Customer Reviews

Don't Just Take Our Word for It
  • Kudos to Rodney and American Mechanical for a great job done!
    I tried to install a light fixture myself and the original electric box got stripped. I was unable to replace the box myself so I called in the professionals! Rodney W. was the technician and he was awesome. He quickly identified the problem and provided me a great estimate to complete the job. He promptly went to work and replace what needed to be fixed and offered a recommendation for a dimmable switch. He provided instructions to install the dimmer switch or even call American Mechanical to install it and he gave me a quote to do that. Rodney even checked the surrounding switches and repaired one that was not properly installed. He went out of his way to make sure our switches were safe and I ABSOLUTELY appreciated that. Kudos to Rodney and American Mechanical for a great job done!

    - Mark P.

    Virginia Beach, VA
  • American Mechanical responded quickly to my request for a detailed estimate on a needed service.
    American Mechanical responded quickly to my request for a detailed estimate on a needed service. The office staff was polite and professional as well as kind and courteous! Prior to the visit I received a text message telling me who to expect –including a picture- as well as personal information about the individual that helped me feel less anxious about inviting a stranger into my home. Rodney W. arrived exactly when he said he would and was clearly knowledgeable about the service and equipment involved. He explained everything in ways I could understand and was patient with my questions! I was impressed with this company and everyone there. It was so nice to talk to people who genuinely seem to like their jobs and were so helpful!

    - Lynette B.

    Chesapeake
  • A++ rating from me.
    This company is by far the best company that I have had the honor of working with. The whole crew from the administrative side to the installation crew are a pleasure to work with! Everyone is authentic and knows their stuff. Along with the generator I had an electrical panel upgrade. The panel is so neat and tidy inside that the panel cover should be made of glass so people can see the beautiful work these guys do! A++ rating from me.

    - Michael A.

    Virginia Beach
  • Nothing could have been better about this experience!
    I am in the market for a whole house stand-by generator and called American Mechanical for an estimate. They sent an electrician, Rodney W., who was extremely knowledgeable, courteous and likeable. He answered all my questions and gave me a complete proposal for a turnkey installation while he was at my house. The next day I had some more questions about the proposal. He answered them promptly and courteously. Nothing could have been better about this experience! If the installers exhibit the same qualities of customer service that Rodney does many American Mechanical customers will be very pleased.

    - Tom C.

    Virginia Beach, VA
  • We called about a gas leak and American Mechanical sent someone out promptly.
    We called about a gas leak and American Mechanical sent someone out promptly. Ed called when he was on the way and arrived on time. Off to a good start. He introduced himself and gave me his card. While I was taking him to the attic, he said he read the notes. He read the notes people! If you want your customers to feel like they matter, send a service person that recognizes you as a customer and knows your history. Kudos to Ed! He also fixed our problem, explained the problem, and gave us options to avoid the problem in the future.

    - Sharon D.

    Virginia Beach, VA
  • He was the best repair guy we have ever had!
    Ed at American Mechanical fixed a plumbing issue that had been plaguing us for over a year! He was the best repair guy we have ever had! He was on time, professional and thorough. He shared his knowledge with our family about exactly what the issue was and stayed to make sure that everything was fixed. Ed was everything and more than anyone could want from a repair service. And, the women in the office of American Mechanical were so receptive and helpful! They were kind and seemed genuinely happy to answer the telephone, listen to me and they wanted to help me. American Mechanical is my best find this year! And, as an Operations Manager in my work life, I will be calling them for their expertise no only at home- but at work as well.

    - Tania K

    Virginia Beach, VA
  • Trey, John, Chris and Noah were just amazing!
    My wife and I decided to go with American Mechanical to install our new GENERAC stand by generator unit. A team came to the house to install the preliminary work such as gas line preparation and installation of a transfer switch (to include wiring into the main panel). Trey, John, Chris and Noah were just amazing! They worked well together, orchestrated perfectly. As a handy man myself I can appreciate the extra care taken with everything they did. They were meticulous – and they actually use a leveler to make sure their panel and platform were level. You may laugh, but small attention to detail is what separates the professionals and the amateurs. We were very pleased with their work and they represent American Mechanical well. Staff like these men are the ones who are a valuable asset to their company!

    - Raoul W.

    Chesapeake, VA
  • He displayed stellar customer service skills and the professionalism and knowledge of a seasoned electrician.
    Rodney W. from American Mechanical repaired an electrical issue I recently had at my home. He displayed stellar customer service skills and the professionalism and knowledge of a seasoned electrician. Rodney patiently listened as I described the issue to him. He knew right away where the problem was and had the issue resolved within a short period of time! Rodney was very kind to Max, our dog who has absolutely no concept of his size but yet wants to “help”. Rodney and the American Mechanical staff made the entire experience pleasantly an easy one. He is definitely an asset to American Mechanical and truly appreciated by me. Many thanks to all!

    - Kathryn B

    Virginia Beach, VT
  • Thank you so much!
    This is the third time Rich P. has come to my house for plumbing issues. Each time he has been very knowledgeable as well as pleasant. Rich also allowed me to watch him while he did the work and taught me as he performed the repairs. I have learned a lot about plumbing as a new homeowner all thanks to Rich. Thank you so much!

    - K. Terry

    Virginia Beach, VA
  • Our experience with American Mechanical was superb!
    Our experience with American Mechanical was superb! Each member of the team is professional. This is the third generator I have purchased. American Mechanical sales, finance, installation and the technology-based management is the best experience I have ever had. I have recommended this company to the other 80 residents of our over 55 community in Chesapeake, VA. Outstanding!

    - Edward N.

    Chesapeake, VA
  • I will continue to use this company and I highly recommend this company to others!
    The technician was completely thorough and professional. He explained the process and was very knowledgeable about the services he provided. I was shown pictures and given detailed pictures and information after the service was completed. I am extremely happy with the level of service I received today and previously. I will continue to use this company and I highly recommend this company to others! A side note for women…this company does what it says it will do and I never felt like I was being taken advantage of.

    - Pamela J.

    Hampton, VA
  • World class service! I highly recommend this company!
    We are so impressed with the service we received from Matthew and Dominique over the three days they were here. Not only were they professional, they were also polite, kind and knowledgeable. They kept us completely in the loop the entire time they were in our home. They always arrived on time and put in the long hours to get our new HVAC system in place and running. We did run into an issue with the system that was not identified when we purchased and American Mechanical took total responsibility for it and made things right by doing the additional work and not charging us for it. World class service! I highly recommend this company! We felt like Matthew and Dominique were family by the time they left! I will be requesting them any time I need service!

    - M. Jaskowiak

    Virginia Beach, VA
  • I know American Mechanical will be here when I need them.
    Today Jon V. came to do my yearly maintenance on my GENERAC generator. He called me when he was on the way for my service call and he gave me an estimated time of arrival. Jon was very professional and answered all of my questions and then some. I just signed up for their five year maintenance plan because I know they will take good care of my generator. I know American Mechanical will be here when I need them.

    - Fawn B.

    Virginia Beach, VA
  • Very impressed with my services provided by Kristin.
    I was surprised when Taylor called and told me a woman technician would be servicing my HVAC systems today. Very impressed with my services provided by Kristin. Would love to have her for all future maintenances!

    - L. Rose

    Virginia Beach, VA
  • Would definitely recommend her for your HVAC needs.
    Kristin was our technician for this preventative maintenance check on our new system ductwork and electrostatic air cleaner. She was very thorough in her work and even went the extra mile to clean and dilute any cleaning chemicals that had pooled on the concrete pad. Kristin is very friendly and knowledgeable of our product. We appreciate her hard work in the extremely hot weather! Would definitely recommend her for your HVAC needs.

    - Mike B.

    Norfolk, VA
  • My review of American Mechanical is 20 stars
    My review of American Mechanical is 20 stars. The company is exceptional! Beginning with the time frame. Our air conditioner died at the beginning of summer. We needed to speak with someone ASAP! We spoke with Kim who sent Tim H., the sales person, out immediately. She kept in touch, letting us know about every step. Pretty excellent considering all of the delays due to the virus. Thanks Kim! My husband although very intelligent, admits he knows nothing about heating and air conditioning. He needed to talk to someone that knows what they are talking about. Tim is very knowledgeable and pretty much knows everything about heating and cooling and so he told us exactly what we needed for a replacement. He gave us the best price, warranty and financing ever. Thank you Tim! Our installers were Matt M. and Mason B.. What an awesome job they did! Everything needed to be replaced in a 30 plus year old home. They had to do a lot of destruction, but you would never know they were here. Their vacuum cleaner ran way more than mine does. Smart, friendly guys with professional personalities. Thanks Matt and Mason! We are now cool as cucumbers. I highly recommend American Mechanical. We used these guys before due to a main water line break at Christmas. This is a very good company!

    - Richard and Nancy L.

  • The team went above and beyond, I will not hesitate to recommend American Mechanical and look forward to working with them in the future.
    I recently had a complete removal and reinstallation of my HVAC system, including duct work in the attic and crawl space. Given the significant expense of the job I expected quality work. While I rarely write letters of thanks and recognition for work done on my home, in this case I would be remiss if I did not extend my appreciation for the effort put forth by your team. Led by Dillon, the team was professional, knowledgeable and hardworking. Dillon did an outstanding job leading the effort and ensuring all of our questions and concerns were addressed. He was very knowledgeable and an outstanding representative of your company. His teammates were just as responsive and hard working. At the end of each day they ensured we were happy with the work and did an excellent job cleaning up. The team went above and beyond towards the end to get us air conditioning in the upstairs a day early to support unexpected visitors. Very impressed! I will not hesitate to recommend American Mechanical and look forward to working with them in the future.

    - Joseph E.

  • You are in good hands if you go with this company for your repairs!
    American Mechanical was able to schedule an appointment the same day I called for a quote on Quest piping replacement. I have previously worked with American Mechanical to repair several leaks from said Quest pipes and the work is always done professionally and quickly. Most recently, I worked with Sean M. to get a quote on replacing the pipes. Sean was awesome to talk to, very courteous and knowledgeable, which is what I have experienced with other American Mechanical professionals. You are in good hands if you go with this company for your repairs!

    - B. Annett

    VA
  • I’m confident the job will exceed my expectations!
    Unfortunately, our air conditioning just went out. The good news is it went out before the hot summer months. My husband and I contacted several HVAC companies but American Mechanical is the one that stood out to us! The first impression with Brittany (office administration) was professional, friendly, helpful and organized. We called other companies and they answered the phone with no introduction, just a hello. I know most people don’t care about that but I take stuff like that into consideration. It’s the first impression of the company and if they are not professional from the beginning they are not going to be professional with you during or after doing business. Anyway, American Mechanical was professional in that regards. Second interaction was with Tim, the comfort specialist. He came out to give us an estimate. Tim was thorough, professional and detailed. He was the only specialist that actually took measurements of our home to make sure he was giving us the best information for the size of our home. My third interaction with American Mechanical was the follow up call and email I received from James, he is the inside sales guy. No other company followed up with us after giving us an estimate. Replacing an HVAC unit is not cheap, it is a pretty big investment…wouldn’t you want a company to follow up with you to see if you had any questions? The answer should be yes! As I mentioned American Mechanical followed up and that speaks volumes to me as well because they obviously want my business and want to answer questions. Needless to say we decided to go with American Mechanical for several reasons. To be honest they weren’t the cheapest but was not the highest price either. They were right in the middle for where the budget needed to be and worked with us as well. They haven’t done the work yet but based on all my interactions with the company, I’m confident the job will exceed my expectations. Sorry for the long review I just wanted to make sure I was detailed with my explanation.

