new HVAC system they installed last year, no charge.  They will come by next Spring to go over all the plumbing and electrical systems, as well, at no charge.  I really feel like I have a go-to company for all my home equipment systems that is always there when something needs attention.  No wondering who to call, American Mechanical does it all.  Sounds like a “catch phrase”, but I am truly impressed."

-Steve S.

We have had many services from American Mechanical over the years and our latest service call was handled by Tim Martin.  Tim is very personable and professional as well as an expert in his field.  He responded within one day of our call for service and handled our electrical problem with ease.  He answered all of our questions and we were left more knowledgeable about the workings of our home.  Thanks again, Tim Martin and American Mechanical."

-Oscar C.

We lost electrical power at 10:30PM on Sunday and our generator failed to come on line. We called American Mechanical and their emergency team responded immediately.  Chris called and gave us his arrival time.  When he arrived he did a thorough inspection, fixed the problem and did an overall service as well.  Chris was professional and courteous.  I would highly recommend American Mechanical."

-Lee E., Virginia Beach, VA
Better Business Bureau

Needed my entire electric meter replaced.  Chris C. was an absolute professional, he addressed all my concerns and questions, and got the job done in a timely fashion.  We had been without heat, hot water, and all major appliances since Monday night, and the repair having to wait until Friday due to having to coordinate with a city inspector and Dominion Power, the impending winter storm this evening had me worried we’d be out all weekend as well.  Chris got the job done, was super friendly, and I would recommend this company and Chris to anyone!  "

-Paul N.
Facebook Review

Tim M. from American Mechanical came to do two electrical repairs.  He went immediately and efficiently to work, and resolved both problems.  He was terrific.  It is evident that he enjoys what he does and takes pride in his work.  I trusted him completely, and certainly will use his help again if I have a problem."

-Ruth E. P.
Google Review

Excellent work by the handyman, and since I needed new springs, he deducted the cost of my Angie’s List purchase from the service cost, thereby making it an especially good deal to perform the needed repairs to the spring system.  He serviced my garage door and also changed the springs that has stretched out.  Did a wonderful job of balancing the door and making it run smooth again."

-Ellis S., Yorktown, VA
Angie's List Review

The American Mechanical technician John G. did a fantastic job diagnosing and fixing our electrical problems.  The problem was resolved within hours of our initial phone call, with great professional service."

-Lisa P.
Yelp Review

Having electrical problems makes for a bad day. Tim quickly identified the problem and fixed it rather quickly. His professional and kind manners were appreciated. I spent several hours trying to find this problem. I am glad Tim came out and got things back in working order. I highly recommend Tim from American Mechanical.

  • 5-star review on Yelp
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-William G.
Yelp

Chris C. from American Mechanical, came out to fix a problem with our GFI circuit.  He was punctual, efficient and effective.  I will call American Mechanical for future home repair issues.  Chris C. gets 5 out of 5 stars for his excellent service."

-Dawn B., Chesapeake
Better Business Bureau

Trey came to my home to do my Home Care plumbing and electrical inspection.  Turns out he is a jack of all trades – HVAC, Plumbing and Electrical - and a master at all in my opinion.  He rectified a long-standing duct condensation problem in a powder room, replaced outlets with necessary GFCI, and replaced a faulty switch to garage lights outlets that was a fire hazard as well as a number of other issues.  I was delighted with his knowledge, professionalism and high level of customer service."

-Yvonne D.
Yelp

John C. and Robert S. of American Mechanical, Inc. came to my home to troubleshoot the Nexia camera that had stopped working.  John was instrumental in installing my entire NEXIA Home Intelligence system earlier this year.  As before, I was impressed with their knowledge, patience and high level of customer service.  They were willing to do whatever it took to get the equipment working properly again.  Robert’s IT expertise was very helpful in terms of diagnosing and resolving the problem.  I will continue to use these talented specialists when the need arises."

-Yvonne du B.
Google

Chris C. and American Mechanical, Incorporated were great.  They made me feel safe and secure that they knew how to fix my electrical problem.  They went far above the regular work job. I will tell everyone I know about the great job they did for my family."

-Marlene P., Chesapeake, VA
Better Business Bureau

Jeremy Holt arrived on time (and called 30 min. before to say he was en route). Jeremy's communication was very clear. He was also pleasant and cheerful. He was quite efficient, wasting no time. He gave me an estimate on removing an antiquated kitchen light. I will definitely call him in the future for any electrical work I need done."

-Diane T, Virginia Beach, VA

Everything they did works. The price was fair. The workers were friendly. I am satisfied with their service and I would highly recommend them."

-James S, Virginia Beach, VA

They were recommended through our homeowner's insurance. They reset a switch for us. It was great. They were on time and showed us what the problem was. The guy was professional."

-Justin M

I woke up this morning with my bedroom ceiling collapsing just feet from my bed. I called American Mechanical. The woman on the phone was very sympathetic, professional, and efficient in sending me Doug. Doug arrived, was very professional, my bill was exactly what he said it was going to be, and he finished in less than 2 hours. Job well done. I will recommend this company and use them in the future."

-Elaine L, Chesapeake, VA

I used the service of American Mechanical Inc about a month ago to replace an attic fan on our second story house. We called them and they replied quickly. They showed up the next day to see what kind of equipment they would need and what would fit into the space that was already provided. They showed up the following morning and installed it with no problems and in good time. Everything works fine. Their price was very fair and in fact less than the company we used for our air conditioner. It was a very good price."

-Brooks G, Virginia Beach, VA

Corrected a short circuit, replaced several breakers, converted a pump circuit to 220v, installed exterior waterproof box for landscape lighting step-down transformer. Called before they came, came on time, gave a quick and accurate estimate. Technician was courteous, fast and professional. If you're getting electrical work done, ask for Sam."

-Christopher C, Virginia Beach, VA

Electrician John G. was on time and promptly did the job in an efficient and professional manner. He even swept up left over debris from the job."

-William N, Chesapeake, VA

Tested and repaired a faulty GFI in the bathroom, as well as rewired and repaired a faulty GFI in the garage. Contractor was on time and efficient. I would use American Mechanical Inc again."

-Robert I, Virginia Beach, VA

Replaced exterior receptacle, cover, and gasket to repair ground fault circuit. The electrician spotted the problem immediately and made the repair in just a few minutes. I was very happy with the service."

-Ted P, Chesapeake, VA

I used American Mechanical to change a front door light. They came out right according to our schedule. They are excellent."

-Hailu A, Virginia Beach, VA

We think that they were a really good company. They do a lot of different things; we used them for electrical and plumbing. We have used them a number of times and we had a couple of things that needed to be looked at before the house went on the market. They are really good about explaining what they are doing and why they are doing it. They are very prompt and they are just a good company to work with. Their prices are very good. I will definitely use them again."

-Virginia R, Virginia Beach, VA

The electrician checked all of the outside and bathroom plugs to determine why they were not working. He solved the problem with the plug causing the others to short and replaced three plugs. He also checked the circuit panel. Figuring out what was causing the problem took over two hours. The electrician was courteous, professional and thorough. He fixed all of the plugs that had not been working. I also had him check the circuit box for the hot tub."

-Teresa A, Virginia Beach, VA

We had an issue with a bathroom receptacle and an outdoor lighting system. Very good work, showed up as promised, ready to go to work and took care of our problems. He had a recommendation for the outdoor system that he could not address and I followed it and was very satisfied."

-Eric D, Smithfield, VA

They were punctual and very courteous. They even checked a couple other outlets for me while they were at my house. I will definitely use them for my electrical needs in the future."

-Jeff K, Chesapeake, VA

General Maintenance

Sean, omg, was awesome! He showed up fast, was very knowledgeable, friendly, and got the job done! I've had another company come out previously, took them days to respond, they missed a scheduled date, then showed up last minute on the WRONG day! If I have a chance to request Sean from American Mechanical, personally, in the future, I will! And if all the employees of this company are anything like this guy, they're rockstars!"

-Jennifer C.

I recently had a service visit from the electricians Steve B. and John G. to complete electrical repairs on my home. They were competent, nice guys who did a fabulous job for me! I am very pleased with the outcome of their efforts. I also had a service visit from one of American Mechanical's plumbing technicians Robin W. and he equally did a fantastic job in fixing my commode which needed new tank bolts (which were no longer available) for my American Standard toilet. The technician was patient and was able to find compatible tank bolts to make the needed repair. All of these technicians were terrific and did a "beautiful" job for me. These are fine representatives of American Mechanical and I would highly recommend their services if you ever need an electrician or plumbing repair."

-Ed W.

John is very knowledgeable and took the time to answer all of my questions. He was here to just do maintenance on the system but I was having a problem with the unit in the garage leaking air. He fixed that in no time. He knew just what the problem was. I also was having issues with the thermostat and he corrected that. John is a credit to your company. Thanks for all your assistance!"

-Mike N

Jason came to our house for routine a check-up. When he arrived at our house, he was clean and used booties to keep mud from tracking in the house. He performed all necessary tests and was done within an appropriate time frame. Before he left, my wife asked about an estimate on some additional work and he checked what was necessary and gave an estimate right there. Overall, everything was very professional and satisfactory. We will contact them later for more work. Thank you, Ron and Sandi"

-Ron & Sandi

Jon S. was professional, courteous and knowledgeable. He got right to the problem, fixed it, and gave me great advice about questions I had. I was very impressed with his service and will definitely call American Mechanical again when I need your services. I also felt the price was reasonable and fair. Thanks, Jon for a job well done!"

-Kathleen S.

I have dealt with American Mechanical for several years and the reason is that they have knowledgeable staff, they are polite and keep me informed (lack of which is why I switched companies years ago) and I have always received top notch service."

-Robin R.

I would highly recommend your company and employees to my family and friends.  They were professional, considerate and was early for my appointment."

-Katherine S.
BBB Review

Great job.  They were very professional, told me everything they were checking out, and explained what they found.  Sean S. of American Mechanical, Incorporated did a super job.  I would highly recommend them to anyone for service."

-John C.
BBB Review

I’ve had a most positive experience with this company and the wonderful customer service if its employees, especially Travis M..  Travis came out to our house and worked in the ice and snow while all the time maintaining the highest level of competence and pleasantness in his attitude…he is a true asset to American Mechanical, Inc.  I would highly (and will) highly recommend this company!  "

-Vivian C., Norfolk, VA
BBB Review

Contracted for whole house duct cleaning.  Workers arrived on time on the date scheduled and completed the work in the estimated time provided.  Explained exactly how the job would be done.  Did a thorough cleanup when the job was done."

-Ed T.
Google Review

The service so far from American Mechanical has been first rate thanks to John C..  He is professional, hard working and polite.  A great representative for American Mechanical."

