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Heating & Air (HVAC) – FAQ

When my wife and I came home last week from a Community Advocacy Committee meeting we found that our AC unit was not working. I went to the thermostat to find that it was showing a blank screen. I imm... More ediately pulled out my American Mechanical folder and called for service. This was at 9:00PM and I really wasn’t sure if anyone would answer the phone. It was answered on the first ring. After talking to the dispatcher I received a call from Joe D. in less than ten minutes. He told me he had a few calls before me and that it would be between 11:00PM and 2:00AM before he could get to me. He showed up around 10:45PM. The great thing was that Joe was familiar with our system as he had serviced it many times since we had it installed by this company. He took one look at the thermostat and knew that it was the safety switch on my drain pan. I had totally forgot that this was an added feature with my new TRANE AC unit. Joe was in and out in less than 20 minutes. As always he was professional and truly concerned about our system. What I truly love about this company is when they advertise that they have 24/7 emergency service they mean it. Thank you..."

-Roger K.

Having trouble with your air conditioner or heating system? No matter the problem, big or small, American Mechanical is here to help. Here are some frequently asked questions regarding HVAC that will help you receive the best service from American Mechanical.

Having trouble with your air conditioner or heating system? No matter the problem, big or small, American Mechanical is here to help. Here are some frequently asked questions regarding HVAC that will help you receive the best service from American Mechanical.

I need help troubleshooting a problem with my equipment.

American Mechanical is your troubleshooting expert, and is glad to help you.

Which Trane equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. American Mechanical can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, we will also be able to provide you with the information.

How much will a new system cost?

Please contact American Mechanical for pricing.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Trane dealer for the information.

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I need help troubleshooting a problem with my equipment.

American Mechanical is your troubleshooting expert, and is glad to help you.

Which Trane equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. American Mechanical can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, we will also be able to provide you with the information.

How much will a new system cost?

Please contact American Mechanical for pricing.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see your Trane dealer for the information.

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How can I talk to a factory engineer regarding a problem I am having with my Trane equipment

Simply contact American Mechanical, who is your expert engineering and technical resource.

What is the life expectancy of my unit?

Dependable Trane products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, and of course, the regularity of routine maintenance. Contact American Mechanical for insight into the remaining lifespan of your system.

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