    - Kristen L.

  • The entire American Mechanical experience is the Best in the Beach.
    American Mechanical continues with the high degree of service I have come to expect regardless of the specialist that they dispatch. Jon V. was here when he said he would arrive, quickly assessed the issue, and completed the necessary service quickly and efficiently. A thorough cleanup was performed and he kept me informed of the steps he was taking throughout the project. It was high speed, low drag, and as always a pleasant experience. Thanks for the quick resolution of my issue. The entire American Mechanical experience is the Best in the Beach.

    - John H.

    VA
  • I feel confident that I can highly recommend American Mechanical to anyone who needs plumbing support.
    We just had American Mechanical out to re-pipe our house, replacing Quest piping with PEX. Sean Mayo did the estimate. This is the reason why we selected American Mechanical. Sean’s estimate was detailed and concise. It broke down exactly what American Mechanical was going to do. It was far superior to other estimate descriptions I got. Everyone I spoke with at American Mechanical was very courteous and professional. Shawn Pattee did the re-pipe with his team. Shawn was a pleasure to work with. He communicated with us every step of the way. He listened to our questions and made suggestions that were very helpful. I am highly impressed with his courtesy, professionalism and customer service. I give him a “Five Star” rating. The drywall person has yet to come out to replace the drywall, but I am very impressed with the American Mechanical team. I feel confident that I can highly recommend them to anyone who needs plumbing support.

    - Russell G.

  • Their thorough meticulousness, technical and professional skills are incomparable!
    When my husband and I made the decision to replace one of our compressors and gas furnace, I did some research and it was apparent instantly that not one other company was even remotely comparable to American Mechanical, Incorporated. Thousands of five star reviews, as well as an A+ rating with the Better Business Bureau made our decision blatantly apparent and simple! They install Trane compressors and Trane gas furnaces, which are top of the line in every domain as documented in every article I researched. We made the decision on Friday, and the installation was scheduled for the following Wednesday. Their communication via text and e-mail, as well as telephone calls is beyond remarkable. From the second I called the company and spoke with Jennifer who was so very friendly, kind, and caring, my first impression couldn’t have been any better, Before anyone arrives at your home, you will receive EVERY TIME via text, a photo of the person arriving, their complete name and the time they will be arriving, as well as their position with American Mechanical. When our installation team Dillon and Mason arrived five minutes earlier than scheduled they explained, in detail a description of exactly what they were installing and how they were going to complete everything. Dillon and Mason are professionally trained Trane Installation Specialists. We saw firsthand their wealth of technical knowledge and the highest level of attention to detail in every step of the installation process. When everything was installed, they ran a test to ensure everything was running perfectly. Dillon and Mason were so meticulous that when they left, our yard and garage were even neater than when they arrived! Their thorough meticulousness, technical and professional skills are incomparable!

    - Dr. and Mrs. Miller

    Virginia Beach, VA
  • I’m super excited to work with American Mechanical and Jason.
    Jason G. is hands down the most professional and pleasant assessor I’ve worked with since owning our home and working with a dozen contractors. He literally knew something about everything (pets, HVAC/electrical, cooking, military, etc.). This made me very comfortable to work with him…it wasn’t a “get in and get out” experience. I’m super excited to work with American Mechanical and Jason. He didn’t try to “up sell” me things that weren’t important to my needs (at the time a generator). That’s uncommon and very much appreciated. I’m going to come back for HVAC work once my generator and electrical work are done. Thanks Jason!

    - Shannon H.

  • I will be calling American Mechanical for all of the mechanical needs at my home
    Hello American Mechanical! I wanted to send a review directly to your company about the technician that just came to my home to fix my generator that has been neglected for a few years. The technician’s name is Avi and this young man is exceptional! I don’t think I have ever had anyone come to my home from a company to service or fix anything and be as courteous, friendly or be as concerned about my happiness with the results of his visit. He was also very proud of the company that he is working for and representing. Now that in itself is very unusual! In my experience technicians usually have something bad to say about their company in one way or another. But not Avi. I don’t normally write reviews. But in this case, I was so delighted with this gentleman and in turn delighted with this company. How refreshing to enjoy a service call! American Mechanical you must be doing something right to have employees like this. I Hope you have more just like him. This man deserves a raise, I don’t care how much he is making now. I will be calling American Mechanical for all of the mechanical needs at my home. I certainly hope all of your technicians are just like Avi!

    - Mr. and Mrs. Bongiovi

  • Pride and professionalism definitely shows!
    I won the contest for having the oldest working heating system in Hampton Roads! American Mechanical, Incorporated paid $9,000.00 towards a new gas boiler. The sales representative came out to go over the boiler replacement with me and other available options. Seeing that my 103 year old house also has window air conditioning units, we decided to shut the old boiler down and install Trane/Mitsubishi mini-split heating and cooling system which costs more but will save us $$$ on heating and air conditioning bills. So, this past week two mechanics Bobby and Ryan who got tasked with the installation, showed up every morning at the crack of dawn and got the mission accomplished. Four days of kind of decent but chilly days! Dedicated guys, who worked pretty much until dark. The system works great! The cosmetics to the exterior of the house are perfect for what they had to deal with. Pride and professionalism definitely shows! Big thanks goes out! Well done!

    - Donald H.

  • She is extremely knowledgeable!
    Jennifer B. (Customer Service at American Mechanical) is an excellent service representative. She is extremely knowledgeable. On my second or third call concerning my problem Jennifer answered the telephone. I explained my situation and she took charge and solved everything within two days. I now have all the information my lawyer needs for closing. She is a pleasure to talk to and deserves a raise. Thanks again Jennifer!

    - Judy S.

    Chaspeake, VA
  • What a sincere, effortless pleasure to deal with a professional company!
    Bobby and Darren called me 20 minutes prior to my scheduled appointment to notify me of their impending arrival. After I gave them the gate code to our community, they arrived right on schedule at my door. Both slid on blue booties upon entering my unit, went over the scope of work they would be performing and gave me an estimated completion time. Both jumped right on the job; one working on removing the old air handling unit and the other removing the condenser. Needless to say, they completed all the work to my satisfaction and prior to the estimated time. Both thanked me for my purchase, thanks to Mike Hayes, and left me with a nice cool house! Great work guys all around! What a sincere, effortless pleasure to deal with a professional company!

    - Jeff H.

    Virginia Beach, VA
  • I strongly recommend American Mechanical for quality HVAC service at a competitive price.
    Dennis arrived on time and performed a comprehensive inspection and report on my heating system. He answered all of my questions and provided excellent recommendations on maintenance. My experience with Dennis, as well as with all other technicians and support staff, has been outstanding because each member of the team is experienced, knowledgeable, professional and customer oriented. I strongly recommend American Mechanical for quality HVAC service at a competitive price.

    - Marty B.

    Virginia Beach, VA
  • Happy and LONG-Term Campers
    OK – so less than a year ago I came across American Mechanical while painstakingly “eliminating” other would be candidates/contractors to resolve a plumbing dilemma I had at my residence. For details see the “Best Seller” novel I gladly drafted and plastered all over Google! Being 59 years of age and somewhat schooled in “Old School” habits and appreciation of quality workmanship, integrity, honesty and at a fair price, it turns out that when it comes to hiring American Mechanical – “Déjà vu” is more than an illusion – it is in fact, a reality! As for my recent experience (s) and prompted by a home inspection report for another property, I simply hit the speed dial on my phone! Yes…speed dial – use them once and you will too have them in your priority directory for some corrective actions in areas pertaining to Plumbing, Electrical and HVAC. After a brief call and a delightful experience I might add in scheduling the work, their technicians Luke, Robert and Preston arrived onsite and as in the aforementioned accolades, performed all necessary repairs and in addition, addressed other small, but nonetheless important concerns – ALL without escalating ones heart rhythm or depleting ones bank account – try that with another company! In short, I practically begged them never to leave the company and I am considering contacting the owner of American Mechanical for his assurance to continue to keep his entire staff “Happy and LONG-Term campers (if you are a homeowner and exhausted your episodes of “This Old House” you’ll understand). In addition, I have no idea nor should I about the hiring methodology of this company, but the best as I can tell there is a big KUDO’s to the hiring authorities for securing such a talented crew in all aspects of their brand. In conclusion – A Big Thank You to Luke, Robert and Preston- and by all means to the audience of Facebook… stay tuned for what I deem to be another rave review for their electrical technician for whom I’ve yet to meet but is scheduled for next week. As for the 5 out of 5 qualitative rating: 5/5…yeah – they make it that simple!

    - Rick S.

  • The representatives from American Mechanical are so knowledgeable and easy to work with.
    I have dealt with all aspects of American Mechanical and not one has disappointed my husband and me. James C. with the HVAC department was just the last to come and he was also a really reliable and trustworthy person. The representatives from American Mechanical are so knowledgeable and easy to work with. They have installed a Generac whole house generator of which I could not be more impressed with the matter of installation. So many installers, all working together with their own specialty. I dealt with each one and felt so relaxed that it was done correctly, and the follow up with our so many questions was answered so that we could understand and feel confident in our part of the maintenance to protect our investment. The company also helped me remodel of our bathroom with the Plumbing Department. We plan on purchasing the yearly maintenance for all aspects of our home because we totally trust American Mechanical’s employees and the company’s way of doing business. We are informed of who is coming to our house, including the employee’s picture and references of their experiences. They come when they say they’ll be here and call before they come. I just can’t say enough good things about American Mechanical, except that we have found our home repair company for HVAC, electrical and plumbing.

    - Mary R.

  • Night and day difference between a truly professional company and your average HVAC installer.
    Night and day difference between a truly professional company and your average HVAC installer. Our system never seemed quite right, but it worked until the blower motor died last Saturday. Checked the web and saw all the positive reviews for American Mechanical. Called their emergency hotline and got a prompt return call from James C.. He was willing to come out late that night, but Sunday was fine. He responded out, diagnosed the problem, and discussed solutions and options. The next day he advised the motor would be covered under warranty, a substantial savings. Today, James H. came out to do the repair. We talked about the humidity issues I’ve been having and the history of the unit. He installed the parts, cleaned the system, and did a thorough evaluation of all the settings. He found and corrected a few problems left over from a poor installation by the “average” HVAC company. He also took the time to explain what he was doing and why. I got an education! Now I am sitting in a comfortable cool room with 55% humidity. A 20 point drop! I highly recommend them and signed up for their ongoing maintenance program. Five stars for the office staff! Five stars for James C.! Five stars for James H.! And…five stars for the company.

    - Frank S.