-Any U.
BBB Review

Sean S. was very knowledgeable and courteous.  I was very pleased with the service through American Mechanical, Incorporated"

-Kendra K.
BBB Review

Sean was very professional and very detail oriented.  Within 2 minutes he found a major issue and was very thorough in the rest of the work he performed around the house.  Sean is an outstanding service technician."

-Ed V.
Yelp Review

Eric V. arrived quickly and repaired the problem even quicker!  Very friendly and professional – highly recommended."

-Katie M.
Review Buzz

John C. did a great job for me yesterday on 20 January.  He explained what had been done.  Sometimes we older adults don’t get it as we are often told.  John took the time to answer my questions completely.  I wish my doctors would be as thorough as he was.  Thank you"

-Ann K.
Review Buzz

Joe B. was great.  He was professional, prompt, knowledgeable and answered all of the questions I had before I had a chance to ask them.  I was planning on getting multiple quotes before deciding on a company but I was so pleased with my experience that I went ahead with American Mechanical."

-Ryan B.
Judy's Book Review

Thank you!"

-Kassandra D.
Google Review

Good service.  Chuck was great."

-James B.
Yelp Review

This was my second time using American Mechanical and Rich P. did an OUTSTANDING JOB.  Rich is very knowledgeable and honest with his opinion to whatever the problem may be.  He shows up on time and is very responsible for the work that he is performing.  I strongly recommend Rich P. for any type of work that is being conducted by American Mechanical.  In my opinion he is without a doubt the best employee that works for American Mechanical.  Promote immediately."

-Ronnie W., Chesapeake, VA
BBB Review

The company is all about problem solving."

-Lee B., Chesapeake, VA
Better Business Bureau

Annual generator service.  Arrived on time after calling ahead.  Did a very thorough job.  Spent time explaining generator operation and maintenance.  Recommended actions by owner when generator operates for extended periods.  Great job!  Thank you!"

-Mary M.
Better Business Bureau

The technician was knowledgeable, thorough, professional and personable.  Service was excellent!"

-Jacqueline G.
Google

Thanks to the excellent troubleshooting skills by both Trey and Donald my water heater is back in service.  As a single Mom with a daughter in college they were able to save me from having to purchase a new heater.  They went above and beyond to help me.  Will definitely use American Mechanical again.  Thanks for the honest and professional service."

-Gail H.
Yelp

Chris C. with American Mechanical came out to perform annual maintenance on our back up generator.  He was excellent, polite, efficient and on time.  Very friendly and informative!"

-Lila
Google

I had no heat this morning, and called this company, who responded with great professionalism; I was very impressed with the service tech, Joe B.  He was very knowledgeable while explaining to me, he was patient in answering my questions, and with explaining what will happen during the fix.  I like that, when I am not in the dark.  Joe checked out everything that related to my furnace system, I like to know where the problems are, and where all is well.  Joe is certainly an asset to his company."

-Terri B.
Yelp

Joe B. was very knowledgeable about the problem I have and why I need to replace my unit.  He was on time and made my experience non-pressured.  Once I decide on purchase I definitely have determined to give American Mechanical my business."

-Horace J.W.
Better Business Bureau

Very professional, John G. is one of the best I have had working in my home.  John G. explained everything in layman’s term so I could understand.  Safety was first.  My home is vintage with all modern updates.  John G. is an expert.  Thank you."

-W.A.L.
Yelp

Trey W. came out to do a plumbing and electrical inspection as well as service the water heater.  Outstanding!  He was punctual, very knowledgeable and very personable.  He made a few recommendations but no pressure to have it done immediately.  Overall a very positive experience.  Thanks, Trey and American Mechanical!"

-John B.
Better Business Bureau

Robert did my annual checkup today.  He actually showed up ahead of the scheduled time, finished in far less time than originally planned, took care of some items over and beyond the checkup and was extremely courteous.  As service calls go this is one of the best I have ever experienced."

-Douglas W.
Google

Scott was timely, knowledgeable, and fun!  He quickly fixed my problem!  Many, many thanks!"

-Gina P.
Google

David S. from American Mechanical, Incorporated arrived within the time span to the Spring AC check.  He called before arriving when he was 30 minutes out.  He was pleasant and informative with the owner who is hard of hearing.  The performance check was completed well and he provided information on the new system and thermostats.  I would use him again and request him from the company."

-Leigh B.
Yelp

Chris C. and American Mechanical, Incorporated were great.  They made me feel safe and secure that they knew how to fix my electrical problem.  They went far above the regular work job. I will tell everyone I know about the great job they did for my family."

-Marlene P., Chesapeake, VA
Better Business Bureau

My husband and I just bought this house a few months ago and boy were we surprised at all the crap that’s wrong with it.  Well one thing was that we have two water heaters.  I didn’t even realize we had two until my husband pointed it out.  We had no idea why we had two but one of them decided to leak when my husband was away so I decided to call American Mechanical since there are stickers all over the garage area and I figured that they would be familiar with the situation going on.  The person I dealt with on the phone was very professional and courteous.  I was surprised that they had availability that same day.  They also sent me a text with the description and picture of the plumber they were sending.  He arrived and I explained to him the situation and he went to work trying to troubleshoot the problem.  We finally figured out that the second water heater was for solar panels and that the previous owner had gotten rid of when they redid the roof in 2014 (or maybe they were off before then, I really do not know).  The technician said the second water heater was useless and capped off the extra lines running to it.  He was very professional and friendly.  I would use him again and I recommend him to everyone."

-Melissa N., Virginia Beach, VA
Better Business Bureau

The technician was personable and knowledgeable.  He asked questions about the HVAC system as needed, asked about possible service needs and let me know if there were any issues I needed to be aware of.  I have maintained my HVAC service contract with American Mechanical for the past four years and have always been satisfied with the service they have provided."

-Darryl G.
Google

Sean S. was very professional and friendly.  He explained everything that he was doing or what was going on.  He actually did the fall inspection as well and he did an outstanding job.  I meant to give him a review last time, but I forgot to do so - my apologies.  I would love for him to do my next inspection again.  Thank you."

-Joel C.
Google

Rich P. came to our home to clear a long drain line that two other plumbers were unable to clear.  Within 20 minutes with their high pressure jetter, we were good to go.  Very professional and courteous."

-Craig B.
Facebook

Robert did a good job of servicing my AC and was very courteous."

-Margaret V.
Review Buzz

Trey White from American Mechanical came to do PM on my Trane. After the job was completed he checked my thermostat and gave me advice on how to maintain my new heat pump. I appreciate the few minutes Trey took for this information. Thanks, Trey."

-Romeo R., Suffolk, VA
Facebook

Chris was on time, personable and did a great job! And the weather was against him!"

-Jon R., Virginia Beach, VA
Facebook

Thanks to Robert my birthday present wasn't costly. He was great. Talked me through the repairs that a colony of ants decided to move in to do some damage to my AC unit outside. So my suggestion, spray your yard now. It is all back on track and I appreciate that he was able to find some discounts and spray those little varmints away. Off to Home Depot for powerful food. Thanks, Robert."

-Patty Ann W.
Facebook

Friendly, very efficient and thorough, informative when asked questions."

-Campbell K.
Facebook

Dave was our technician and was super his professionalism was off the hook. Matter of fact, as long as I stay with this company I would only prefer Dave to service us. GREAT GUY the company is lucky to have him."

-Anthony C.
Facebook

American Mechanical is one great company! Chris C. And Tim M. Worked on my electrical problem. They found proof that my house could have caught on fire.They made me feel safe and secure again.I sent five star reviews to all reporting business. American Mechanical Inc., is trustworthy and I thank them again for their great job."

-Marlene P., Chesapeake, VA
Facebook

Jon L was professional, courteous, thorough and knowledgeable - he explained everything thoroughly. I highly recommend Jon and American Mechanical!"

-Lacey N., Virginia Beach, VA
Facebook

Generators

I have used AM for my full house generator. They installed it for me 4 or 5 years ago. They come every year to service it. I have been very pleased with their service. That's why I called them when I needed a new A/C & furnace. Bobby M. & Joe M. came and did a fantastic job. I had talked to Steve M. when I ordered it & he was very helpful & informative. That was on a Wed & he said it would be Sat or Mon before they could get out here. Well Thurs morning I got a call that they had a cancellation & would like to come out & install mine that day. Steve said he thought of me immediately when he got the cancellation. I have never had anyone with this company be rude to me or talk down to me. I am very pleased with their service."

-Patricia R.

Steve Boyd installed our generator appx six years ago and has performed yearly maintenance several times since then. He has always been very courteous, knowledgeable and professional in his inspections. He came today and, as always, we were very pleased with the service received. He performed the routine cleaning and parts replacement in a very professional manner. Before leaving, he informed us that while we have been experiencing no problems with our generator, he did notice that the battery was six years old which far exceeded its expected life span. In order to keep it in good working order and have it not work when needed, we requested that he go ahead and replace the battery. We really appreciated his advice on this -- perhaps saved us a service call later. We hope that he can be our assigned as our yearly generator electrician. In summary, he is an excellent representative of the company."

-James W

Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!"

-Melanie G., Virginia Beach, VA

American Mechanical installed our generator and they maintain it. The people from American Mechanical were very professional and very accommodating."

-Sandra J, Virginia Beach, VA

This young man (John Gordon) has serviced our generator several times. He does a great job and is always so courteous.  "

-Kenneth G., Chesapeake, VA

We are very glad to inform you of this highly complimentary letter from one of your consumers, Kenneth G. It was refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."

-Better Business Bureau

I will tell you, Joe D. was on time, professional, friendly, and thorough. He is the typical American Mechanical technician I have come to know and like. It would be odd for me to experience anything but this from all the technicians that have come to my home to either service our stand-by generator or now, this new heat-pump for my woodworking shop. I told Joe the reason I selected American Mechanical for both the generator and the heat-pump was the price. Almost $2,000 cheaper on the Guardian generator and $3,200 cheaper on the heat pump. The service on the generator and my experience with the technicians and office staff is why I called for an estimate on the heat-pump and then decided to go with American Mechanical. Good product, great price, great service and great people... Thank you!"

-Mel W, Virginia Beach, VA

For a couple of weeks our home generator had been unable to start for its weekly exercise. After reviewing the manuals I replaced the battery and the generator was able to start but unable to sustain the run time for the complete exercise period. At this point I called American Mechanical and explained the problem. Steve Boyd came out that afternoon and determined the problem was with a faulty voltage regulator. The part had to be ordered. Steve was very professional and thorough in his approach to determine the problem. I would highly recommend American Mechanical for installation and repair of a home generator to a family member or a neighbor."

-Donald MF

We always rate our overall experience a 10.  That is why we request, each time, John Gordon for the generator check and Joe Dziagwa for the summer and winter check.  We always know the fine job they deliver.  There are times where prices for the work seem high but my son in law is an engineer and we have a contractor and when both are able to do some of the work suggested ny John and Joe we use them if the price is appreciably less.  When not, we always use American Mechanical.  Thank you for the continued good service."

