Why Choose American Mechanical

“Unfortunately, our air conditioning just went out. The good news is it went out before the hot summer months. My husband and I contacted several HVAC companies but American Mechanical is the one that stood out to us! The first impression with Brittany (office administration) was professional, friendly, helpful and organized. We called other companies and they answered the phone with no introduction, just a hello. I know most people don’t care about that but I take stuff like that into consideration. It’s the first impression of the company and if they are not professional from the beginning they are not going to be professional with you during or after doing business. Anyway, American Mechanical was professional in that regards. Second interaction was with Tim, the comfort specialist. He came out to give us an estimate. Tim was thorough, professional and detailed. He was the only specialist that actually took measurements of our home to make sure he was giving us the best information for the size of our home. My third interaction with American Mechanical was the follow up call and email I received from James, he is the inside sales guy. No other company followed up with us after giving us an estimate. Replacing an HVAC unit is not cheap, it is a pretty big investment…wouldn’t you want a company to follow up with you to see if you had any questions? The answer should be yes! As I mentioned American Mechanical followed up and that speaks volumes to me as well because they obviously want my business and want to answer questions. Needless to say we decided to go with American Mechanical for several reasons. To be honest they weren’t the cheapest but was not the highest price either. They were right in the middle for where the budget needed to be and worked with us as well. They haven’t done the work yet but based on all my interactions with the company, I’m confident the job will exceed my expectations. Sorry for the long review I just wanted to make sure I was detailed with my explanation.” - Kristen L.

“American Mechanical continues with the high degree of service I have come to expect regardless of the specialist that they dispatch. Jon V. was here when he said he would arrive, quickly assessed the issue, and completed the necessary service quickly and efficiently. A thorough cleanup was performed and he kept me informed of the steps he was taking throughout the project. It was high speed, low drag, and as always a pleasant experience. Thanks for the quick resolution of my issue. The entire American Mechanical experience is the Best in the Beach.” - John H.

“We just had American Mechanical out to re-pipe our house, replacing Quest piping with PEX. Sean Mayo did the estimate. This is the reason why we selected American Mechanical. Sean’s estimate was detailed and concise. It broke down exactly what American Mechanical was going to do. It was far superior to other estimate descriptions I got. Everyone I spoke with at American Mechanical was very courteous and professional. Shawn Pattee did the re-pipe with his team. Shawn was a pleasure to work with. He communicated with us every step of the way. He listened to our questions and made suggestions that were very helpful. I am highly impressed with his courtesy, professionalism and customer service. I give him a “Five Star” rating. The drywall person has yet to come out to replace the drywall, but I am very impressed with the American Mechanical team. I feel confident that I can highly recommend them to anyone who needs plumbing support.” - Russell G.

“When my husband and I made the decision to replace one of our compressors and gas furnace, I did some research and it was apparent instantly that not one other company was even remotely comparable to American Mechanical, Incorporated. Thousands of five star reviews, as well as an A+ rating with the Better Business Bureau made our decision blatantly apparent and simple! They install Trane compressors and Trane gas furnaces, which are top of the line in every domain as documented in every article I researched. We made the decision on Friday, and the installation was scheduled for the following Wednesday. Their communication via text and e-mail, as well as telephone calls is beyond remarkable. From the second I called the company and spoke with Jennifer who was so very friendly, kind, and caring, my first impression couldn’t have been any better, Before anyone arrives at your home, you will receive EVERY TIME via text, a photo of the person arriving, their complete name and the time they will be arriving, as well as their position with American Mechanical. When our installation team Dillon and Mason arrived five minutes earlier than scheduled they explained, in detail a description of exactly what they were installing and how they were going to complete everything. Dillon and Mason are professionally trained Trane Installation Specialists. We saw firsthand their wealth of technical knowledge and the highest level of attention to detail in every step of the installation process. When everything was installed, they ran a test to ensure everything was running perfectly. Dillon and Mason were so meticulous that when they left, our yard and garage were even neater than when they arrived! Their thorough meticulousness, technical and professional skills are incomparable!” - Dr. and Mrs. Miller

“Jason G. is hands down the most professional and pleasant assessor I’ve worked with since owning our home and working with a dozen contractors. He literally knew something about everything (pets, HVAC/electrical, cooking, military, etc.). This made me very comfortable to work with him…it wasn’t a “get in and get out” experience. I’m super excited to work with American Mechanical and Jason. He didn’t try to “up sell” me things that weren’t important to my needs (at the time a generator). That’s uncommon and very much appreciated. I’m going to come back for HVAC work once my generator and electrical work are done. Thanks Jason!” - Shannon H.

“Hello American Mechanical! I wanted to send a review directly to your company about the technician that just came to my home to fix my generator that has been neglected for a few years. The technician’s name is Avi and this young man is exceptional! I don’t think I have ever had anyone come to my home from a company to service or fix anything and be as courteous, friendly or be as concerned about my happiness with the results of his visit. He was also very proud of the company that he is working for and representing. Now that in itself is very unusual! In my experience technicians usually have something bad to say about their company in one way or another. But not Avi. I don’t normally write reviews. But in this case, I was so delighted with this gentleman and in turn delighted with this company. How refreshing to enjoy a service call! American Mechanical you must be doing something right to have employees like this. I Hope you have more just like him. This man deserves a raise, I don’t care how much he is making now. I will be calling American Mechanical for all of the mechanical needs at my home. I certainly hope all of your technicians are just like Avi!” - Mr. and Mrs. Bongiovi

“I won the contest for having the oldest working heating system in Hampton Roads! American Mechanical, Incorporated paid $9,000.00 towards a new gas boiler. The sales representative came out to go over the boiler replacement with me and other available options. Seeing that my 103 year old house also has window air conditioning units, we decided to shut the old boiler down and install Trane/Mitsubishi mini-split heating and cooling system which costs more but will save us $$$ on heating and air conditioning bills. So, this past week two mechanics Bobby and Ryan who got tasked with the installation, showed up every morning at the crack of dawn and got the mission accomplished. Four days of kind of decent but chilly days! Dedicated guys, who worked pretty much until dark. The system works great! The cosmetics to the exterior of the house are perfect for what they had to deal with. Pride and professionalism definitely shows! Big thanks goes out! Well done!” - Donald H.

“Jennifer B. (Customer Service at American Mechanical) is an excellent service representative. She is extremely knowledgeable. On my second or third call concerning my problem Jennifer answered the telephone. I explained my situation and she took charge and solved everything within two days. I now have all the information my lawyer needs for closing. She is a pleasure to talk to and deserves a raise. Thanks again Jennifer!” - Judy S.

“Bobby and Darren called me 20 minutes prior to my scheduled appointment to notify me of their impending arrival. After I gave them the gate code to our community, they arrived right on schedule at my door. Both slid on blue booties upon entering my unit, went over the scope of work they would be performing and gave me an estimated completion time. Both jumped right on the job; one working on removing the old air handling unit and the other removing the condenser. Needless to say, they completed all the work to my satisfaction and prior to the estimated time. Both thanked me for my purchase, thanks to Mike Hayes, and left me with a nice cool house! Great work guys all around! What a sincere, effortless pleasure to deal with a professional company!” - Jeff H.