  • I will recommend American Mechanical! I cannot recommend enough!
    My son and I needed a new HVAC system since the old unit was approaching 30 years. I did all the homework, searched, researched for the best system paired with the most professional company I could find. Everything led to American Mechanical! I set up an appointment. Neil J. was our install advisor. Neil was thorough and professional. We decided on a system for install. A date was set for the install. Trane was my ultimate choice. The install team consisted of Tony J., Jacob L., and Mason B.. The install team called around 8:00AM ready to install. Tony, Jacob and Mason were professional, but friendly. These guys FINISHED the ENTIRE system by 6:00PM the same day! Great crew! If anyone asks me to recommend a company for HVAC, back-up emergency generators, or electrical work, I will recommend American Mechanical! I cannot recommend enough!

    - Dale T.

  • Great response time in an emergency situation!
    Great response time in an emergency situation. Wife got home from having open heart surgery and the AC was barely hanging on, if at all really. Neil not only took a call to our home after 9 at night, but got our system up and running and gave me a quote for new install and rearranged the schedule to prioritize our installation. Nothing but extra steps of going above and beyond for our comfort and satisfaction. In a time where I witnessed the right out “let’s take advantage of a bad situation” from other companies, Neil had our backs and did not try to sell what we didn’t need, no extras, no BS. The installation crew was not only a blessing to see but courteous and professional. From the first phone call I made to job completion, everyone associated with the installation at American Mechanical made me confident I made the right call. I will recommend them and the incredible team that stands behind the crews in the field. 100%.

    - Jack H.

  • Carlton called us back quickly and came out to help us at midnight!
    Our air conditioner stopped working and our house was 85 degrees. We have a newborn and were worried about his safety in the heat. Carlton called us back quickly and came out to help us at midnight! He was quick and fixed our air conditioner. He returned again the next day with a part he did not initially have. We were very thankful that Carlton came out so late to help keep our baby safe! I highly recommend American Mechanical and Carlton to help with your HVAC needs!

    - Lauren W.

  • First off, WOW!
    First off, WOW! Now that that’s out of the way, I called on a Saturday evening after a home renovation project I was working on went terribly wrong. Long story short the family and I were without water and I found myself in too deep. After the call to the 24/7 emergency department they gave me over to Eric, a master plumber. He was at our house promptly and was very professional. Eric is a personable person who has a wealth of knowledge and is straight-forward and honest. I would recommend this company and more specifically Eric to anyone with any home repair needs. Honestly we had a splendid experience and our issue was resolved for a reasonable cost and in a timely manner. Thank you to American Mechanical and thank you to Eric!

    - Luke C.

  • Sean M. with American Mechanical was exceptional!
    Sean M. with American Mechanical was exceptional! I had a water leak at the meter which was on my side. The water had to be turned off and was told he couldn’t get back until the next day. He made a phone call and found that the equipment he needed was close to where I live, so he said he would get my water back on that day. The price kind of threw me back for a moment, but we suggested if we dug the holes and filled them back in, would he be able to come down on the price. Thankfully, he took $200 off which was a great savings to me since I’m a widow and getting ready to sell my house soon. I would highly recommend Sean to my family and friends. He was very professional and courteous.

    - Kathy H.

  • I very much appreciate Sean’s pleasant demeanor and courtesy.
    Sean arrived at the agreed time to assess my main water line leak and verified my leak was located in between the city water meter and my home’s main cutoff valve. Sean explained to me my options to either repair or replace the main line and was very transparent with the costs involved with each option provided. Being my main water line was repaired at least one other time by one of my home’s former owner, I decided to have the main water line replaced vice repaired. Once 50% of the repair cost was paid at the time I signed the contract, it took only a couple of days for the repair to be made and it was accomplished exactly as Sean described. No one likes paying a sum of money for unexpected home repairs; but, having a service technician like Sean explain the process thoroughly and provide up-front pricing helps a homeowner like me make an informed decision. I very much appreciate Sean’s pleasant demeanor and courtesy during his assessment of my water leak issue and would not hesitate to request him again for another job or recommend him to others. Thanks!

    - Richard B.

  • He definitely met my expectations of an ideal service person!
    Thank you American Mechanical, Inc. for sending Jason G. to service my generator for the inspection recommended by GENERAC. He definitely met my expectations of an ideal service person. He called me to let me know he was on the way to my home, he was on time, very polite, and a true professional. Thank you, Jason! I have been searching for a company to regularly service my generator and Jason represented your company so well that I plan to use your company for future generator maintenance. I called on Wednesday 7/10/2019 to schedule an appointment. I spoke with Jennifer. She had a friendly phone voice, very professional and she scheduled my appointment for the next day. The quick scheduling of the appointment was shocking but very impressive. You company’s use of technology with the text message to thank me for choosing your company, the reminder appointment text and the text introducing the technician with his photo which also gave me the ability to track the exact time of his arrival is wonderful! There are several people with generators on my street and I will definitely spread the word about American Mechanical, Incorporated.

    - Lisa B.

  • I highly recommend American Mechanical!
    I just had my Briggs & Stratton generator’s yearly maintenance done, once again by American Mechanical, Inc.. I have had them doing maintenance every year since I had the generator installed in 2008. As always, I received a telephone call first thing in the morning telling me when to expect their technician to contact me with a specific time of arrival. This helped me because I did not have to worry about missing his call or visit. My technician, Dan Steele, called me before arrival and arrived promptly. It was a hot and muggy day and I appreciate his dedication. After walking me through what he would be doing, Dan put up his shelter and set to work. After performing maintenance, Dan let me know it was time to test the system and turned the power off. The generator kicked in just as expected. Dan went over with me a few maintenance items for future attention, and was all done. I highly recommend American Mechanical and Dan Steele for your home generator, and any other home system needs.

    - Jeanne S.

  • Randy B. and Kevin G. work for American Mechanical as HVAC specialists. They recently replaced all of the air conditioning and heating ducts in my home. Both Randy and Kevin are skilled professionals and are a well organized team. They were both courteous, dres neat and I always got a call or e-mail to let me know they were coming to my home. American Mechanical is fortunate to have them in their employment!

    - Bob D.

  • I highly recommend American Mechanical!
    GENERAC advised me to have a generator safety check performed. American Mechanical was recommended as an authorized company. I was so impressed by the professionalism, it started from the first call made to set the appointment. I love the reminder text messages provided by this company, keeping you up to date along with the picture of your technician coming to your home. Jason Gay, the technician was icing on the cake. Oh my, you could feel his genuine attitude and confidence that he knew he worked with a great company. It’s nice to see loyalty from employees. It means to me, the company takes care of their employees and in turn, the employees take good care of their clients. Technicians can make or break a company. I actually called three other companies on the recommended companies and I did not get a warm feeling on any of those. They could not even tell me when they could come out. American Mechanical scheduled an appointment with me within a few days and the technician was on time, with a friendly smile and a warm hand shake. Also when Jason speaks with you he looks directly into your eyes. That means he is listening to your questions and concerns. I don’t get that much anymore from most companies. I can tell you that you have a home run hit with Jason Gay. He thoroughly checked my generator and took the time to explain the maintenance plans offered by his company. He also gave me helpful safety tips that were very important. I have now found a go to company because of his visit, that I feel will do what they promise to do for most of my household need for repairs. It is so hard to find great companies that really care. I highly recommend American Mechanical! Thanks again Jason for having those good old fashioned business etiquette that rarely exists in today’s time.

    - Regina W

  • Sales, installation and service was first rate!
    Sales, installation and service was first rate! I truly appreciate the service rendered over a two day period by Tony J. and Taylor B. They were on time and most professional. I left a BBB rating with five stars for each gentleman. American Mechanical is a wonderful company with superb employees. I love my new HVAC Trane system and will enjoy it for many years to come!

    - Mike W.

  • My husband and I have been so very impressed with American Mechanical and their staff!
    My husband and I have been so very impressed with American Mechanical and their staff! We are having electrical upgrades and a GENERAC back up generator installed for our home. Jason was our first contact. He met with us, answered our many questions, inspected the house and gave us suggestions. Jason made us feel very comfortable with our decision to have this work accomplished. The technicians at our house were Jon, Rodney and Tim. They were such hard workers! All were very friendly, patient with all my questions and made us feel relaxed and comfortable having them at our residence. In addition, Kirsti has been our contact regarding scheduling. She has been most helpful with keeping us informed about when and what would be happening. Highly recommend this company! Excellent employees!

    - Sandra P.

  • What an INCREDIBLE company to work with!
    What an INCREDIBLE company to work with! Kirsti in the office helped us get the right people out here for the situation we had going on. Shaw inspected our old system, told us it was done. Scoped the duct lines prior to putting together a plan for a new system, once the duct work checked out passable the new system came together beautifully! Bobby and Dillon showed up and got to work a day earlier than expected (which is wonderful with temps expected to reach 90 degrees and we had no air conditioning). By the end of day one we had air conditioning downstairs, On day two of the installation we had air conditioning upstairs. They fully explained EVERYTHING. No question was left hanging. They fixed things I didn’t realize were a problem. Definitely a company I would recommend to everyone I know. Thank you American Mechanical from start to finish, GREAT JOB!

    - Stacy D.

  • He took the time to educate us on our systems!
    HVAC Solutions Specialist – Mr. Mike Hayes – TOP SHELF Mike came to our house as a “second opinion” regarding replacing our two HVAC units. He was very personal, professional, and knowledgeable and we felt very comfortable and hopeful after talking with him. He took the time to educate us on our systems and even noted that one of our systems was still under warranty. Since we are on a fixed income, it was a true testament of Mike’s character and work ethic to have someone educate us instead of sell. Did you know the date your HVAC was installed is actually the date the warranty starts and not the date on the equipment? I am confident that once we are free from our current maintenance agreement with the other company, we will call on Mike and American Mechanical for any future needs as their mission statement holds true with our experience: PEOPLE – TRUST – VALUE. Thank you…

    - Sherry B.

  • Please let your leadership know how well you all do!
    James, Rich took care of me today and we signed a contract for two more bathrooms and included a vent for the third. I continue to be a raving American Mechanical fan. Very pleased all around with your company. Please let your leadership know how well you all do. For me to experience such consistency in service level all around reflects very well on the leadership and management of your company. I’ve worked in the client service industry over 25 years and I know it starts at the top when delivering client service. I’ve dealt with so many American Mechanical employees and get that genuine high level of service every time. But I wouldn’t be starting my third project if your initial sales person , who I believe is Rodger, had not been so persistent in following up on my Home Advisor inquiry for my first job. I had already had three quotes but he called me back four or five times in two days- and that is why I ended up with American Mechanical and got what I thought was the best deal. Of course, Neil was exceptional in closing me on the first deal. After that, why would we bother to get anyone else for the additional work we need? If anyone ever asks for a reference, please use me. I look forward to the next projects! I think rewarding your employees for 5 star reviews is a brilliant idea. Happy employees make for happy clients!

    - Millie W

  • What a professional company you are!
    I am just trying to figure out how to brag on all of the guys – Mike, Bobby, Dillon, Tony, Taylor and David (hope I did not miss anyone) that just installed our new HVAC unit on Thursday. What a professional company you are…from the detailed comparison pricing after Mike reviewed our issues to the fact that every single one of your guys introduced themselves, shook our hands and explained what they would be doing. Drop cloths, booties and immaculate clean up; before and after pictures and just the total experience! Your company gave us an experience that impressed us. We hope to do additional business with you in the future. Thank you again.