-Dave and Charmaine Rosenfield, Virginia Beach, VA

The technician from American Mechanical was very professional and knowledgeable.  He performed the annual maintenance to my generator.  He answered all my questions and made sure everything was done!"

-Wesley Clark, Virginia Beach, VA

Excellent annual service of my whole house generator.  American Mechanical actually reminded me it was time to perform the maintenance on my generator and had Chris out to my home within 24 hours.  Chris performed a by-the-checklist service along with providing good recommendations.  All documentation was provided to me electronically when the service was completed.  No unnecessary work was done and no critical maintenance steps were skipped.  American Mechanical is the only company I will allow to work on my generator system.  They are efficient, professional and of reasonable cost."

-Chuck M.

All of our contacts with this company have been outstanding.  The last contact was on January 9, 2017, at which time Chris C. performed my annual maintenance service on our emergency gas generator.  He was very thorough, knowledgeable, professional and pleasant.  He answered all of my questions and provided me some very helpful suggestions as to the use and care of the generator.  I plan on using American Mechanical for this type of services and the other services they offer."

-James P., Chesapeake, VA
BBB Review

After being referred to American Mechanical by another distributor who didn’t have the time to take care of me, American Mechanical was a great find.  They were able to schedule a technician quickly, they called me back every time they said they would, the tech called before arriving, and even came early!  Chris was professional, courteous and thorough in his troubleshooting.  The electronic confirmations were convenient and accurate.  The issue on our generator was a warranty case and they are working with the manufacturer to get those costs reimbursed.  The problem was fixed efficiently.  The two different ladies I spoke with on the phone when calling the office were knowledgeable and immediately able to answer my questions or get to someone who could.  I appreciated all of these things, and they point to a well managed organization with an engaged and professional team.  Well done!  "

-Leslie B.
Google Review

From the first phone call I knew we had picked the right company.  Nick was very professional and answered all my questions.  He was very accommodating with scheduling the service for our generator.  We were informed by text message the day of our appointment to their status on their arrival time.  The technician Tim was amazing and very thorough in his assessment and got our generator up and running.  I would highly recommend this company!"

-Linda P.
Google Review

Tim was knowledgeable and professional, and he checked out and fixed the problem with my generator.  I trust his expertise.  Good work."

-Fan P.
Google Review

Jon L. performed my air conditioning service this morning.  I have always been pleased with American Mechanical and today was no exception.  Jon was both courteous and professional in completing the service and I look forward to their assistance in the future with my HVAC, plumbing and whole house generator needs."

-Mike B.
Judy's Book

After getting numerous site surveys and estimates I chose American Mechanical to install a whole house GENERAC generator.  I could not be happier with my choice.  From end to end, everyone was truly professional.  John C. assisted in the installation and did outstanding work.  He was a real team player.  Kudos to John, the whole installation crew and American Mechanical, Incorporated."

-Robert F., Virginia Beach, VA
Better Business Bureau

Annual generator service arrived on time after calling ahead.  Did a very thorough job.  Spent time explaining generator operation and maintenance.  Recommended actions by owner when the generator operates for extended periods.  Great job!  Thank you!"

-Mary M., Norfolk, VA
Better Business Bureau

I recently had a GENERAC generator installed for my home.  From the beginning of the estimate by John G. to the final completion of the installation led by Tim M., the job was truly professional in all respects.  I could not be happier with the detailed knowledge shown by John G. in surveying the job and providing the final cost estimate to the outstanding workmanship of the installation crew led by Tim.  Absolutely no regrets on choosing American Mechanical to do this job."

-Robert F., Virginia Beach, VA
Better Business Bureau

I chose American Mechanical to install a whole house GENERAC generator.  I could not be happier with my choice.  From end to end, everyone was truly professional.  Sean S. assisted in the installation on the first day and his positive attitude and teamwork brightened everyone.  He is extremely pleasant and was a real team player.  Kudos to Sean, the whole installation crew and American Mechanical for an outstanding job."

-Robert F., Virginia Beach, VA
Better Business Bureau

GENERAC generator installation.  I chose American Mechanical to install a whole house GENERAC generator.  I could not be happier with my choice.  From end to end, everyone was truly professional.  Joe D. assisted in the installation and did outstanding work.  He was a real team player.  Kudos to Joe, the whole installation crew and American Mechanical for an outstanding job."

-Robert F., Virginia Beach, VA
Better Business Bureau

After soliciting and receiving bids from five contractors, I selected American Mechanical to do the job.  As an electrical engineer myself, I had done extensive research on the unit I wanted.  John G. of American Mechanical, who did the estimate and final generator light-off and checkout (commissioning) was impressive and the principal reason I went with American Mechanical.  He had in-depth knowledge of the GENERAC system and how best to configure it to my home.  During the commissioning he was extremely thorough, checking the generator in all its operating modes and then walking me through the procedures for manual startup if ever needed, fault checks, routine maintenance and oil level checking/top off.  I could not be happier about the whole job.  Workmanship was top notch throughout.  The installation crew was thoroughly professional from the trenching for the electrical cable to installing the automatic transfer switch.  I recommend American Mechanical highly, without any reservation."

-Robert F., Virginia Beach, VA
Better Business Bureau

Annual generator service.  Arrived on time after calling ahead.  Did a very thorough job.  Spent time explaining generator operation and maintenance.  Recommended actions by owner when generator operates for extended periods.  Great job!  Thank you!"

-Mary M.
Better Business Bureau

Chris C. with American Mechanical came out to perform annual maintenance on our back up generator.  He was excellent, polite, efficient and on time.  Very friendly and informative!"

-Lila
Google

Trey W. came out to do a plumbing and electrical inspection as well as service the water heater.  Outstanding!  He was punctual, very knowledgeable and very personable.  He made a few recommendations but no pressure to have it done immediately.  Overall a very positive experience.  Thanks, Trey and American Mechanical!"

-John B.
Better Business Bureau

We contacted American Mechanical to provide an estimate to install a propane-powered standby generator for our Sandbridge home. They responded quickly and gave an excellent presentation, answering all of our questions and gave us an excellent estimate with attractive financing and an extended warranty, which we accepted. The work went smoothly and was expertly done. The workers were highly trained, neat and efficient, showing respect for our home, and cleaning up all debris each day. American Mechanical showed great flexibility and worked around the schedule of the propane installation, which we had contracted separately. We are extremely satisfied with the entire process and would recommend them to anyone seeking similar work."

-Richard W, Virginia Beach, VA

Company specializes in home generators and was much more knowledgeable about these smaller units. Other companies we have used tend to focus on commercial generators for hospitals and commercial buildings. Cost for maintenance was less than half of the estimates by two other providers. Problem was fixed in about 20 minutes."

-Bruce B

HVAC Reviews

Floyd B. and Mike R. installed a complete a/c and heating system at my home yesterday (9/7/16). It was labor intensive, and even with the heat of the day getting hotter by the hour, they maintained their professional attitude and after almost 10 hours, finished the project with 100% complete success! Today, the system is running great, very very quiet, and even though it is 92 outside, it is a very comfortable 73 inside. Well done men!!"

-David Y.

We have used American Mechanical for most of our service calls.  Great company with great employees.  This past service call, Sean S. was our service technician.  From the second he walked through the door he was professional and pleasant.  I have two children that can be a handful but he talked to them and became a member of our family instantly.  He helped fix our problem and helped educate us on our AC unit.  Thanks Sean.  You “served an ACE” in our family.  If I ever need help with our HVAC again I (and my mom) will ask for you again.  Thanks."

-Lindsey D.

My ac unit was cooling but wouldn’t cycle on & off correctly. I called American Mechanical & John Conaway arrived the next day. He checked the system and quickly realized it was the thermostat. One hour later my ac was working perfectly. I felt as if I were treated honestly because Mr. Conaway only did what was necessary & I was happy with only a thermostat. A polite office staff did a follow up call & I was extremely happy with American Mechanical."

-John M.

I have used American Mechanical for several years needing their HVAC and plumbing services. I have never been disappointed. Beginning with the folks that answer my call and routing it to the correct people, they have always been pleasant, professional and answered all my questions and directed me to the right person for help. Every problem that I have had with my HVAC (including replacement) has been handled in a timely manner, at a fair price and by people who actually know what they are doing. My latest problem was with my thermostat. It was a technical/computer issue and I needed someone with technical experience. John Conaway was the tech that came to my home. He was very pleasant, knew exactly what to do, explained to me how to prevent the problem in the future and promptly took care of the problem. Every person that has come to my home from American Mechanical has been great and fixed the problem without lot of drama. I wouldn't use any other company. Thank you."

-Rick L.

On Sunday, August 2, my AC stopped working around noon. I looked on the Internet for AC emergency services for Suffolk, and the companies who pay to have their organizations listed first, didn't have time for me. I continued my serach and found American Mechnical and their response was "Yes, we can come today." James Canadyan was the consumate professional. He identified the problem quickly and made a swift repair. James is friendly and knowledgeable and I very much appreciated him taking part of his Sunday to fix my AC. Because of his professionalism and committment to quality work, I asked about buying a service contract. Thanks again James."

-Marie F, Suffolk, VA

Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!"

-Melanie G., Virginia Beach, VA

I owe so many thanks to the American Mechanical teams, especially the HVAC team members like John S., Bobby M., Joe, Joel, Don L. and Tom R. My story started the first part of July with a leaking, falling in ceiling. Finally diagnosed as HVAC condensation, the team took the time and effort to get a solution to save my home. I made so many help calls to them and they still were so nice and sympathetic to my concerns. Calls were returned, technicians came out promptly. They were fair with the pricing and went above the job required. The only regret is that I wish I had known that the previous HVAC company I They were fair with the pricing and went above the job required. The only regret is that I wish I had known that the previous HVAC company I had had put the wrong size unit for my size home before we just repaired present ones, could have spent the money on new systems. But my portable dehumidifier is working the job for now. THANKS AMERICAN MECHANICAL FOR PUTTING UP WITH US."

