Call Center Open Positions

Call Center Representative

Small call center seeking friendly, enthusiastic, "people person" who is adaptable, great with new technology and talking on the phone.

You will book incoming service requests from homeowners and property managers for homes in the Hampton Roads area. Services we offer include plumbing, electrical, HVAC and generator repairs and installations. Must be detail oriented, organized and accurate, as lead sources come in through multiple internet portals, email, chat, text, CRM and telephone.

Candidate must be able to handle high calls volumes during seasonal temperature swings, (we actually have a lot of fun!) but still be able to take time to make sure each customer is treated with empathy and sincerity, as home emergencies are extremely stressful to the homeowners in our community.

Representatives must whatever necessary to promote customer satisfaction, providing five star service on every call.

The most important things needed to succeed at our company:

  2. Come to work every day on time!
  3. Be accurate in all that you do!
  4. Have a great attitude! When faced with a problem, a good attitude sees no problems at all.

We offer a great benefits package to include free dental and vision, medical insurance contributions, immediate paid time off, paid holidays, paid vacation that increases incrementally with tenure, great work/life balance, employee assistance programs, and opportunities for advancement as we grow. We love to promote from the inside UP.

To be considered for this position, send over a copy of your resume and call our phone interview "hotline" at (757) 347-8549. Be sure to follow the prompts and be yourself! We can't wait to meet you!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Learn more about American Mechanical

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