    - Karen G.

  • Sean and everyone I’ve dealt with at American Mechanical have been a real pleasure to do work with.
    Sean and everyone I’ve dealt with at American Mechanical have been a real pleasure to do work with. Top notch customer service and they don’t treat you like just a number. Good pricing and they give you lots of options and walk you through every detail. Can’t say enough good things!

    - Caleb S.

    Virginia Beach, VA
  • I could not have had a better experience
    I could not have had a better experience. The front office was super friendly when scheduling and kept me up to date on the status throughout the day. Most places give you a five hour window and you are left waiting. Not this company! They give constant updates. They also sent me a picture of my technician so I would know who would be here. My technician was amazing. He knew exactly what the problem was immediately but also went above and beyond by showing me what he was doing and explained why I had the issue and how I can fix things if it happens again in the future. He was very knowledgeable and very easy to talk to. The whole company really goes above and beyond for customer service! They are also very fair priced. Would highly recommend them!

    - Jenna R.

  • I will definitely be using this company again!
    Jason was so kind and smart on my electrical issue! In my personal opinion, dogs and babies may be the best judge of character in a person, and my dog who is normally pretty hyped, was really calm when Jason was there working on my electrical issue. When my baby woke up from his nap, he was all smiles to see this stranger! He was in and out in an extremely reasonable amount of time, and explained what was happening in more detail than was necessary because I was curious. I will definitely be using this company again, and will be requesting Jason!

    - Krystal

  • I was not disappointed.
    The positive reviews convinced me that this was the company that I wanted to service my home! I was not disappointed. I’m appreciative of Ed and Robin for their expertise and professionalism in explaining, troubleshooting and addressing several of my plumbing issues on two different occasions! Your patience, honesty and integrity were all on display, which is very hard to find these days when I start to panic, and freak out during leaks and other crisis situations! The office staff was also very courteous and prompt in getting me on the schedule as quickly as possible for my plumbing problems! I’m now checking into your other services that you provide and will be calling again as the need arises!

    - M. Carter

  • Good job, American Mechanical!
    From the very beginning day 1 of coming out and accessing the problem, all the guys did great. Neil J. came out first and was straight to the point, gave us the best options and did work that he didn’t have to do. His customer service exceeded above and beyond. On the day of our ac unit installation, Tony J. was prompt and on time like they said they would be. They came in, made sure things were put down in place to be safe and clean. They started the job and definitely ran into more problems than they and I expected and were quick to come up with a solution. Taylor B. and Tony J. work as a great team together and got things together right. Once it was known that we had the wrong thing, Kevin G. showed up with the correct part and worked quickly to join the team and work to get it done. Nothing was broken, the house was left in great shape and our heat was back on and up to 70 degrees within 5-10 minutes of turning it on. Tony J. helped me set up the application and get the program running on my phone. Tony, Neil, Kevin and Taylor did an amazing job! Good job, American Mechanical!
  • I am looking forward to my next consult with American Mechanical!
    I contacted American Mechanical upon returning home after a year overseas and found my plumbing (among other things) to be in complete disarray. It was not an emergency but definitely a quality of life issue and they made me their first available appointment and worked within my schedule. Sean was my specialist and he assessed and fixed everything in less than a few hours. He was also extremely helpful in providing me with more information regarding the other problems going on in my home (HVAC/Electrical). I am looking forward to my next consult with American Mechanical to address these as well! In my experience it’s been hard to find honest and selfless companies who aren’t out to rip you off or take advantage of the homeowners ignorance with maintenance problems – and that is the complete opposite of what I experienced with this company. So thank you for allowing me to take a bath finally and making my transition back home less stressful.
  • We were more than pleased with him and feel he should be commended. Thank you for your prompt service!!
    Yesterday four gas leaks were discovered on the line to the generator. It was installed by your firm several years ago. The response by you and by Virginia Natural Gas was just fabulous! I must compliment you on your employee Chris C.. He arrived about 20 minutes after our call. He explained the situation to us in a way that two old ladies could understand, repaired the pipes and made sure we understood the situation. We were more than pleased with him and feel he should be commended. Thank you for your prompt service!!

    - Carol Lee F.

  • a truly professional team effort
    From job scoping to planning to installation to final testing for a new heat pump installation as part of an older home renovation without a system, the job was truly pleasing. The initial planning (Mike H.) clearly identified needs, options, and costs of a top-value unit. The installation by Tony J. and Taylor started as planned, went much quicker than expected, and caused minimal intrusion and interference for the occupants. In particular, Tony’s professional knowledge, communication skills, and truly caring attitude through numerous emergency challenges made the customer confident in the right company choice. During start-up and final testing Manny not only worked the system to peak operational performance but also intelligently answered numerous customer questions. The price was reasonable for a top-rated product suitable to the job and a truly professional team effort.

    - George T.

  • We could not have been happier with his service and we would highly recommend him to others.
    This letter of recommendation is in regards to Jason Gay of American Mechanical and the outstanding work that he did in our home on Tuesday, October 30, 2018. We appreciated that Jason gave us advance notice for his timely arrival. Throughout his time here, he was friendly and courteous, working tirelessly in a tiny bathroom. In tackling the installation of the ceiling fan, he needed to cut out a portion of the ceiling to make room for a larger size fan than what was there previously. This meant that he was dealing with very old, loose, and extremely messy insulation and plenty of dust (plus the fact that he was allergic to our cats). Yet Jason never wavered or complained, but worked steadily and efficiently in getting the job done. After installing the fan, he proceeded to replace a 40 year old light fixture with a new one. Then he put in a new GFCI outlet and replaced some switches. We were very impressed with his work and he did an exceptional job. One more reason that we were very pleased, Jason left the bathroom meticulously clean. That was a pleasant surprise and very much appreciated. In every way, Jason did remarkable work for us. We could not have been happier with his service and we would highly recommend him to others.

    - Mr. & Mrs. Jennings

  • Very timely and professional. I couldn’t be more pleased.
    Very timely and professional. I couldn’t be more pleased. American Mechanical and its employees give you the impression that there is still somebody left in this United States who appreciates the value of good work and quality customer service. Very refreshing to deal with a company like that.

    - P. M. Bruening Jr.

    VA
  • They are awesome and they are there when you need them no matter.
    They are the best team ever. They care about everything. They make sure it is done right and call you to let you know that they are coming. I could not say enough about this team and their company. They are awesome and they are there when you need them no matter.

    - K. Handy

  • Needless to say, I remain a loyal, satisfied customer!
    On August 22, 2018 , after notifying Dominion Energy that I again had a Quest water pipe break, I contacted American Mechanical office seeking scheduled repair service from a company I definitely trust in terms of quality workmanship and actual caring about its customers. I was out of town to attend a granddaughter’s wedding when the leak was discovered, but did arrange for the water to be turned off, and an appointment for August 24 to meet with one of your skilled plumbers. A repair appointment was arranged for the upcoming Monday and two diligent, determined Company employees arrived to tackle what turned out to be a treacherous task (Dylan and Kelvin I believe…it has been awhile and the reason this letter is in such arears has to do with two unexpected family deaths that occurred during this time frame). The task was quite a challenge and a host of other employees turned out to assist…it was almost virtual brotherhood! Joel (I believe) headed up the job and was a fine leader! Honestly, I have yet to see such perseverance in August’s boiling temperatures! As I expected, the job was efficiently and expeditiously completed. And needless to say, I remain a loyal, satisfied customer. Mr. Cornett, I could go on and on…well, you know I can, you’ve read my letters before. But I do have to say thank you again (I wish I knew everyone’s name) to you and your amazing crew at American Mechanical.

    - Carolyn

  • My wife and I were impressed by their neatness and cleanliness, you would be hard pressed to find a scrap or speck of trash after they left.
    Kevin and Dennis are expert HVAC mechanics and did an outstanding job installing new duct work and an HVAC unit. My wife and I were impressed by their neatness and cleanliness, you would be hard pressed to find a scrap or speck of trash after they left. They were far superior in workmanship and communications over our old company. We are glad that we made the switch to a very professional and skilled company. You will be lucky if you choose this company and have Kevin and Dennis available to do your work.

    - John F.

  • The woman I spoke with on the phone was friendly, patient and helpful!
    I don’t normally write reviews, but I have to say, Phil from American Mechanical is a true professional and an incredibly knowledgeable individual. I had called American Mechanical after a failed attempt by my Home Warranty company to correct a sewage drainage/back up issue. I was pretty upset at this point especially with the service I had just received from another company. The woman I spoke with on the phone was friendly, patient and helpful! We had just moved into this house and sewage is definitely not what you want to deal with right from the start. The home warranty company sent someone out who said I had a collapsed line and that there was nothing they could do. My call to American was early evening on a Friday and I was expecting to not get an appointment until Monday. They sent Phil over within the hour. He was very friendly, walked me through the yard helping me find the clean-outs and main cut offs. He walked me through some of the questions I had to help me understand the plumbing of our new house. He also solved the issue and it did not involve me having to spend thousands of dollars on a new main line. I have met “good” industry professionals before, but I am incredibly pleased with the service I received from Phil and the staff at American Mechanical.

    - Nate W.

  • I would like to take a moment and extend my thanks for a job “WELL DONE” at my residence.
    I would like to take a moment and extend my thanks for a job “WELL DONE” at my residence. The technicians that guided the installation of a new 20KW standby whole house generator were excellent. I would again like to thank Rodney, Tim and Drake for their time and attention in performing a flawless installation, and special mention to all support staff including Chris, Casey, John G., and Kelley as their commitment to customer service facilitated this project. To all, their attention to detail, and outstanding professionalism truly is a remarkable asset of American Mechanical of Virginia.

    - Jon B.

  • He was polite, very knowledgeable and could answer and inform us of every part of the job we were purchasing!
    The sales representative was Mike Hayes and he was excellent. He was polite, very knowledgeable and could answer and inform us of every part of the job we were purchasing. Suggestions were made that were most welcome. Jennifer followed through promptly as promised. The team arrived on the date of installation on time. They explained what they would be doing and went right to work. No time was wasted as they asked our preferences as the needs arose. As I was recovering from surgery I do not know a lot of names but had more occasion to speak with Randy and found him to be personable and all members of the team were likeable. There was no vulgar language and all the men were polite while staying busy on the job. I believe it was John who handled the final paperwork with my son-in-law as my son was at work. I would not hesitate to refer anyone to American Mechanical.

    - C. Cofield

  • American Mechanical is IMPRESSIVE!
    I’m very impressed with American Mechanical. Everyone I’ve talked to has been pleasant, polite and knowledgeable. The office staff set up my appointment and sent me a text message the day before as a reminder. I like that! When I called to inquire as to an exact time the technician would reach my house they were able to give me a 30 minute window and gave me the technician’s name so I’d know who to expect. Jason, the electrician, arrived on time with shoe covers. He carefully explained the product and the process as well as amn approximate timeline for the installation and maintenance. Jason was courteous, personable and knowledgeable. I’m anxious to get this project started. American Mechanical is IMPRESSIVE!