-Sharon B., Virginia Beach

Mr. John Cornett (American Mechanical), It's important to me that I take a few minutes from my busy schedule and provide feedback with services recently received by your company. Last Friday, we had the Peak Performance maintenance checkup with our HVAC unit performed by service technician James. I requested James because I was impressed with his service provided six months earlier. His service continues to positively impress me. Specifically, his customer interaction and professional demeanor with how he goes about providing service. His positive mannerisms and how he relates to the customer is priceless ... simply put, very impressive! I've never seen the passion exerted from anyone before in doing a service call to my house. From providing the service checkup, answering our questions and making my wife and I feel comfortable with services rendered, he is "spot on." It's evident James truly enjoys his work and we are happy to have him as our serving HVAC technician. Rest assured, he is representing American Mechanical to the quality level of workmanship and service I truly admire. I'm active duty Navy having served almost 33 years working Supply Logistics. Having moved up the ranks from enlisted to officer I consider myself an expert with "customer service". With 100% confidence, I consider James a professional "plug and play" subject matter expert, he is that good. I'm also impressed with your call center, the ladies who answer the phone. Both Noel and Nicole are always very helpful, courteous, and pleasant to speak with. I've also called your afterhours service and that works well too. Your company has a "Solid front and Back end" service which I commend you on. Many companies don't realize how important this is and in large part serves as the nerve center of basic service necessary which can make or break a business in a heartbeat. Good employees and consistent customer service are not easy to find and you Mr. Cornett provide both. My wife and I returned to Va Beach from Singapore last Oct and have used your company previously for both plumbing and HVAC. Thank you for such a warm and continuous customer service experience. With professionals like James, Noel and Nicole on your staff you can rest assured American Mechanical will be the service of choice for our family. All the BEST."

-Roscoe P, Virginia Beach, VA

I will tell you, Joe D. was on time, professional, friendly, and thorough. He is the typical American Mechanical technician I have come to know and like. It would be odd for me to experience anything but this from all the technicians that have come to my home to either service our stand-by generator or now, this new heat-pump for my woodworking shop. I told Joe the reason I selected American Mechanical for both the generator and the heat-pump was the price. Almost $2,000 cheaper on the Guardian generator and $3,200 cheaper on the heat pump. The service on the generator and my experience with the technicians and office staff is why I called for an estimate on the heat-pump and then decided to go with American Mechanical. Good product, great price, great service and great people... Thank you!"

-Mel W, Virginia Beach, VA

"The tech was on time, personable and knowledgeable.  He asked questions about the HVAC system, as needed, asked about any other possible service needs and let me know if there were any other issues I needed to be aware of (there were during the visit).  I have maintained my HVAC service contract with American Mechanical for the past three years and have always been satisfied with the service they have provided.""

-M. Girtz

“Today I had the opportunity to meet 3 of the extremely knowledgeable and professional guys at American Mechanical, Inc. They came out to do preventative maintenance checks that come with the whole home warranty we purchased from them. They each have their area of expertise and were all efficient, thorough and very personable. Chuck (Plumbing), James (HVAC) and Steve (Electrical) answered my questions, gave me important information along the way and explained what they were looking for and their findings. I highly recommend this company without hesitation for your home needs across the board. Thank you guys, I can rest easy my systems are in good shape.”"

-Karen H.

My HVAC heater went out and a competitor quoted me a price over $400.00 (and that was with a 15% coupon). All he did was remove a panel, and looked at it for a couple of minutes. The technician just knew the problem without using any tools or even trying to clean or tune anything. I knew I needed a 2nd opinion. I called American Mechanical and Luke J. showed up shortly after and was impressive and honest. He cleaned a few parts, tuned a few parts, and even explained what he was doing so I could understand. Total charges to fix my HVAC: the $85 dollar service fee. So, I saved $315 because American Mechanical is a honest company. Thank you again -Luke J."

-Luke J., Virginia Beach

John C. (HVAC tech) came to my home to install the SCHLAGE keyless lock and automate the previously installed TRANE Z-Wave thermostats, both of which he activated through the NEXIA Home Intelligence System and patiently explained and showed me how to operate. He was punctual, professional, congenial, knowledgeable and demonstrated exceptional initiative in dealing with items with which he was unfamiliar and not typically in the HVAC arena. I was highly impressed!"

-Yvonne du B

I for one am glad I found this company. They came in and gave us a great assessment on our old AC unit and went into detail what they thought would be needed based on their research and documented research studies. Needless to say after hearing what they could offer my wife and I jumped in with both feet.  When it was time to remove our old unit and install our new unit this company’s team were the ultimate professionals. Never did they come into our home unless they had covers on their shoes or until they announced they were coming in. They explained everything to us as they went along and then gave us great training on how to operate and maintain our new system. As part of our installation we received a great maintenance package. We have had our new unit serviced several times now and have had nothing but great service. John Conaway was one of the technicians on the installation and two of our service calls and is the ultimate professional. Walks us through everything that he is doing and then takes the time to explain the final report to us. The last service call we have been having an issue with the new intake duct making noise. John explained to us how they resolve this issue, by bending the vent louvers. Also stated that if this did not work to our satisfaction that the company would install a different model cover to prevent the noise. Checked out our hot water heater and we told him that we had it replaced by American Mechanical, based on his recommendation the last time he completed our AC service call. Your technicians are always on time and ensure that there is no mess left when they leave. I have and will continue to recommend your company to others.  In closing, I explained to John when he asked how we were enjoying the new system, my response was “our electric bill has gone from a Dominion Power budget bill of $250.00 per month to $130.00 a month with a credit still on our account from last year.” The peace of mind that we have knowing that if we have issues with our unit, your company is just a call away. We thank you very much."

-Roger K.

When my wife and I came home last week from a Community Advocacy Committee meeting we found that our AC unit was not working. I went to the thermostat to find that it was showing a blank screen. I immediately pulled out my American Mechanical folder and called for service. This was at 9:00PM and I really wasn’t sure if anyone would answer the phone. It was answered on the first ring. After talking to the dispatcher I received a call from Joe D. in less than ten minutes. He told me he had a few calls before me and that it would be between 11:00PM and 2:00AM before he could get to me. He showed up around 10:45PM. The great thing was that Joe was familiar with our system as he had serviced it many times since we had it installed by this company. He took one look at the thermostat and knew that it was the safety switch on my drain pan. I had totally forgot that this was an added feature with my new TRANE AC unit. Joe was in and out in less than 20 minutes. As always he was professional and truly concerned about our system. What I truly love about this company is when they advertise that they have 24/7 emergency service they mean it. Thank you..."

-Roger K.

John is very knowledgeable and took the time to answer all of my questions. He was here to just do maintenance on the system but I was having a problem with the unit in the garage leaking air. He fixed that in no time. He knew just what the problem was. I also was having issues with the thermostat and he corrected that. John is a credit to your company. Thanks for all your assistance!"

-Mike N

Mike, Najee, Tyrone and Dewitt were truly a dream team! They took their time while installing the system to make sure everything was done correctly and that no small details were left out. They had to cut into the drywall, which would make any homeowner nervous, but they covered everything to make sure no dust or debris got onto my personal belongings. They made sure to stand by to explain how to use the new thermostat and make sure I was 110% satisfied with the work. I want to send out a HUGE thank you!!! To American Mechanical for throwing on their capes and rescuing my family from the heat! I will use American Mechanical for any of my future needs!! Thank you"

-Cesar O., Virginia Beach, VA

It was time for my fall check-up on my HVAC unit and Robert S. was the tech that came to do the inspection.  I have used American Mechanical for 8 years now and I have to say Robert was one of the best techs I’ve had over the years.  He was very courteous, professional and took his time to explain what he was doing and to answer all my questions.  Great job Robert!"

-Diane W.

We were having problems with the heat. Robert S came out and discovered that the circuit board and wire hanger needed to be replaced. He immediately ordered the parts needed and returned to complete the repairs. I was so impressed with his professionalism and timely response. He described the problem in detail and informed me on exactly what the job entailed and how long it would take to repair. Anyone in need of service, call American Mechanical and ask for Robert S."

-Joanne F.

John C. arrived and introduced himself then went right to work.  He explained his work as he went about doing it.  John explained about the duct cleaning and the ultra violet sanitizer/zinc system which we will consider installing next Spring when we remodel the house.  Overall it was a very professional and enjoyable experience.  John C. is an asset to the company."

-Bill A.

Sean Samuels of American Mechanical was very professional, knowledgeable and friendly.  He fixed our HVAC thermostat and I would highly recommend him for any future AM service.  We would definitely request him again.  He was out to our house to fix the issue within a hour of the phone call on Sunday morning.  Thank you Sean."

-Stephanie

Nate W. was awesome.  I am super pleased with his work.   Our heater was out of whack.  1.  He thought the problem was the flame sensor.  He replaced it and the problem was still there.  He had to go to the store to get the needed part and come back the next day.  He did NOT charge us for the new part that didn’t work.  He put the original part back.  He did NOT charge because he had to come back the next day.  2.  The problem was the limiter switch.  He replaced that and the problem cleared up.  3.  He also found the damper rod was NOT set right and adjusted it.  Things are working the way they are supposed to.  Very happy.  Hourly rate was the same as everyone else.  Took the time needed to figure it out and fix it RIGHT!!!  They sent a text with a photo.  I’ll probably get them to replace my water heater."

-Shawn B.

Joe came today, Saturday to fix our heat.  He was wonderful.  He explained everything that was wrong and he had our heater up and running in an hour!  He did excellent work!  I totally recommend him!"

-Diane E.

Called on Sunday and Scott came out and checked out our Trane HVAC unit.  Very helpful and professional.  Definitely will recommend this company to others who need quick 24 anytime service."

-Susan S.

Sean was extremely friendly and helpful.  He was quick and thorough during his visit and went out of his way to explain the various –parts that needed replacing and how our HVAC system works so I would have a better understanding of what was happening with our system."

-Meredith B., Virginia Beach, VA

Very professional people and have always done a great job for me.  Had them install a whole new TRANE system in my home and couldn’t be happier with their work, equipment and speed of install.  And, best of all my lower electric bill.  Thanks a million to you guys…"

-Andy G.

Had my maintenance check-up today (12/14/2016) on my electrical system, HVAC system, and plumbing system.  The three (3) service technicians/representatives displayed outstanding professionalism, courtesy, and informative information in each of their respective fields.  American Mechanical should be very proud of these gentlemen for their expertise and dedication to customer satisfaction."

-David Y.

American Mechanical has provided us with excellent home HVAC, electrical and plumbing service, repair and upgrades for several years now.  Their technicians are extremely knowledgeable and clearly go above and beyond what is expected to answer questions and inspect systems.  They provide check ups as part of their service at no additional charge.  Robert came by today to provide the standard inspection of the new HVAC system they installed last year, no charge.  They will come by next Spring to go over all the plumbing and electrical systems, as well, at no charge.  I really feel like I have a go-to company for all my home equipment systems that is always there when something needs attention.  No wondering who to call, American Mechanical does it all.  Sounds like a “catch phrase”, but I am truly impressed."

-Steve S.

John was very helpful in getting our heat pump up and running.  He was very concerned that it was the holidays.  John knows what he is doing and he is an asset to the company."

-Phyllis H.

After dealing with weeks of excessive banging due to an incorrect boiler installation, Scott C. took it upon himself to see out additional guidance and worked hard for two and a half long days to fix the problem.  The boiler now works beautifully.  His career clearly means a lot to him, and he goes above and beyond to provide good service.  Even though he was not responsible for the initials mistakes, he apologized for them several times and was genuinely sorry for the time we spent this winter without heat.  Unlike many workers today, Scott seems eager to learn and achieve more than what is expected of him.  We were not impressed with all of American Mechanical’s workers, nut we do feel Scott C. took good care of us.  He is a good representative of the company and someone we will be sure to ask for him by name if need be."