    - J. Gleason

  • We had four companies inspect our home A/C set up and decided to go with American Mechanical because of a combination of reasonable cost, the equipment quoted, warranty, and timeline for installation.
    LT came to our house, reviewed our requirements and presented options in a very professional and efficient manner. Much better experience than another company who’s representative dragged out the process for 3.5 hours. We had four companies inspect our home A/C set up and decided to go with American Mechanical because of a combination of reasonable cost, the equipment quoted (Trane – we already have a decent Trane furnace, existing air conditioner is a 28 year old Carrier), warranty, and timeline for installation. While our existing equipment does work, we realize since its 28 years old that it is liable to fail at any time. Plus, the RR-22 refrigerant will not be available soon. Equipment has not been installed yet, but from other reviews, I do not think I have anything to be concerned about.

    - Chuck McGrath

    Virginia Beach, VA
  • I highly recommend American Mechanical and their “OUTSTANDING” HVAC techs!
    I’m that guy that never leaves a review. I’m that guy that sees reviews and thinks that these reviews aren’t real. Most companies use words like Loyal, integrity and honesty to lure you in then “BAM” they hit you with a bunch of BS charges. I must say American Mechanical customer service and their HVAC technician Manny was all of the above, To top it off their tech Manny Santiago was very knowledgeable, I can sniff out BS because of previous experiences with dealing with dishonest people. But, I can honestly say Manny was very professional, and he provided a thorough HVAC inspection. I highly recommend American Mechanical and their “OUTSTANDING” HVAC tech Manuel Santiago aka Manny.

    - Smiley World

  • The tone for the excellence you will receive from American Mechanical.
    Since I commenced my generator install in February, through my gas line upgrade, numerous inspections, HVAC installation and most recently my service call, Karoline has always been the five star “go to” person. When it looked like Virginia Natural Gas was going to leave me without heat in the cold of winter, Karoline said that if the gas company leaves you stranded, let me know and I will get a team out there to get you heat. She is dedicated and selfless and foremost is the first contact for the customer setting the tone for the excellence you will receive from American Mechanical.

    - Gregory E

  • After having bad experiences with other local companies, we are now proudly American Mechanical customers.
    Tony and Taylor installed a new heat pump in our apartment today. They arrived shortly after 8 and predicted it would take until 5. Everything went smoothly until they ran into a wiring mystery created by another local company. After considerable trouble shooting, Jon came to help, and everything was wrapped up by 7 PM. Tony remarked, “There are no problems, only solutions.” Then added, “We stay until the job is done.” Everyone was calm, patient and understanding. After having bad experiences with other local companies, we are now proudly American Mechanical customers. Thank you for giving us confidence we are in good hands at last.

    - Cletis Fordwicke

    Virginia Beach, VA
  • I will continue to use American Mechanical for my repair needs
    I was in a dilemma with my A/C and couldn’t turn to my installer. My installer had already worked on it three times and my cooling hadn’t improved. I found American Mechanical on line and they appeared reputable. I made a request for service on their webpage, and soon received a call from them. Kim, the phone representative showed concern and assured me that they would send a highly trained technician quickly and resolve my problem. The technician, David Johnson, came exactly when promised and worked thoroughly to determine the problem. He plainly explained the situation and what it would require to make it right and gave me the cost up front. David correctly diagnosed and quickly repaired my A/C in a courteous and friendly manor. I will continue to use American Mechanical for my repair needs and recommend them to my family and friends. Thank you.

    - John Knight

    Chesapeake, VA
  • Five stars are not enough
    Mike Hayes came out to give us an estimate on replacing our central air conditioning unit and his professionalism and honesty highly exceeded that which I have become accustomed to in this day and age. It turns out that we do not need to replace our system at this time and Mike explained exactly why to ensure that we clearly understood. Wow! Professionalism, honesty and Customer Care…what an asset to your organization American Mechanical. We had 3 other companies come to give the estimate and your man was the only one who clearly explained what was “not” wrong with our system and who did not try to sell us a new one anyway. We are going to switch our annual service contract to AM and when the time does come to replace the unit, AM is only call we will make. Five stars are not enough. Thank you so much.

    - James J.

    Suffolk, VA
  • We have no concerns highly recommending this business for any project they accomplish. Call them first.
    Dennis provided a FREE inspection of our HVAC as part of a package provided by American Mechanical on another project. He identified shortfalls in our older HVAC system leading to a full replacement. We verified his diagnosis as accurate and not “make work”. Dennis was very thorough, honest and really a great PRO. In general, American Mechanical has installed a whole house generator, tankless water heater, surge protection and will now get the work to replace our HVAC. All our installations were professionally accomplished as advertised, no shortcuts, no plu ups, and have been performed by techs who new their trade, were honest, communicated with us for best convenience, and very courteous. We have no concerns highly recommending this business for any project they accomplish. Call them first.

    - Jim & Anne Fellows

    Virginia Beach, VA
  • Trey was upfront and honest.
    Had our Spring HVAC inspection/tune up performed by Trey today. He arrived on time and was very thorough. He spent a lot of time making sure everything was inspected on both of our units to be sure we are ready for a hot summer. He even cleaned out a hornets nest! Yikes! When asking about recommended services, Trey was up front and honest. We did go ahead with one of his recommended items. We are waiting to do the other. I appreciate that the company is willing to replace a customer-supplied part in order to save us some money.

    - Nicole C.

    Chespeake, VA
  • We are retired military and would highly recommend American Mechanical to anyone needing quality and professional service.
    Had American Mechanical come to my home for spring HVAC maintenance. Dave Johnson was the HVAC tech who performed the service and was very thorough and knowledgeable in performing the maintenance and offering recommendations. Kim was the dispatcher who set the appointment up for me and was very professional and set up the appointment at my convenience time and with a knowledgeable HVAC tech. We are retired military and would highly recommend American Mechanical to anyone needing quality and professional service.

    - Diane Beyer

    Virginia Beach, VA
  • Being a woman it’s important that I don’t feel uncomfortable around them and I didn’t!
    We had Randy Berry and Kevin Garner and they did a great job. Being a woman it’s important that I don’t feel uncomfortable around them and I didn’t! They got the air duct cleaning done in 3 ½ hours. They are also doggie approved and I don’t trust anyone that my dog doesn’t like!

    - Kathy

  • Couldn’t be happier and I highly recommend them!
    The team arrived on time, they were very courteous throughout the whole day. Tarps laid down to keep the house clean and they also wore booties on the shoes. Old unit removed and the new one installed is working like a rocket ship. Couldn’t be happier and I highly recommend them. Prices are right on par for a decent Trane system with anyone else out there but the professionalism and workmanship couldn’t be topped. Offered to bring me A/C units and heaters over to the house if I needed them since my old unit was out of commission until install day and brought me a years worth of filters.

    - Joseph Y.

  • He was very professional and made every effort to make sure we were comfortable!
    Our furnace decided to give out during the Nor’easter this past weekend. My husband called American Mechanical and we were able to have someone come out and assess on Saturday. Although we were tols it could be up to a week for the part to come in on Monday we received a call they had found the part. Dave J. came on Monday afternoon and found we needed an additional part. He went back to the warehouse to get the additional part so that we wouldn’t have to go another night without heat. He was very professional and made every effort to make sure we were comfortable. We had been using another small HVAC company and were not pleased. American Mechanical is our new HVAC company. Thank you for restoring our heat.

    - Gwen

  • This company is great!
    This company is great! I have used them a few times and they impress me each time with their excellent customer service, and honest diagnostics that are explained thoroughly prior to any service repairs with a price quote. I highly recommend – Dave J. for any HVAC services needed. He recently repaired my HVAC system to a quality above my high expectations, and did so while explaining the process and giving me advice to keep the system from having future issues. Five stars to Dave J. and American Mechanical, Incorporated for an excellent job. Highly recommended!

    - Joel

  • You’ve been patient and understanding of our needs and concerns...
    You’ve been patient and understanding of our needs and concerns as we progressed from talking about a combi-tankless unit through its installation. While you are probably more accustomed to fielding problems, allow me to offer some compliments. Our experience with American Mechanical has been most unusual. Never before have we worked with a company that seemingly couldn’t do enough to satisfy our requests. Every concern was met with a serious and immediate attempt at solution. Communications were easy and two-way. The gentlemen who made the initial installation (Tony and Bobby) as well as the men who did the later work (Trey and Dave) treated our home like a home, not just another workplace. We enjoyed having them here, and kind of missed them when the work was finished. They did their work artfully – even making a special effort to get the recirculating pump control in an easy to use location. Finally, they did a nice job of cleaning up after each hard day of work. There is a company that advertises that it is “our company for life”. Well, that’s how we feel about American Mechanical after this experience. You played a critical role in creating that commitment. We’ve already called upon your company for a plumbing repair; and we’ll be calling you soon to talk about a whole house generator. We look forward to many years of work together in the future.

    - John Stewart

  • Each time I use American Mechanical the experience gets even better.
    Each time I use American Mechanical the experience gets even better. The text message with the techs picture and background ensures I know who I’m expecting. The tech tracking link shows me where my technician is and exactly when to expect his arrival. The personal attention, explanations, and quality of service of the tech is always outstanding. Kudos for not being satisfied with just doing the same old thing and be willing to continue to improve the customer experience.

    - Bruce & Cathy

  • It was a pleasure doing business with American Mechanical.
    I want to express my appreciation and satisfaction with the follow-up work David and Randy completed today on my duct system. They were able to quickly and satisfactorily make the necessary repair and add to that, their professional and positive attitude and that makes for an upbeat and pleasant experience. Once again, it was a pleasure doing business with American Mechanical.

    - Mike Barrett

  • I would recommend the HALO purifier and American Mechanical to anyone interested in improving the quality of the air in their homes.
    American Mechanical recently installed a HALO air purifier to our new system, (also installed by American Mechanical), and we are very pleased with it. Air quality is of great importance to us, especially because of allergies we have. Since the HALO was installed, the quality of air is greatly improved. I would recommend the HALO purifier and American Mechanical to anyone interested in improving the quality of the air in their homes.

    - Judy M

  • Thank you for your dedication to your customer's well being.
    *** ***** went the extra distance and found a problem in our attic with a damaged furnace pipe that could have caused further problems. We called upon the same company to fix the issue at minimal cost. *** ***** was knowledgeable, personable, and courteous. Thank you for your dedication to your customer's well being.

    - Travis H

  • He was very knowledgeable about his work and the benefits of the work being done.
    **** came back to do some additional work after an install. He spoke very highly of his company and made us feel even more satisfied that we chose the right business for all the work done. He was very knowledgeable about his work and the benefits of the work being done. He is an asset to American Mechanical Inc. and a reason to use again.

    - Travis H

  • Very informative, friendly, and helpful!
    Robert was very informative, friendly, and helpful!

    - Guillermo F

  • You could tell he really takes pride in his work.
    **** * came out to our house to help with our A/C unit. He was very kind. You could tell he really takes pride in his work. He would explain what was wrong, even if it was his mistake. He was a pleasure to work with.

    - Christy B

  • I would and will recommend American Mechanical.
    Tony J. from American Mechanical was outstanding! He and his partner Dennis S. did everything right, from calling and arriving early to clean up and making sure I understand what was done, even to the point of programming the new digital thermostat. I would and will recommend American Mechanical and ask for Tony J. and Dennis S.

    - Michael B

  • They resolved my issues quickly and professionally.
    Even though I didn't have an emergency plumbing situation, American Mechanical, Inc. was able get a service technician ***** *** out here in a day. They resolved my issues quickly and professionally. Nobody likes plumbing problems but if they arise again, American Mechanical will surely get my repeat business. Thank you!

    - Stephen E

  • Robert did an excellent job!
    Robert did an excellent job I was well pleased with his knowledge.

    - Dennis F

  • The work was done on time with little interference.
    *** ****** did an excellent job installing receptacles in our food storage area with a backup power supply. The work was done on time with little interference with other programs going on at the church

    - Jesse H.

  • American Mechanical came to the rescue once again.
    American Mechanical replaced our downstairs HVAC system in August 2016. We were very satisfied with the work. Much to our dismay our upstairs HVAC system died in July 2017, but American Mechanical came to the rescue once again. **** ** was our initial technician, who also sold us our newest system. Every person with whom we have dealt is very knowledgeable, personable, professional and efficient.

    - Lynne L.

  • I called American Mechanical and they had a tech out to my place immediately
    My AC went down unexpectedly and the temperature and humidity were stifling. I called American Mechanical and they had a tech out to my place immediately. Scott Carter quickly diagnosed the problem and made necessary repairs. He was prompt, professional and competent....also just a nice guy! Over the years I have had many service calls from different companies and this one stands out as the BEST customer service

    - Todd G

  • I could tell he is very knowledgeable and he explained to me step by step what the problem.
    I recently had a service call with American Mechanical for my A.C. unit. The service tech, **** ** was very friendly and professional, and answered all my questions . I could tell he is very knowledgeable and he explained to me step by step what the problem was and how he was going to fix it. I was very impressed with this man and if I have another problem in the future I will ask for him personally.

    - Gary B

  • Very friendly and knowledgeable.
    Rich Peterson did a repair on our toilet. No leaks. Very friendly and knowledgeable.

    - Patricia R.

  • Good service, fair price, seems i have a new HVAC company!
    I manage several rental properties and my regular HVAC person couldn't come when i wanted. Called Rodger with American Mechanical, Scott showed up a couple hours later and took care of my problem. Good service, fair price, seems i have a new HVAC company!!!

    - Mark F

  • He is a true professional.
    I would like to thank ***** ****** for the repair of our Ac on this hot Sunday. He is a true professional

    - John S

  • Professional, and knowledgeable!!! He identified our issue right away!! Thanks for coming out.
    Professional, and knowledgeable!!! He identified our issue right away!! Thanks for coming out.

    - Kelly C.

    VA
  • Clark did an outstanding job today.
    Clark did an outstanding job today. Very informative.

    - Hope G

  • Top-notch guy with a lot of knowledge and skill!
    The technician provided quick, friendly, and efficient service! I had a lot of questions and concerns- he explained everything he did and was extremely knowledgeable! Very dependable and clearly expert in the electrical field. I highly recommend him for any of your electrical issues or problems. He will address all your concerns and has been extremely patient when explaining the work he has performed should you want the details. Top-notch guy with a lot of knowledge and skill! Thanks again!

    - Belle A.

    VA
  • Mark Mary was prompt, efficient, polite, and personable.
    Mark Mary was prompt, efficient, polite, and personable. He made sure I understood every step of his inspection process. He offered, but did not pressure me to purchase a continuing service plan and made it clear that he would be available to advise me if problems arose with my system even if I did not have a standing agreement. I was most impressed.

    - Jim B.

  • American Mechanical was very good and professional.
    American Mechanical was very good and professional.

    - Brian O.

  • Again his service was top notch and would request him again for any plumbing issues.
    Had a large water leak outside the house and Eric Vetra responded to the call. He was professional and would not quit till he found the problem. He repaired the leak and discussed future options with me for a whole home replumbing to eliminate the Quest piping. Again his service was top notch and would request him again for any plumbing issues. Thank You American!

    - Raymond W

  • The work was done on time!
    Tim Mahson did an excellent job installing receptacles in our food storage area with a backup power supply. The work was done on time with little interference with other programs going on at the church

    - Jesse H.

  • Highly recommend!
    Very professional an knowledgeable technician (Scott C.). Called ahead to verify I was still available, arrived on time. Great work ethic, knowledge and people skills. Highly recommend!

    - Marcin R

  • Excellent service.
    Excellent service both technical and customer service related.

    - Kevin R.

    VA
  • American Mechanical will surely get my repeat business.
    Even though I didn't have an emergency plumbing situation, American Mechanical, Inc. was able get a service technician (Rich P.) out here in a day. They resolved my issues quickly and professionally. Nobody likes plumbing problems but if they arise again, American Mechanical will surely get my repeat business.

    - Stephen E.

  • He was very kind and courteous and professional.
    Jon S. came out this evening with a sewer backup. He was very thorough trying to find out why it had occurred in order to hopefully prevent it from happening again. We purchased the house a few weeks ago. He found a 2nd sewer cleanout under our front schrubs other than the one in the back yard. This helped to alleviate our concern that the backup could be from underneath our home. He spent extra time with me this evening to go over common causes of sewer backups. He was very kind and courteous and professional.

    - Kevin S.

  • I would highly recommend American Mechanical to anyone in the area, and would insist on Eric V. for a plumbing call.
    OTHERS LEFT SCRATCHING THEIR HEADS? I could not be more pleased with my recent service from Eric V. with American Mechanical. Eric responded to a service request for a strange high pitched squeal we've been hearing from our toilet. We had already been through two other companies in the area, both whom left scratching their heads with no answers. Eric was like a bloodhound on the trail. He explored a few possibilities, identified the possible issue, then tracked it every step of the way. We are currently in a rental, so our knowledge of past issues at this residence is limited. He was able to not only pinpoint the issue but also other factors throughout the house at different valves that were contributing to the noise. Eric is without a doubt the most thorough, persistent and invested plumber I have ever seen. I would highly recommend American Mechanical to anyone in the area, and would insist on Eric V. for a plumbing call. From their scheduling call to their service specialists, American Mechanical delivers top notch customer service all around.

    - Amanda R.

  • They were competent, nice guys who did a fabulous job for me! I am very pleased with the outcome of their efforts.
    I recently had a service visit from the electricians Steve B. and John G. to complete electrical repairs on my home. They were competent, nice guys who did a fabulous job for me! I am very pleased with the outcome of their efforts. I also had a service visit from one of American Mechanical's plumbing technicians Robin W. and he equally did a fantastic job in fixing my commode which needed new tank bolts (which were no longer available) for my American Standard toilet. The technician was patient and was able to find compatible tank bolts to make the needed repair. All of these technicians were terrific and did a "beautiful" job for me. These are fine representatives of American Mechanical and I would highly recommend their services if you ever need an electrician or plumbing repair.

    - Ed W.

  • I would call American Mechanical again as long as Eric was my technician. That is my honest review.
    Eric V is a very honest hard working young man who knows what "customer service" really means. I really appreciated his honesty and his desire to do the job right. After the initial pressure washing of the sewer lines on 8/10/15, I was told by another technician (not Eric) that we would be fine after $495.00 charge. On 9/22/15 the other technician had to come back and pressure wash the pipes again because we were backing up again for another $495.00. So, now I was angry because we had only gone past the 30 day warranty by 12 days and we had to pay another $495.00. We also had to pay for a video scoping of the line and we were given a discount for that procedure (that cost $250.00) which I was told was a discounted rate from $325.00. Eric was the technician who came to do the video. He said the pipes were cast iron and looked to be in good shape and the last five feet before the city line had some roots in it that should be removed. That would require installing a two way clean-out for $450.00 and running a big snake to cut the roots. Eric did this job after much work at trying to remove a bush that was sitting over the pipe and discovering the water line ran directly above the sewer pipe. He was honest and hard working as I stated earlier. So, this job cost a total of $1,690.00 and probably would not have cost that much if Eric had been the first technician we saw. Eric did only what needed to be done and didn't try to "sell" a bigger job. I would call American Mechanical again as long as Eric was my technician. That is my honest review.

    - Scott C.

    Virginia Beach
  • The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!
    Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!

    - Melanie G. Virginia Beach

    Virginia Beach
  • Thank you for doing an excellent job at a very reasonable rate.
    Joel was on time, courteous, and listened to what I had to say prior to offering solutions. Had to leave my job to complete another but said he would return. He really did and in a timely fashion. This is my third service with American Mechanical, they are my plumbers for life. Thank you for doing an excellent job at a very reasonable rate.

    - Thomas

  • Rich P. is a life saver!
    Rich P. is a life saver! My upstairs bathroom sprung a leak and flooded the floor. My home warranty service couldn't get anyone out for 24 hours. We called American Mechanical and Rich P. was knocking on the door in roughly 30 minutes! Rich took one look and knew exactly what the issue was. Not only did he fix the problem, he also took extra time talking to a representative with the warranty company to help ensure I'm reimbursed. He did it all with a smile! He was very personable and professional. He really was the rainbow at the end of the storm. His calm demeanor, small talk and positive attitude really helped me let go of the stress and put a smile on my face. I can't say thank enough for his help. I'm definitely storing his business card in a safe spot...just in case!!!"

    - Sherelle O.

  • Thankfully, Jon did not give up and was able to resolve my problem just in time for a party that we are hosting tomorrow!
    American Mechanical, Incorporated plumbing technician Jon S. just left after spending 3 hours to resolve my non-functioning DELTA kitchen faucet issue. He thoroughly trouble-shot the problem, cleaned assumed culprit and even got on the phone with the DELTA representative to follow up on my communications earlier with them. With DELTA’s help, Jon bypassed the bad switch and got running water to my faucet! Joy! Joy! Thankfully, Jon did not give up and was able to resolve my problem just in time for a party that we are hosting tomorrow!

    - Sondra Mulkey

    Virginia Beach
  • Chuck was great with knowing exactly what was wrong and was a straight shooter in sharing information of what costs would be should we tackle another huge project.
    Chuck was great with knowing exactly what was wrong and was a straight shooter in sharing information of what costs would be should we tackle another huge project. We’ve had other plumbers out before working on the same issue and Chuck was the only one who actually FIXED the problem.

    - Gustavo O.

  • Chuck’s responsiveness, professionalism, and pleasant demeanor made up for my earlier frustration in communicating with the company.
    I am a Realtor representing the interests of an out of state client. I had been working with American Mechanical (AM) a few weeks to correct a home inspectors piping deficiency item related to a recent water heater installation done by AM. All parties had been very pleasant and professional on the phone but not as responsive in meeting requests. As time was running out before closing on the property, Chuck was sent to meet me at the home to work up an estimate to modify piping to clear the inspectors deficiency. Chuck listened to my review of the situation, he climbed into the attic to check the heater and proceeded to his truck returning with tools and materials and about 30 minutes later asked me to check the piping modification. He completed insulating the new pipes, helped me photograph the finished job and bid me a friendly farewell. Chuck’s responsiveness, professionalism, and pleasant demeanor made up for my earlier frustration in communicating with the company. Our mutual client’s needs were met and I would recommend the company and Chuck in particular for any future mechanical/plumbing needs. Jim Jones, Long & Foster Realtors

    - Jim J.