-Michael S.

Had an emergency call in last night at 9:30PM and they sent Sean Samuels out to take a look at my HVAC system.  He was very friendly, explained everything he was doing and had done.  He was fast and efficient at his job.  I could not have been more pleased.  Thank you Sean and American Mechanical for everything."

-Andy G., Chesapeake, VA

Thanks to Joe B. and American Mechanical to save the day to get my heat system up and running again during the aftermath of Helena’s snow storm.  My heat was blowing cold for the last two days and I called American Mechanical.  They said they could get someone out Tuesday.  Joe B. contacted me around 8:30AM and said he would be out and on time.  He was and he performed all the maintenance checks.  He first got the heat on for me temporarily until we could discuss what needed to be fixed.  He gave me several options and explained what was best.  He gave an alternative way to make payments on this much needed upgrade.  He was pleasant and very understanding and took the time to think about what I needed to do without being pressured.  He has explained everything to me as things are being fixed with the assurance that the solution I chose was something that would be a permanent fix and not patching.  I appreciated all the time he took to make it work and most of all the fact that he has more clients to see.  I provided some hot coffee and soup for this very cold day.  If you’re looking for the right company, I found it and the right person is Joe B. – fair, up front and caring for you and the job he had to do.  This wasn’t a one hour fix so grateful this worked out today."

-Patricia W.
Google Review

Nathan came to service two of our units at the apartment complex I work at.  He was excellent and by far the best technician American Mechanical has sent out here.  If you call for service, ask for Nathan!  "

-Kevin D. J.
BBB Review

The service guys for American Mechanical- Joe B. and Scott C. were the best HVAC service technicians I have ever dealt with.  They were professional, technically sound and answered all my questions.  Joe came in after we have a smoke filled house to find the fan motor had seized up.  He took care of the repair and then found an issue with the second air handler and had the part ordered.  Scott C. came in and installed the new part and all is well.  These guys are a credit to their profession and to American Mechanical and I will ask for them by name in the future."

-Bob V.
BBB Review

Happy guy, walked in (on time) and said he is not leaving until perfect.  He was right.  Systems have had trouble since day one and he diagnosed and fixed.  Was here for 6 hours and did stuff over and above like cleaning the pans that had stinky dust in it.  All I know is that this is a great shop and make sure to ask for Joe.  "

-Steve Van L., Norfolk, VA
Google Review

My gas heat went out in the midst of 15 degree weather so I called American Mechanical based on their reviews and BBB rating.  A technician named Jon called and arrived to diagnose my problems.  Very polite, friendly, thorough and patient.  He told me he needed to order a blower motor and would hopefully get it installed the next day or the day after but he would have to check with his vendor for the parts status.  Jon gave me a price for the repair, very expensive considering I only paid four times that much for the whole gas/air conditioner only four years ago but I needed it fixed.  I waited until almost 4PM the next day and did not hear a word from them; so I called them back.  A gentleman answered the telephone and told me he would need to get back with me tomorrow about the status of the part.  I reminded him that this is the second day and I have no heat.  He checked on the status of the part for me.  Jon got on the telephone and told me my part will be in and will be installed tomorrow.  By 2PM the next day and I had heat!  So almost three days later and after spending a bunch of money, Jon was a great technician!"

-David S., Virginia Beach, VA
BBB Review

After a very negative experience with the first technician who came to my house, Scott C. came in to save the day.  The first technician told me he did not have time to diagnose the problem with my furnace since it was turned on when he arrived.  The issue was it would intermittently work just fine.  He replaced the heat sensor, and left a part on my coffee table.  His work as reflective of his smart, condescending tone.  The furnace continued to do the same thing.  A week later, there was no heat at all.  The fan would not even turn on.  I called Meredith in the plumbing department and explained my concerns.  She sent Scott C. out to my house the same day.  Even though it was late, and I could tell he was frustrated, Scott diagnosed the problem within 20 minutes.  I should not have been running my furnace at all it was a hazard! Christie D.  added a comment…Thank you Meredith and Scott for being so professional and kind."

-Medina K.
Facebook Review

They’re conscientious, on time and do good work.  They performed a service on my unit.  Just standard maintenance on it."

-Dave H., Virginia Beach, VA
Angie's List Review

Joe B. did a professional job in providing an estimate for the installation of mini split equipment in my home.  He was friendly, courteous and represented American Mechanical in an outstanding manner."

-Don
Google Review

I have used American Mechanical for several years now and have been very satisfied with the service.  Jon L. represented the company very well, being on time, very informative, very professional and very friendly.  He completed the scheduled maintenance visit in a timely fashion, noting a couple of irregularities that he repaired immediately.  All of AMI service technicians have been great.  I highly recommend this company to anyone looking for the installation or repair of their HVAC units."

-Rick H.
Yelp Review

I had the pleasure to deal with Joe B. from American Mechanical and all I can say is WOW!!!  He was professional, knowledgeable and one heck of a nice guy.  He also knew his job inside and out and answered all my questions in the most professional way.  If this is the caliber of people you have working for you, then your company should be ranked #1 in your respective field.  I doubt I could find someone better than Joe!"

-Wayne P., Virginia Beach, VA
BBB Review

We had a gas boiler installed and are very happy with the quality and service.  Thank you!"

-Steve M.
Yelp Review

Nate W. was the service provider for my HVAC repair.  He was very knowledgeable and talked me through everything he was doing.  I have used American Mechanical for two years now and would recommend their service to everyone.  I would also recommend you request Nate as your technician, by far the best I have had to date."

-John S.
Yelp Review

Excellent, very professional, timely service to replace HVAC.  Thanks for the job well done to Joe B., Bobby M. and Randy B.  Strongly recommend!"

-Yuri L., Chesapeake, VA
BBB Review

From start to finish this company was phenomenal.  John C. initially came out and was very kind and explained the issues very clearly of what he found wrong with my HVAC system.  Unfortunately, we had a cracked heat exchanger so the unit has to be condemned.  John S. quickly worked up a price for me to replace my entire HVAC system.  He was very thorough in the process of replacement written out on the contract.  The gentlemen that came out to install the system were very efficient, clean and just like Boy Scouts, they left the place better than it was when they got there.  The new system runs smoothly and very quietly.  I am amazed at the professionality of the technicians as I have had other companies come out before to service my HVAC system and salesmen for other things and they were sloppy and dirty.  Thanks American Mechanical for all you have done and I look forward to the next time I have to have someone come out."

-Jennifer B., Virginia Beach
Better Business Bureau

I already posted a review about what a great job the HVAC technicians did.  I also wanted to add that the office staff were super-friendly.  They listened to what I was asking of them and were very quick with responses and getting the job done."

-Jennifer B., Virginia Beach
Better Business Bureau

Jon L. performed my air conditioning service this morning.  I have always been pleased with American Mechanical and today was no exception.  Jon was both courteous and professional in completing the service and I look forward to their assistance in the future with my HVAC, plumbing and whole house generator needs."

-Mike B.
Judy's Book

I had no heat this morning, and called this company, who responded with great professionalism; I was very impressed with the service tech, Joe B.  He was very knowledgeable while explaining to me, he was patient in answering my questions, and with explaining what will happen during the fix.  I like that, when I am not in the dark.  Joe checked out everything that related to my furnace system, I like to know where the problems are, and where all is well.  Joe is certainly an asset to his company."

-Terri B.
Yelp

Joe B. was very knowledgeable about the problem I have and why I need to replace my unit.  He was on time and made my experience non-pressured.  Once I decide on purchase I definitely have determined to give American Mechanical my business."

-Horace J.W.
Better Business Bureau

Thank you Scott C. for your extraordinary efforts to get my heater up and running during a Spring cold snap.  Despite a few snafus with a wrong part being sent and the next one a part that did not function properly (not the fault of American Mechanical), Scott went above and beyond the call of duty to get me back in service as soon as possible.  He was here promptly with a new part and spent the time necessary to make sure that the new part and heat were working properly before he left.  American Mechanical, congratulations for hiring Scott.  He is a great example of a highly competent professional in his field and exhibits the attention to customer service that I want and sincerely appreciate."

-Charlee V.
Facebook

We have dealt with this company for about four years now, starting with some service calls and ending with replacement in April last year of both our upstairs and downstairs HVAC systems.  The technicians are always polite, helpful and informative.  The office staff are very good as well, and calls get answered promptly.  It is always a pleasure dealing with the staff and technicians of this company.  We recommend them highly."

-John W.
Google

Robert S. recently performed the semi-annual system inspection and tune-up on my HVAC system.  He found an error code on my thermostat that was caused by mice or rodents chewing on the exterior condenser control wires.  Several wires were shredded down to the bare wire.  Robert replaced the wires and wrapped them to help prevent re-occurrence of the problem.  Very satisfied with his work."

-Paul D.
Judy's Book

David S. from American Mechanical, Incorporated arrived within the time span to the Spring AC check.  He called before arriving when he was 30 minutes out.  He was pleasant and informative with the owner who is hard of hearing.  The performance check was completed well and he provided information on the new system and thermostats.  I would use him again and request him from the company."

-Leigh B.
Yelp

The technician was personable and knowledgeable.  He asked questions about the HVAC system as needed, asked about possible service needs and let me know if there were any issues I needed to be aware of.  I have maintained my HVAC service contract with American Mechanical for the past four years and have always been satisfied with the service they have provided."

-Darryl G.
Google

Robert did a good job of servicing my AC and was very courteous."

-Margaret V.
Review Buzz

Trey White from American Mechanical came to do PM on my Trane. After the job was completed he checked my thermostat and gave me advice on how to maintain my new heat pump. I appreciate the few minutes Trey took for this information. Thanks, Trey."

-Romeo R., Suffolk, VA
Facebook

AC problems at the beach house! Since I had a great experience last summer with Eric Vetra w/American Mechanical (fixed an outdoor shower problem) I decided to call them concerning the air conditioning problem. A young man named Robert Smith showed up and immediately diagnosed the situation. What a great experience having him here......if you have any AC, PLUMBING or ELECTRICAL problems in the beach area, don't hesitate to call them. You will be more than pleased with there service."

-Thomas B., Virginia Beach, VA
Facebook

Thanks to Robert my birthday present wasn't costly. He was great. Talked me through the repairs that a colony of ants decided to move in to do some damage to my AC unit outside. So my suggestion, spray your yard now. It is all back on track and I appreciate that he was able to find some discounts and spray those little varmints away. Off to Home Depot for powerful food. Thanks, Robert."