  • The advice, service and professionalism provided by this provider is without doubt the finest plumbing services we ever have experienced since building our home 43 years ago.
    The advice, service and professionalism provided by this provider is without doubt the finest plumbing services we ever have experienced since building our home 43 years ago. Eric V. is not only an exceptionally talented master plumber, but also demonstrated a concern for his customer, pride in his work, professionalism in the quality of his work and total customer satisfaction. Going forward we will use this provider exclusively for our plumbing needs and we will request Eric V. as our service provider.

    - Nick C.

  • I have nothing but great things to say about my experience today with American Mechanical.
    I have nothing but great things to say about my experience today with American Mechanical. From the initial phone call, to the service being completed, I’m very satisfied! They were INCREDIBLY prompt! I called the company around 10:30AM, and by 3:30PM, my new water heater is HERE and WORKING and all cleaned up! I can’t believe Chuck was able to get it all completed so quickly. Also, Chuck! He was so wonderful, helpful, friendly, and made me feel safe and comfortable during the whole visit. He was upfront and honest and I feel very fortunate he was here helping us today. We will definitely be using American Mechanical for our future needs. Thank you for being a trustworthy company when there are so many scam artists out there!

    - Ali Snyder

    Virginia Beach
  • He is an asset to American Mechanical!
    Eric V. went above and beyond the call of duty to ensure my cleanout was cleared; he had to go get another piece of equipment to properly do the job and advised that he would be back as soon as possible and that he wanted to make sure that the problem was taken care of. He also cleaned up the area he was working in to ensure that my property was left in a clean condition. I was definitely pleased with his work and expertise and experience in getting the job done. He is an asset to American Mechanical!

    - W.F.

  • I would highly recommend Eric to anyone who has this problem.
    My water meter burst and it was pouring water all over the street yesterday at some point. I was not sure how long it was spewing water into the street but all I could see was a large water bill and a large repair bill. Eric V. was the plumber who was sent from American Mechanical to help solve my problem. He was so professional and knowledgeable and quickly went to work after explaining some of the details of what he was going to do and also the cost. I was so very grateful that he was pleasant and had a good personality and it put me at ease to some degree. I would highly recommend Eric to anyone who has this problem.

    - Janet M.

  • I will ask for Rich P. for all of our future plumbing needs. Thank you, Rich for a job extremely well done!
    Rich P. greeted me with cheerful enthusiasm, immediately ready and willing to tackle the job at hand. He got straight to work, removing the old and corroded piping and flush valve. He immediately notified me when he discovered a previously undiscovered crimp in the copper line within the wet wall. Undeterred by this setback, he drove to two plumbing supply companies to find the needed replacement parts and expertly installed them along with the new flush valve. He also went the extra mile and beautifully patched the access hole in the cinder block wall and cleaned up his work area so thoroughly that no one could tell he had even been there! Rich P. is a supercharged top performer in every respect. He is a master at his trade and demonstrates the very best in providing superior customer service. I will ask for Rich P. for all of our future plumbing needs. Thank you, Rich for a job extremely well done!

    - Tom Beltz

    Chesapeake
  • Had plumbing service completed at my house very soon after calling American Mechanical.
    Had plumbing service completed at my house very soon after calling American Mechanical. The plumber who came out was very nice and explained what he was doing and I would welcome Chuck B. to come out to my house anytime I have a plumbing problem.

    - Linda S.

    Virginia Beach
  • Chuck from American Mechanical was a huge help today.
    Chuck from American Mechanical was a huge help today. Our sewer tends to back up due to a large tree in front of our house, and he made several great suggestions for what we can do in the future to fix this, so we don’t have to ask him to come out on the weekend when it actually starts backing up into the house. I highly recommend AMI for plumbing work and Chuck is fantastic!

    - Laura O.

    Yelp Review
  • They maintained their professional attitude and after almost 10 hours, finished the project with 100% complete success!
    Floyd B. and Mike R. installed a complete a/c and heating system at my home yesterday (9/7/16). It was labor intensive, and even with the heat of the day getting hotter by the hour, they maintained their professional attitude and after almost 10 hours, finished the project with 100% complete success! Today, the system is running great, very very quiet, and even though it is 92 outside, it is a very comfortable 73 inside. Well done men!!"

    - David Y.

  • We have used American Mechanical for most of our service calls. Great company with great employees.
    We have used American Mechanical for most of our service calls. Great company with great employees. This past service call, Sean S. was our service technician. From the second he walked through the door he was professional and pleasant. I have two children that can be a handful but he talked to them and became a member of our family instantly. He helped fix our problem and helped educate us on our AC unit. Thanks Sean. You “served an ACE” in our family. If I ever need help with our HVAC again I (and my mom) will ask for you again. Thanks.

    - Lindsey D.

  • A polite office staff did a follow up call & I was extremely happy with American Mechanical.
    My ac unit was cooling but wouldn’t cycle on & off correctly. I called American Mechanical & John Conaway arrived the next day. He checked the system and quickly realized it was the thermostat. One hour later my ac was working perfectly. I felt as if I were treated honestly because Mr. Conaway only did what was necessary & I was happy with only a thermostat. A polite office staff did a follow up call & I was extremely happy with American Mechanical.

    - John M.

  • Every person that has come to my home from American Mechanical has been great and fixed the problem without lot of drama. I wouldn't use any other company.
    I have used American Mechanical for several years needing their HVAC and plumbing services. I have never been disappointed. Beginning with the folks that answer my call and routing it to the correct people, they have always been pleasant, professional and answered all my questions and directed me to the right person for help. Every problem that I have had with my HVAC (including replacement) has been handled in a timely manner, at a fair price and by people who actually know what they are doing. My latest problem was with my thermostat. It was a technical/computer issue and I needed someone with technical experience. John Conaway was the tech that came to my home. He was very pleasant, knew exactly what to do, explained to me how to prevent the problem in the future and promptly took care of the problem. Every person that has come to my home from American Mechanical has been great and fixed the problem without lot of drama. I wouldn't use any other company. Thank you.

    - Rick L.

  • Because of his professionalism and commitment to quality work, I asked about buying a service contract.
    On Sunday, August 2, my AC stopped working around noon. I looked on the Internet for AC emergency services for Suffolk, and the companies who pay to have their organizations listed first, didn't have time for me. I continued my serach and found American Mechnical and their response was "Yes, we can come today." James Canadyan was the consumate professional. He identified the problem quickly and made a swift repair. James is friendly and knowledgeable and I very much appreciated him taking part of his Sunday to fix my AC. Because of his professionalism and committment to quality work, I asked about buying a service contract. Thanks again James.

    - Marie F.

    Suffolk
  • The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!
    Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!

    - Melanie G.

    Virginia Beach
  • I owe so many thanks to the American Mechanical teams, especially the HVAC team members!
    I owe so many thanks to the American Mechanical teams, especially the HVAC team members like John S., Bobby M., Joe, Joel, Don L. and Tom R. My story started the first part of July with a leaking, falling in ceiling. Finally diagnosed as HVAC condensation, the team took the time and effort to get a solution to save my home. I made so many help calls to them and they still were so nice and sympathetic to my concerns. Calls were returned, technicians came out promptly. They were fair with the pricing and went above the job required. The only regret is that I wish I had known that the previous HVAC company I They were fair with the pricing and went above the job required. The only regret is that I wish I had known that the previous HVAC company I had had put the wrong size unit for my size home before we just repaired present ones, could have spent the money on new systems. But my portable dehumidifier is working the job for now. THANKS AMERICAN MECHANICAL FOR PUTTING UP WITH US.

    - Sharon B.

    Virginia Beach
  • You can rest assured American Mechanical will be the service of choice for our family. All the BEST."
    Mr. John Cornett (American Mechanical), It's important to me that I take a few minutes from my busy schedule and provide feedback with services recently received by your company. Last Friday, we had the Peak Performance maintenance checkup with our HVAC unit performed by service technician James. I requested James because I was impressed with his service provided six months earlier. His service continues to positively impress me. Specifically, his customer interaction and professional demeanor with how he goes about providing service. His positive mannerisms and how he relates to the customer is priceless ... simply put, very impressive! I've never seen the passion exerted from anyone before in doing a service call to my house. From providing the service checkup, answering our questions and making my wife and I feel comfortable with services rendered, he is "spot on." It's evident James truly enjoys his work and we are happy to have him as our serving HVAC technician. Rest assured, he is representing American Mechanical to the quality level of workmanship and service I truly admire. I'm active duty Navy having served almost 33 years working Supply Logistics. Having moved up the ranks from enlisted to officer I consider myself an expert with "customer service". With 100% confidence, I consider James a professional "plug and play" subject matter expert, he is that good. I'm also impressed with your call center, the ladies who answer the phone. Both Noel and Nicole are always very helpful, courteous, and pleasant to speak with. I've also called your afterhours service and that works well too. Your company has a "Solid front and Back end" service which I commend you on. Many companies don't realize how important this is and in large part serves as the nerve center of basic service necessary which can make or break a business in a heartbeat. Good employees and consistent customer service are not easy to find and you Mr. Cornett provide both. My wife and I returned to Va Beach from Singapore last Oct and have used your company previously for both plumbing and HVAC. Thank you for such a warm and continuous customer service experience. With professionals like James, Noel and Nicole on your staff you can rest assured American Mechanical will be the service of choice for our family. All the BEST."

    - Roscoe P.

    Virginia Beach
  • Good product, great price, great service and great people... Thank you!
    I will tell you, Joe D. was on time, professional, friendly, and thorough. He is the typical American Mechanical technician I have come to know and like. It would be odd for me to experience anything but this from all the technicians that have come to my home to either service our stand-by generator or now, this new heat-pump for my woodworking shop. I told Joe the reason I selected American Mechanical for both the generator and the heat-pump was the price. Almost $2,000 cheaper on the Guardian generator and $3,200 cheaper on the heat pump. The service on the generator and my experience with the technicians and office staff is why I called for an estimate on the heat-pump and then decided to go with American Mechanical. Good product, great price, great service and great people... Thank you!

    - Mel W.

    Virginia Beach
  • The tech was on time, personable and knowledgeable.
    The tech was on time, personable and knowledgeable. He asked questions about the HVAC system, as needed, asked about any other possible service needs and let me know if there were any other issues I needed to be aware of (there were during the visit). I have maintained my HVAC service contract with American Mechanical for the past three years and have always been satisfied with the service they have provided.

    - M. Girtz

  • American Mechanical is a honest company. Thank you again!
    My HVAC heater went out and a competitor quoted me a price over $400.00 (and that was with a 15% coupon). All he did was remove a panel, and looked at it for a couple of minutes. The technician just knew the problem without using any tools or even trying to clean or tune anything. I knew I needed a 2nd opinion. I called American Mechanical and Luke J. showed up shortly after and was impressive and honest. He cleaned a few parts, tuned a few parts, and even explained what he was doing so I could understand. Total charges to fix my HVAC: the $85 dollar service fee. So, I saved $315 because American Mechanical is a honest company. Thank you again -Luke J.

    - Luke J.

    Virginia Beach
  • I was highly impressed!
    John C. (HVAC tech) came to my home to install the SCHLAGE keyless lock and automate the previously installed TRANE Z-Wave thermostats, both of which he activated through the NEXIA Home Intelligence System and patiently explained and showed me how to operate. He was punctual, professional, congenial, knowledgeable and demonstrated exceptional initiative in dealing with items with which he was unfamiliar and not typically in the HVAC arena. I was highly impressed!

    - Yvonne du B.

  • The peace of mind that we have knowing that if we have issues with our unit, your company is just a call away. We thank you very much.
    I for one am glad I found this company. They came in and gave us a great assessment on our old AC unit and went into detail what they thought would be needed based on their research and documented research studies. Needless to say after hearing what they could offer my wife and I jumped in with both feet. When it was time to remove our old unit and install our new unit this company’s team were the ultimate professionals. Never did they come into our home unless they had covers on their shoes or until they announced they were coming in. They explained everything to us as they went along and then gave us great training on how to operate and maintain our new system. As part of our installation we received a great maintenance package. We have had our new unit serviced several times now and have had nothing but great service. John Conaway was one of the technicians on the installation and two of our service calls and is the ultimate professional. Walks us through everything that he is doing and then takes the time to explain the final report to us. The last service call we have been having an issue with the new intake duct making noise. John explained to us how they resolve this issue, by bending the vent louvers. Also stated that if this did not work to our satisfaction that the company would install a different model cover to prevent the noise. Checked out our hot water heater and we told him that we had it replaced by American Mechanical, based on his recommendation the last time he completed our AC service call. Your technicians are always on time and ensure that there is no mess left when they leave. I have and will continue to recommend your company to others. In closing, I explained to John when he asked how we were enjoying the new system, my response was “our electric bill has gone from a Dominion Power budget bill of $250.00 per month to $130.00 a month with a credit still on our account from last year.” The peace of mind that we have knowing that if we have issues with our unit, your company is just a call away. We thank you very much.

    - Roger K.

  • What I truly love about this company is when they advertise that they have 24/7 emergency service they mean it. Thank you...
    When my wife and I came home last week from a Community Advocacy Committee meeting we found that our AC unit was not working. I went to the thermostat to find that it was showing a blank screen. I immediately pulled out my American Mechanical folder and called for service. This was at 9:00PM and I really wasn’t sure if anyone would answer the phone. It was answered on the first ring. After talking to the dispatcher I received a call from Joe D. in less than ten minutes. He told me he had a few calls before me and that it would be between 11:00PM and 2:00AM before he could get to me. He showed up around 10:45PM. The great thing was that Joe was familiar with our system as he had serviced it many times since we had it installed by this company. He took one look at the thermostat and knew that it was the safety switch on my drain pan. I had totally forgot that this was an added feature with my new TRANE AC unit. Joe was in and out in less than 20 minutes. As always he was professional and truly concerned about our system. What I truly love about this company is when they advertise that they have 24/7 emergency service they mean it. Thank you...

    - Roger K.

  • I want to send out a HUGE thank you!!! To American Mechanical for throwing on their capes and rescuing my family from the heat! I will use American Mechanical for any of my future needs!! Thank you
    Mike, Najee, Tyrone and Dewitt were truly a dream team! They took their time while installing the system to make sure everything was done correctly and that no small details were left out. They had to cut into the drywall, which would make any homeowner nervous, but they covered everything to make sure no dust or debris got onto my personal belongings. They made sure to stand by to explain how to use the new thermostat and make sure I was 110% satisfied with the work. I want to send out a HUGE thank you!!! To American Mechanical for throwing on their capes and rescuing my family from the heat! I will use American Mechanical for any of my future needs!! Thank you

    - Cesar O.

    Virginia Beach
  • I have used American Mechanical for 8 years now and I have to say Robert was one of the best techs I’ve had over the years.
    It was time for my fall check-up on my HVAC unit and Robert S. was the tech that came to do the inspection. I have used American Mechanical for 8 years now and I have to say Robert was one of the best techs I’ve had over the years. He was very courteous, professional and took his time to explain what he was doing and to answer all my questions. Great job Robert!

    - Diane W.

  • Anyone in need of service, call American Mechanical and ask for Robert S.
    We were having problems with the heat. Robert S came out and discovered that the circuit board and wire hanger needed to be replaced. He immediately ordered the parts needed and returned to complete the repairs. I was so impressed with his professionalism and timely response. He described the problem in detail and informed me on exactly what the job entailed and how long it would take to repair. Anyone in need of service, call American Mechanical and ask for Robert S.

    - Joanne F.

  • John C. arrived and introduced himself then went right to work.
    John C. arrived and introduced himself then went right to work. He explained his work as he went about doing it. John explained about the duct cleaning and the ultra violet sanitizer/zinc system which we will consider installing next Spring when we remodel the house. Overall it was a very professional and enjoyable experience. John C. is an asset to the company.

    - Bill A.

  • Sean Samuels of American Mechanical was very professional, knowledgeable and friendly.
    Sean Samuels of American Mechanical was very professional, knowledgeable and friendly. He fixed our HVAC thermostat and I would highly recommend him for any future AM service. We would definitely request him again. He was out to our house to fix the issue within a hour of the phone call on Sunday morning. Thank you Sean.

    - Stephanie

  • Took the time needed to figure it out and fix it RIGHT!!! They sent a text with a photo. I’ll probably get them to replace my water heater.
    Nate W. was awesome. I am super pleased with his work. Our heater was out of whack. 1. He thought the problem was the flame sensor. He replaced it and the problem was still there. He had to go to the store to get the needed part and come back the next day. He did NOT charge us for the new part that didn’t work. He put the original part back. He did NOT charge because he had to come back the next day. 2. The problem was the limiter switch. He replaced that and the problem cleared up. 3. He also found the damper rod was NOT set right and adjusted it. Things are working the way they are supposed to. Very happy. Hourly rate was the same as everyone else. Took the time needed to figure it out and fix it RIGHT!!! They sent a text with a photo. I’ll probably get them to replace my water heater.

    - Shawn B.

  • Definitely will recommend this company to others who need quick 24 anytime service.
    Called on Sunday and Scott came out and checked out our Trane HVAC unit. Very helpful and professional. Definitely will recommend this company to others who need quick 24 anytime service.

    - Susan S.

  • Sean was extremely friendly and helpful.
    Sean was extremely friendly and helpful. He was quick and thorough during his visit and went out of his way to explain the various –parts that needed replacing and how our HVAC system works so I would have a better understanding of what was happening with our system.

    - Meredith B.

    Virginia Beach
  • Very professional people and have always done a great job for me.
    Very professional people and have always done a great job for me. Had them install a whole new TRANE system in my home and couldn’t be happier with their work, equipment and speed of install. And, best of all my lower electric bill. Thanks a million to you guys…"

    - Andy G.

  • American Mechanical should be very proud of these gentlemen for their expertise and dedication to customer satisfaction.
    Had my maintenance check-up today (12/14/2016) on my electrical system, HVAC system, and plumbing system. The three (3) service technicians/representatives displayed outstanding professionalism, courtesy, and informative information in each of their respective fields. American Mechanical should be very proud of these gentlemen for their expertise and dedication to customer satisfaction.

    - David Y.

  • Ed S. at American Mechanical is one of the best professionals I have ever encountered.
    Wow! Ed S. at American Mechanical is one of the best professionals I have ever encountered. Ed is very patient, kind, and answers all questions – even from a worry wart like myself who may ask them multiple times. I had a new tankless hot water heater installed and was stressed when a few steps were needed to complete the project. Ed was always available to answer questions and he clearly has a ton of knowledge about plumbing and natural gas services. Thank you Ed at American Mechanical for providing quality service and doing the job right. Special shout out to Angela in the dispatch office for being so kind and understanding when I called – especially during these trying times kindness goes a long, long way.

    - Heather F.

    Virginia Beach, VA
  • They are honest and dependable. Five stars all the way!
    I purchased a home and closed last week and was super distraught to find out I had some major plumbing issues not even 48 hours after moving into my new home. Some we were not aware of and some that the seller was supposed to have fixed- but didn’t. It was a good amount of work. Starting from the first call to the office the representatives and dispatchers were very kind and responsive. Then, these guys came out to my home and did a thorough check up and diagnosis of my problems and gave me options to choose from to fix the problems. They took the time to answer all of my questions and eased my anxiety over the entire situation. They did a fantastic job doing the repairs and installations. After the initial job was completed the next day we were having an appliance delivered and I came to find yet another issue in a different area of my home which prevented the washing machine from being installed. I called American Mechanical back again and they sent a plumber out right away! Again I was given options and again I felt secure in knowing when they come out to do the work it will be done just as well as they did the couple of days before! I was so impressed with the service I received that I purchased their maintenance package. Highly recommend this company! Excellent service from the first call. Courteous repairs from specialists who are master experts in their field and no run around. They are honest and dependable. Five stars all the way!

    - J. Ewan

    Virginia Beach, VA
  • He was not only courteous, and professional, but was genuinely sympathetic to my plight
    In a late day emergency plumbing situation, Ed came out and did a top-notch job, going above and beyond. Even when it looked like he might not be able to fix the water leak in my condo, after the property manager informed him that the only water cut off was for the whole complex, there were none for the individual units. Ed took it upon himself to search around the crawl space under the building until he located the individual cut offs he knew there had to be. He was not only courteous, and professional, but was genuinely sympathetic to my plight and did everything he could to remedy the situation. I would gladly have him come out again for any future plumbing needs.

    - Alan M.

    Virginia Beach, VA
  • Thanks again for everything and continue the great work.
    Rich and Dylan did an amazing job with our plumbing issue. Professional, spot on technicians. These two gentlemen had our yard dug up, old sewage system out, new system in place with two new clean outs, sealed, tested and covered back up amazingly fast. Not only did they fix our major problems, Rich gave us some sound advice, fixed out outside faucet, and was the most professional plumber I have ever met. We couldn’t have asked for a better duo and if we ever run into a plumbing issue again American Mechanical will be the first people I call requesting Rich and Dylan for our work. Thanks again for everything and continue the great work.

    - Mike P.

  • From the first meeting with Mike I was impressed with American Mechanical.
    From the first meeting with Mike I was impressed with American Mechanical. He had a friendly, straightforward approach that made my decision easy. Jennifer was great working with my crazy schedule to insure that the installation of my new system was done in the quickest time possible and let me know of any delays in a timely manner. David and his crew worked efficiently and quickly to install the new unit. Everyone was friendly, courteous, and professional. As the face of the company they made me very comfortable using American Mechanical again for future work on my home. I would definitely recommend them to anyone who asks and feel that I got great service, work and value for my money. Everyone was exceptional.

    - Anneliese R.

  • John is a credit to your company. Thanks for all your assistance!
    John is very knowledgeable and took the time to answer all of my questions. He was here to just do maintenance on the system but I was having a problem with the unit in the garage leaking air. He fixed that in no time. He knew just what the problem was. I also was having issues with the thermostat and he corrected that. John is a credit to your company. Thanks for all your assistance!

    - Mike M.