-Patty Ann W.
Facebook

Having just moved into a condo, I did not know how well the heating and AC unit worked and was very concerned about having problems with it over a long and hot summer. Scott Carter from American Mechanical did a great job explaining everything to me. He serviced the unit, and I am so relieved to know I can call upon him should the need arise in the future. Thanks, Scott!"

-Geri T.
Facebook

Scott Carver did an amazing job fixing my HVAC! A huge boost to the American Mechanical brand!!!"

-Tramaine C.
Facebook

I have had service from American Mechanical since the HVAC system was installed 11 years ago. Today Robert Smith came to do the routine Spring service check. He was extremely professional, knowledgeable and kind. He completed the work in a timely manner and I was very impressed with his competency."

-Lynn S., Virginia Beach, VA
Facebook

A++++ Very professional, prompt and reasonably priced! I am so very impressed with the entire American Mechanical team. The job went perfectly from start to finish! I would highly recommend them. I was also impressed at the level of excellence provided by the customer service reps answering the phones. They were friendly, knowledgeable and very helpful answering all of my questions. They've got a happy customer for life in me and I can't wait for the chance to recommend them!"

-Lisa W, Virginia Beach, VA

Our A/C unit has had a leak since last summer and our furnace stopped working right before Thanksgiving. We had four different companies give us estimates and American Mechanical was the best choice for us because of the added value of the included 10 year warranty on the system. Most of the other companies wanted us to join some club and/or pay extra each month for a 3 year warranty. This company was very professional and great to work with. They cleaned up all of their mess and were very respectful of our home while working. We did have a problem with the condensation tube not being insulated properly and our system stopped working just a few days after being installed but they came and fixed the problem immediately (at no charge, of course). We are very happy with the service and quality of work that was provided to us by American Mechanical."

-Diana S, Virginia Beach, VA

Our 25-year old air conditioner decided to die in the middle of summer. We hired American Mechanical to replace our outdoor unit and the air handler that was in our attic. They installed a new Trane system and it is working great so far. Three technicians came to our house to take away the old condenser and air handler and installed the new ones. They were very courteous and professional, took off their shoes when coming in the house, and put down drop cloths all the way from our front door up the stairs to the attic so as to protect our floors and prevent them from getting dirty."

-Allison B, Norfolk, VA

A/C compressor gave up the ghost. Unfortunately it was on a 90 degree day. Joe came out and assessed and agreed it was the compressor. I had proof of the warranty. Joe was here the next morning and installed the new compressor and capacitor. The system is up and working. Liz at American Mechanical performed the magic that resulted in a one-day decision for repair. The part was in stock. 24 hours after the initial service call I was in a rapidly cooling house. Thanks Joe! Thanks American Mechanical."

-Pat L, Chesapeake, VA

Chris arrived on time and was very professional. While maintenance contracts in Hampton Roads tend to be expensive, American Mechanical provided fair discounts for bundling two A/C units and a home generator. The maintenance took slightly longer than planned since Chris found the upstairs A/C unit had never been serviced and was leaking. His knowledge of the systems and what was needed to keep them operating efficiently appeared better than several other venders I have used in the past. Overall this was an excellent experience."

-Bruce B

We wanted a company that could provide servicing for our HVAC system as well as our new home generator and American Mechanical fit the bill. Chris came out and thoroughly inspected everything, took his time and didn't rush. He also didn't try to sell me on something I didn't need, which is unusual these days. Chris was professional, respectful, knowledgeable and a heck of a nice guy. I will definitely continue using them for our yearly maintenance and any repairs we may need down the line."

-Betsy T, Virginia Beach, VA

Plumber Reviews

Jon S. came out this evening with a sewer backup. He was very thorough trying to find out why it had occurred in order to hopefully prevent it from happening again. We purchased the house a few weeks ago. He found a 2nd sewer cleanout under our front schrubs other than the one in the back yard. This helped to alleviate our concern that the backup could be from underneath our home. He spent extra time with me this evening to go over common causes of sewer backups. He was very kind and courteous and professional."

-Kevin S.

Joel not only met, but exceeded my expectations for our initial consultation.  The work I need done is extensive, but he stepped up to the plate with a positive attitude and was super helpful and knowledgeable.  He went above and beyond to ensure I had answers to all my questions.  I look forward to working with American Mechanical in the future, especially because of stellar employees like Joel.  A GOLD STAR MATERIAL!  "

-Amy D.

OTHERS LEFT SCRATCHING THEIR HEADS? I could not be more pleased with my recent service from Eric V. with American Mechanical. Eric responded to a service request for a strange high pitched squeal we've been hearing from our toilet. We had already been through two other companies in the area, both whom left scratching their heads with no answers. Eric was like a bloodhound on the trail. He explored a few possibilities, identified the possible issue, then tracked it every step of the way. We are currently in a rental, so our knowledge of past issues at this residence is limited. He was able to not only pinpoint the issue but also other factors throughout the house at different valves that were contributing to the noise. Eric is without a doubt the most thorough, persistent and invested plumber I have ever seen. I would highly recommend American Mechanical to anyone in the area, and would insist on Eric V. for a plumbing call. From their scheduling call to their service specialists, American Mechanical delivers top notch customer service all around."

-Amanda R.

I recently had a service visit from the electricians Steve B. and John G. to complete electrical repairs on my home. They were competent, nice guys who did a fabulous job for me! I am very pleased with the outcome of their efforts. I also had a service visit from one of American Mechanical's plumbing technicians Robin W. and he equally did a fantastic job in fixing my commode which needed new tank bolts (which were no longer available) for my American Standard toilet. The technician was patient and was able to find compatible tank bolts to make the needed repair. All of these technicians were terrific and did a "beautiful" job for me. These are fine representatives of American Mechanical and I would highly recommend their services if you ever need an electrician or plumbing repair."

-Ed W.

Our household awoke the other morning to a broken water heater.  I did not hesitate to call American Mechanical and they said someone would be out that day before five o’clock.  Robin one of their professional plumbers came by and assessed the situation and said they would try and be there the first thing the next day.  They were on the job shortly after 8:00AM and professionally and efficiently replaced my 40 gallon gas water heater.  Robin was knowledgeable, professional and courteous and did a great job.  Several hours later we once again had hot water.  I would recommend this company to anyone who needs any of their services.  I use them for all of my mechanical residential needs."

-Steve B.

Eric V is a very honest hard working young man who knows what "customer service" really means. I really appreciated his honesty and his desire to do the job right. After the initial pressure washing of the sewer lines on 8/10/15, I was told by another technician (not Eric) that we would be fine after $495.00 charge. On 9/22/15 the other technician had to come back and pressure wash the pipes again because we were backing up again for another $495.00. So, now I was angry because we had only gone past the 30 day warranty by 12 days and we had to pay another $495.00. We also had to pay for a video scoping of the line and we were given a discount for that procedure (that cost $250.00) which I was told was a discounted rate from $325.00. Eric was the technician who came to do the video. He said the pipes were cast iron and looked to be in good shape and the last five feet before the city line had some roots in it that should be removed. That would require installing a two way clean-out for $450.00 and running a big snake to cut the roots. Eric did this job after much work at trying to remove a bush that was sitting over the pipe and discovering the water line ran directly above the sewer pipe. He was honest and hard working as I stated earlier. So, this job cost a total of $1,690.00 and probably would not have cost that much if Eric had been the first technician we saw. Eric did only what needed to be done and didn't try to "sell" a bigger job. I would call American Mechanical again as long as Eric was my technician. That is my honest review."

-Scott C., Virginia Beach, VA

Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!"

-Melanie G., Virginia Beach, VA

“Today I had the opportunity to meet 3 of the extremely knowledgeable and professional guys at American Mechanical, Inc. They came out to do preventative maintenance checks that come with the whole home warranty we purchased from them. They each have their area of expertise and were all efficient, thorough and very personable. Chuck (Plumbing), James (HVAC) and Steve (Electrical) answered my questions, gave me important information along the way and explained what they were looking for and their findings. I highly recommend this company without hesitation for your home needs across the board. Thank you guys, I can rest easy my systems are in good shape.”"

-Karen H.

Responsive, Reliable, Trustworthy – Three words describe American Mechanical HVAC technician , Jon Schemetti. Early Sunday morning, I discovered two large wet spots forming on my bathroom ceiling. I climbed into my attic to check my electric water heater and found water in the drain pan and all over my attic floor around the heater. I immediately shut off my water main and called American Mechanical because they had replaced my water heater four years ago and I initially thought my water heater had failed again. Within an hour or so, Jon Schemetti called to say he would be here soon. He called back soon again after to say he was on his way. He asked me what color my water heater pipes were.  I went back to the attic to check and discovered the leak was from a blown brass coupling seal leading to the water heater. Jon quickly replaced a section of copper pipe and installed a new brass coupling. He could have tried to sell me on a new water heater, but instead he was honest and only charged me $125 for the repair, which was extremely fair since it was the weekend emergency call. American Mechanical continues to earn their first place standing in my book for all my HVAC, plumbing, and electrical repairs.  Thank you Jon and American Mechanical!"

-Thomas B.

Joel was on time, courteous, and listened to what I had to say prior to offering solutions.  Had to leave my job to complete another but said he would return.  He really did and in a timely fashion.  This is my third service with American Mechanical, they are my plumbers for life.  Thank you for doing an excellent job at a very reasonable rate."

-Thomas

Travis M. came out today and fixed a back up problem in our drains. He couldn't have been more friendly. He went above and beyond. He took the time to explain what he was doing. My grandson would like to become a "plumper" now...He got here on time, and worked very hard to resolve our issue. He made an unfortunate circumstance a pleasant experience. Thanks again Travis!!"

-Michelle Y.

Rich P. is a life saver! My upstairs bathroom sprung a leak and flooded the floor. My home warranty service couldn't get anyone out for 24 hours. We called American Mechanical and Rich P. was knocking on the door in roughly 30 minutes! Rich took one look and knew exactly what the issue was. Not only did he fix the problem, he also took extra time talking to a representative with the warranty company to help ensure I'm reimbursed. He did it all with a smile! He was very personable and professional. He really was the rainbow at the end of the storm. His calm demeanor, small talk and positive attitude really helped me let go of the stress and put a smile on my face. I can't say thank enough for his help. I'm definitely storing his business card in a safe spot...just in case!!!"

-Sherelle O.

Chuck B. from American Mechanical serviced my wobbly toilet in less than 20 minutes on 10 November.  American Mechanical has been my “go to” company for all of my electrical, plumbing and HVAC services.  I’ve been a customer for over 10 years and have never had to call them back to “finish” a job.  They are prompt in responding to my requests and VERY honest when describing the problem and the solution.  I highly recommend this company for all your service needs."

-Michael C.

American Mechanical, Incorporated plumbing technician Jon S. just left after spending 3 hours to resolve my non-functioning DELTA kitchen faucet issue.  He thoroughly trouble-shot the problem, cleaned assumed culprit and even got on the phone with the DELTA representative to follow up on my communications earlier with them.  With DELTA’s help, Jon bypassed the bad switch and got running water to my faucet!  Joy!  Joy!  Thankfully, Jon did not give up and was able to resolve my problem just in time for a party that we are hosting tomorrow!  "

-Sondra Mulkey, Virginia Beach, VA

Chuck was great with knowing exactly what was wrong and was a straight shooter in sharing information of what costs would be should we tackle another huge project.  We’ve had other plumbers out before working on the same issue and Chuck was the only one who actually FIXED the problem."

-Gustavo O.

I am a Realtor representing the interests of an out of state client.  I had been working with American Mechanical (AM) a few weeks to correct a home inspectors piping deficiency item related to a recent water heater installation done by AM.  All parties had been very pleasant and professional on the phone but not as responsive in meeting requests.  As time was running out before closing on the property, Chuck was sent to meet me at the home to work up an estimate to modify piping to clear the inspectors deficiency.  Chuck listened to my review of the situation, he climbed into the attic to check the heater and proceeded to his truck returning with tools and materials and about 30 minutes later asked me to check the piping modification.  He completed insulating the new pipes, helped me photograph the finished job and bid me a friendly farewell.  Chuck’s responsiveness, professionalism, and pleasant demeanor made up for my earlier frustration in communicating with the company.  Our mutual client’s needs were met and I would recommend the company and Chuck in particular for any future mechanical/plumbing needs.  Jim Jones, Long & Foster Realtors"

-Jim J.

The advice, service and professionalism provided by this provider is without doubt the finest plumbing services we ever have experienced since building our home 43 years ago.  Eric V. is not only an exceptionally talented master plumber, but also demonstrated a concern for his customer, pride in his work, professionalism in the quality of his work and total customer satisfaction.  Going forward we will use this provider exclusively for our plumbing needs and we will request Eric V. as our service provider."

-Nick C.

I have nothing but great things to say about my experience today with American Mechanical.  From the initial phone call, to the service being completed, I’m very satisfied!  They were INCREDIBLY prompt!  I called the company around 10:30AM, and by 3:30PM, my new water heater is HERE and WORKING and all cleaned up!  I can’t believe Chuck was able to get it all completed so quickly.  Also, Chuck!  He was so wonderful, helpful, friendly, and made me feel safe and comfortable during the whole visit.  He was upfront and honest and I feel very fortunate he was here helping us today.  We will definitely be using American Mechanical for our future needs.  Thank you for being a trustworthy company when there are so many scam artists out there!"

-Ali Snyder, Virginia Beach, VA

I needed an electrician to check the breaker to my water heater.  John G. was there within an hour and provided superior service.  He provided a reasonable cost estimate and was able to repair the breaker quickly and professionally.  His pleasant and professional demeanor was a plus!  He also made sure to clean the area when the job was completed.  I need to mention that this work was performed late in the afternoon on the day before Christmas eve.  I was so impressed with the response from this company that I will consider American Mechanical my company of choice from this point forward.  Thank you!"

-Medina K.

American Mechanical has provided us with excellent home HVAC, electrical and plumbing service, repair and upgrades for several years now.  Their technicians are extremely knowledgeable and clearly go above and beyond what is expected to answer questions and inspect systems.  They provide check ups as part of their service at no additional charge.  Robert came by today to provide the standard inspection of the new HVAC system they installed last year, no charge.  They will come by next Spring to go over all the plumbing and electrical systems, as well, at no charge.  I really feel like I have a go-to company for all my home equipment systems that is always there when something needs attention.  No wondering who to call, American Mechanical does it all.  Sounds like a “catch phrase”, but I am truly impressed."

-Steve S.

Eric V. went above and beyond the call of duty to ensure my cleanout was cleared; he had to go get another piece of equipment to properly do the job and advised that he would be back as soon as possible and that he wanted to make sure that the problem was taken care of.  He also cleaned up the area he was working in to ensure that my property was left in a clean condition.  I was definitely pleased with his work and expertise and experience in getting the job done.  He is an asset to American Mechanical!"

-W.F.

My water meter burst and it was pouring water all over the street yesterday at some point.  I was not sure how long it was spewing water into the street but all I could see was a large water bill and a large repair bill.  Eric V. was the plumber who was sent from American Mechanical to help solve my problem.  He was so professional and knowledgeable and quickly went to work after explaining some of the details of what he was going to do and also the cost.  I was so very grateful that he was pleasant and had a good personality and it put me at ease to some degree.  I would highly recommend Eric to anyone who has this problem."

-Janet M.

Rich P. was fast and efficient plumber.  We were very pleased with his service.  He also had a great and friendly personality.  I would highly recommend highly recommend him to anyone, and this company!"

-Megan H.
Google Review

Eric was very responsive to our needs.  He arrived on time and diagnosed the problems of a broken sewer drain under the house.  He gave us a cost estimate which we accepted and said he could complete the job that afternoon.  He completed the job that afternoon.  He was courteous and explained what he did.  Everything appears to be working as it should."

-Gary C.
BBB Review

I made huge mistake, to let a friend help me stop a small leak to my outside faucets.  I ended up with a pinched/punctured line that was leaking inside the wall and leaking into my crawl space!  I made the right choice by choosing American Mechanical to fix my mistake!!  Thank you to Stacy, who was quick and friendly on the phone and BIG shout out to Travis, who got to my house quickly, stopped the leaking and installed better valves for a reasonable price!!  I highly recommend American Mechanical to anyone in need of plumbing service!  Thank you all very much!"

-Don H., Hampton, VA
Facebook Review

American Mechanical emergency plumbing.  Travis M. arrived promptly and had me fixed in a jiffy, Third or fourth time American Mechanical has serviced our home.  Major crawl space plumbing disaster in the summer of 2016.  They also replaced our TRANE system.  First time I called was for a simple minor plumbing repair (that I had no idea how to repair).  My satisfaction has continued to date.  All service agents have been very courteous and professional.  I was relieved that Travis M. saved the day.  I thought sure my home would flood from my broken pipe."

-James Jamison, Virginia Beach, VA
BBB Review

Rich P. of American Mechanical came to my home for a plumbing problem.  He was great!  He did the job quickly and in a professional manner.  When he arrived he inspected the job to determine the best way to fix it.  Rich and American Mechanical are coming back to fix another plumbing issue at our request and the price was right.  Rich P. is a professional and he knows the job!!"

-Jimmy J.
BBB Review

I had a clogged main drainage during our recent snow storm.  Since I have a warranty coverage for such, I called for help.  American Mechanical was assigned the job and help came the next day.  Chuck was that person and had the drainage line cleared out in a couple of hours.  This was a job (in my opinion) which needed two people to handle.  He did this job even though he had the ice and snow to face."

-Mary M.
Facebook Review

Mr. Chuck is a genius plumber.  He seems like the important man that comes out if no one else can figure it out.  He was also very kind.  He saw me start panicking about who was going to clean up a mess and helped me do it!!  Thank you for sending him to our house.  I posted a review on YELP but I wanted someone at American Mechanical to know how great he was.  "

-Leah F.
Yelp Review

Rich P. greeted me with cheerful enthusiasm, immediately ready and willing to tackle the job at hand.  He got straight to work, removing the old and corroded piping and flush valve.  He immediately notified me when he discovered a previously undiscovered crimp in the copper line within the wet wall.  Undeterred by this setback, he drove to two plumbing supply companies to find the needed replacement parts and expertly installed them along with the new flush valve.  He also went the extra mile and beautifully patched the access hole in the cinder block wall and cleaned up his work area so thoroughly that no one could tell he had even been there!  Rich P. is a supercharged top performer in every respect.  He is a master at his trade and demonstrates the very best in providing superior customer service.  I will ask for Rich P. for all of our future plumbing needs.  Thank you, Rich for a job extremely well done!"

-Tom Beltz, Chesapeake, VA
BBB Reviews

Customer’s Comments:  Had plumbing service completed at my house very soon after calling American Mechanical.  The plumber who came out was very nice and explained what he was doing and I would welcome Chuck B. to come out to my house anytime I have a plumbing problem."

-Linda S., Virginia Beach, VA
BBB Review

I was expecting the service technician to tell me the toilet was about to fall through the floor and then to go quote me on some ungodly price.  You can imagine my surprise when not only was he on time, professional and courteous, he went right to work on repairing my problem and on to of that my repair bill was a whole lot less than I had expected.  I got five business cards so that I can give them to my family!  Thanks Rich for a job well done!!!!"

-Deborah M.
Google Review

Had service out to my house very soon after calling.  Plumber who came out was nice and explained what he was doing and I would welcome him to come any time I had a problem."

-Linda S.
BBB Review

Eric V. from American Mechanical just performed an extensive overview of all my plumbing in my condo.  He was extremely courteous and knowledgeable.  He explained everything he was inspecting, and answered all of my questions in detail.  I could not recommend him any higher.  He is excellent.  "

-Diane R., Norfolk, VA
BBB Review

Chuck from American Mechanical was a huge help today.  Our sewer tends to back up due to a large tree in front of our house, and he made several great suggestions for what we can do in the future to fix this, so we don’t have to ask him to come out on the weekend when it actually starts backing up into the house.  I highly recommend AMI for plumbing work and Chuck is fantastic!"

-Laura O.
Yelp Review

Awesome guy!  Knowledgeable and professional.  Super helpful with service and just answering generalized maintenance questions.  One of the best decisions I made last year was trusting these guys and their work.  I am awesome at what I do and I have learned to let pros be pros!  People like Chris make it easy and fun."

-Mary Jane Q.
Yelp Review

Our technician, Eric V. did a fantastic job!  Very respectful, courteous and efficient!  He went out of his way to try to make the best decision for our budget without sacrificing quality!!  Will definitely use again if needed and will recommend!!!"

-Stephanie S.
Facebook Review

Rich P. came quickly and knew exactly what to do.  He was courteous and helpful.  Explained the entire process, the costs, and what he has seen in the past.  He made replacing my water heater a super easy process.  This is the second time I have used American Mechanical, Inc. and would suggest them to anyone.  They are fast, good prices, and easy to work with."

-Jesse W.
Yelp Review

Eric V. from American Mechanical just performed an extensive overview of all my plumbing in my condo.  He was extremely courteous and knowledgeable.  He explained everything he was inspecting, and answered all of my questions in detail.  I could not recommend him any higher.  He is excellent."

-Diane
BBB Review

Mr. Chuck B. is a QUALITY plumber.  Very respectful and kept me informed on any issues that arose while working.  I would have American Mechanical, Incorporated do any plumbing work from here on out.  Chuck arrived on time and finished the job sooner than expected.  Did an awesome job cleaning up after the job was complete.  Thanks for a job well done!!!!

"

-Charlie P., Norfolk, VA
BBB Review

Quick response and able to accommodate a flexible schedule.  Rich P. was the plumber who arrived.  Very professional and happy to explain what he was doing.  I would use this company again.  "

-Michael K., Virginia Beach, VA
BBB Review

Beautiful Sunday afternoon. Shower and toilet backing up, in need of plumbing assistance as soon as possible. One plumber was called and was told he would not be able to come out until Monday because he was out of town. Second company came out and said that it would require going on to the roof and he does not go on the roof. The third plumber American Mechanical was the charm. Spoke with Joel and was told that he would be onsite 30 to 45 minutes. Joel arrived within specified time. Joel was very professional, personable and worked very expeditiously. Explained to us where he thought the problem was based and the issues we were having and it required going on the lowest roof. He had no issues about going on the roof. The problem was solved immediately. I would without a doubt or hesitation recommend American Mechanical for all service needs, especially if all staff project the attributes that Joel possesses. 5-star rating on Facebook"

-Donna M.
Facebook

Rich P. was a pleasure to work with.  He was knowledgeable and fielded all of my questions in stride.  His openness and honesty about the situation was refreshing from the quick fix, band aid approaches I had been offered in the past.  I would recommend Rich P. as the technician for any of your leak issues."

-Lauren C., Virginia Beach
Better Business Bureau

Enjoyed meeting with Joel and Trey.  I told Joel the water heater was dead, but his response was, “Let’s see if we can fix it first.”  Joel came out after hours, at no extra cost, to install the new water heater, and his workmanship exceeded the previous installation.  Both men were professional, confident and friendly without being condescending.  When Meredith set my first appointment, I immediately received a text with a full bio on Joel.  I always received a call when they were on the way.  I plan to use them for upcoming home repair.  Bravo!"

-J. Allen C.
Google

I had an ongoing issue when I washed clothes, when it came time to rinse the water was not draining through the water line as it should.  Water was coming back out of the standpipe onto my garage floor.  I had another company come out a few times before and they snaked the line.  It worked when he tested it, but the same thing happened when I went to wash.  So I just said forget it and started going to the Laundromat to wash and dry them at home. I decided to give it one more try before renewing my program for another year with Dominion Power.  Rich P. came out, he snaked it and it did not go further down the line as it should have.  He determined it had a blockage and tried a different approach to break up the blockage so the water could flow through.  The end result was perfect, washed a few loads and the water has not come back.  Thanks Rich P. as someone who works in customer service, you are a great asset to American Mechanical and you care about customer satisfaction.  That is very rare in business."

-Marjorie G., Chesapeake, VA
Yelp

Trey W. came out to clean my tankless water heater as previously recommended.  Did an excellent job, explained everything as he went along.  I also requested prices on other work, replace house water shut off valve, replace toilets and sink fixtures.  I also have a problem with a condenser line outside freezing up when it gets extremely cold.  He explained how to fix the problem.  Trey gave me fair prices for everything.  I have scheduled the work now I can have peace of mind that everything will be fixed right.  American Mechanical is an excellent company.  I should say that Trey stayed here a long time, making sure I understood the estimates.  He is an outstanding technician.  All of the employees I have been in contact with have been excellent.  I would like to add that all of American Mechanical employees treat you with respect.  They listen to what you have to say."

-Dennis F.
Yelp

Thanks to the excellent troubleshooting skills by both Trey and Donald my water heater is back in service.  As a single Mom with a daughter in college they were able to save me from having to purchase a new heater.  They went above and beyond to help me.  Will definitely use American Mechanical again.  Thanks for the honest and professional service."

-Gail H.
Yelp

Today (3/14/17) was my first experience with American Mechanical, Incorporated.  I had a plumbing issue and did a Google search the day before to find a reliable plumber and made the call to schedule an appointment.  I had a little bit of anxiety as I know these types of issues can be expensive but the services were very reasonable.  I had a very positive experience with Rich (my technician).  He was on time, very professional and courteous and took the time to explain what he was doing throughout the process.  I would highly recommend the services of American Mechanical and the expertise of Rich P.  They will be my “go to” place should I need any services in the future."

-Michelle
Better Business Bureau

Trey came to my home to do my Home Care plumbing and electrical inspection.  Turns out he is a jack of all trades – HVAC, Plumbing and Electrical - and a master at all in my opinion.  He rectified a long-standing duct condensation problem in a powder room, replaced outlets with necessary GFCI, and replaced a faulty switch to garage lights outlets that was a fire hazard as well as a number of other issues.  I was delighted with his knowledge, professionalism and high level of customer service."

-Yvonne D.
Yelp

Trey W. came out to do a plumbing and electrical inspection as well as service the water heater.  Outstanding!  He was punctual, very knowledgeable and very personable.  He made a few recommendations but no pressure to have it done immediately.  Overall a very positive experience.  Thanks, Trey and American Mechanical!"

-John B.
Better Business Bureau

My husband and I just bought this house a few months ago and boy were we surprised at all the crap that’s wrong with it.  Well one thing was that we have two water heaters.  I didn’t even realize we had two until my husband pointed it out.  We had no idea why we had two but one of them decided to leak when my husband was away so I decided to call American Mechanical since there are stickers all over the garage area and I figured that they would be familiar with the situation going on.  The person I dealt with on the phone was very professional and courteous.  I was surprised that they had availability that same day.  They also sent me a text with the description and picture of the plumber they were sending.  He arrived and I explained to him the situation and he went to work trying to troubleshoot the problem.  We finally figured out that the second water heater was for solar panels and that the previous owner had gotten rid of when they redid the roof in 2014 (or maybe they were off before then, I really do not know).  The technician said the second water heater was useless and capped off the extra lines running to it.  He was very professional and friendly.  I would use him again and I recommend him to everyone."

-Melissa N., Virginia Beach, VA
Better Business Bureau

Rich P. came to our home to clear a long drain line that two other plumbers were unable to clear.  Within 20 minutes with their high pressure jetter, we were good to go.  Very professional and courteous."

-Craig B.
Facebook

Rich P. came to our home to clear a long drain line that two other plumbers were unable to clear. Within 20 minutes with their high pressure jetter, we were good to go. Very professional and courteous."

-Craig B.
Facebook

Performed annual generator maintenance for us. They also fixed a leaking toilet tank. We've used them for several years and have always been very pleased with their work and professionalism. Definitely recommend."

-Derek W

My most recent experience with them was for a sewage backup. I called them on a Sunday morning for a sewage backup. They were here within a couple of hours of the call, called to let me know they were on the way and got the problem taken care of in about an hour. They were professional, well priced and treated me with respect and compassion for the situation we were in with the backup. I have used them for heat/air, plumbing, and electrical and have yet to have a bad experience. I have used them since 1999 and will use them again."

-Tracy H

Previous plumber used for renovation project messed up the pipes under tub/shower when putting in new unit. Space to work in was extremely tight and not sure if could easily be fixed without doing a complete pipe replacement. He figured out a way to chip away tile around knobs and get to the area needing repairs. Fixed with next-to-nothing damage and working like new. Prompt house visit to diagnose issue. On time for the job to be done. Work finished in slotted amount of time. The gentleman was professional and very courteous. I even called his manager to tell him what a great job he had done."

-Angela F, Virginia Beach, VA

American Mechanical sent Joel to snake out and video-inspect my sewer line. On the agreed-upon date, Liz at the office called before Joel left the office, well within the time we had set aside. I found him prompt, personable, and efficient, and I am pleased that I understand the systems of my house a little better."

-JoAnn H, Virginia Beach, VA

Chuck did a good job checking out our water heater, which had begun to leak after ten years. He arranged to replace the old heater with a new one within two days. Cost of the heaters keeps going up, but the service was quick and professional. American Mechanical arrived on time, drained the old heater, removed it from our 2nd floor attic, and replaced it with a new water heater in less than three hours. The diagnostic fee was subtracted from the total cost, and Chuck assisted me in finding the current discount coupon."

-Bruce B

Excellent experience. Unbeknownst to us we do not have an accessible clean-out so not only did he have do go into our crawl space to access the line, he also had to call a co-worker to help out. They really didn't have to honor to deal but we are so grateful that they did. They were professional and explained the process to us clearly. They cleaned up beautifully afterwards. I would definitely use them again and recommend them highly."

-Maria Z, Virginia Beach, VA

The plumbing technician who came was here promptly, called before he came, and was very professional in his manner and his work. He gave me a price up front after he looked at what needed to be done. The work was completed satisfactorily and he left no mess behind for me to clean up. I was very satisfied with their work and would not hesitate to call them again when I need other work done."

-Patricia B, Smithfield, VA

The technician used a camera on the end of a "plumber's snake" to check the drain lines under the house and from the house to the street sewer main line. He removed a minor blockage in one area. The tech was on time, friendly and informative. It's nice to have service from someone who clearly enjoys his work and knows what he is doing. He was happy to explain what the video monitor was showing and to answer all of my questions. I will definitely use this company again."

-C. B, Williamsburg, VA

The repair was in rental property so Chuck called and said he would meet us there - he was exactly on time. The toilet in the master bathroom was acting strange, sometimes it would flush correctly, sometimes hardly at all. Chuck worked on it for a few minutes and told us there was calcium buildup — for a 35+ year old toilet that was understandable. He suggested that we could save money by buying a toilet ourselves and he would install. “The next day we met him at the house with the new toilet and he installed it in about an hour! Everything worked great, he cleaned up everything and when he left the only way you could tell he had been there was that there was a new, working toilet in the master bath. Chuck did an excellent job, price was right and we will certainly use American Mechanical in the future."

-Bruce G, Virginia Beach, VA

My tenant had received an excessively high water bill and we were trying to find the cause. The technician came out within the time window provided, and the office called ahead of time to let me know he was on his way and what his name was. He checked the meter, checked all plumbing, and only found a small drip at outdoor faucet. He told me it was probably just a washer that needed changing and said he could fix it, but would have to charge extra. It would be easy to do myself. He had a chance to really gouge me with a huge repair. Extremely honest and helpful! I would absolutely use them again. Scheduled an HVAC guy to come out that same day. Wish I had gone with American Mechanical instead!"

-Emily K, Chesapeake, VA

We think that they were a really good company. They do a lot of different things; we used them for electrical and plumbing. We have used them a number of times and we had a couple of things that needed to be looked at before the house went on the market. They are really good about explaining what they are doing and why they are doing it. They are very prompt and they are just a good company to work with. Their prices are very good. I will definitely use them again."

-Virginia R, Virginia Beach, VA

Why Choose American Mechanical?

At American Mechanical, we hold a master license in plumbing, electrical, HVAC, and gas. When you schedule service with us, we charge by the job, not the hour, so you’re always going to receive the most for your hard earned dollar. Our mission is to provide the highest quality workmanship from professionals you can trust—guaranteed. Call any of our staff today. Once you’ve tried American Mechanical, you’ll never go anywhere else.

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