Customer Reviews

Don't Just Take Our Word for It
  • We continue to expect top quality work from American Mechanical and get it every time!

    Avi M. came today to do diagnostic work on our whole house generator. He found the problem immediately and fortunately for us, had the control panel replacement part on his truck. He had everything checked over and up and running in no time. Ahhmaazing! Avi is a true skilled professional and knows his job completely. He explained everything in terms we could understand. We continue to expect top quality work from American Mechanical and get it every time!

    - Frank and Linda C.

    Virginia Beach, VA
  • Preston is the kind of Plumber you pray shows up at your door!
    Preston L. is very professional, extremely knowledgeable, and fast! He had the water flowing in no time. He even put our toilet back!! He is the kind of Plumber you pray shows up at your door. He taught us about backflow and even tied our issue into a personal experience so it kind of felt like we knew him and when someone makes you feel like that, it becomes very easy to trust them in your home… and for this experience, we are so grateful.

    - Delores C.

    Virginia Beach VA, VA
  • Outstanding Customer Service!

    Outstanding Customer Service! I have a regular scheduled AC/Heater maintenance plan with this company now, and the schedulers keep me informed of upcoming visits in plenty of time for me to plan. Drew J. worked tirelessly to find the problem that caused my unit to stop working. After fifteen days of dealing with my home warranty company who sent a representative that did not correctly identify the problem, I am happy that I called American Mechanical. I am totally satisfied with the work that was done, and I highly recommend American Mechanical for all your HVAC and plumbing problems. I feel comfortable knowing these Service Professionals are keeping me cool!

    - Edward E.

    Virginia Beach VA
  • What I like most about American Mechanical (other than the integrity of the company) is a service call is always like having a friend over.

    Orville P. was prompt, cordial and very personable. He was pleasant and professional as he assessed the issue and explained everything to me. What I like most about American Mechanical (other than the integrity of the company) is a service call is always like having a friend over. Many thanks to Orville for a job well done!

    - Rachel L.

    Suffolk VA
  • Couldn’t have found a better company to work with

    Couldn’t have found a better company to work with. The employees have been a blessing in disguise! We had a disaster to work with and they proceeded to do the grueling work with ease. Rich P. and his crew have been amazing and knowledgeable through the whole process. I would not hesitate to use them in the future. They have been efficient, thoughtful and tidy through this whole process and have gone above and beyond. Amazing work!

    - Megan D.

    Virginia Beach VA
  • I am truly happy I made the call for them to service my generator.

    The technician was very courteous and answered all my questions. I was happy that they made it possible to see me at my time not theirs. The technician made sure I understood what he was doing and the benefits of having a membership. It is so hard nowadays to find people with good work ethics and customer service especially when you are a senior. I would highly recommend them to my friends and coworkers. I am truly happy I made the call for them to service my generator.

    - Bertha F.

    Virginia Beach VA
  • Thank you Jennifer and Rodney

    I discovered a freezer in my home wasn’t installed correctly and was concerned about possible electrical issues (or worse, even a fire). I called American and was put on the schedule sooner than I had expected. Rodney was the service tech who came out, and was very courteous and professional. He did an excellent job of correcting the problem and left the work area very neat and clean. Jennifer worked very hard to get someone here as soon as possible, while being very helpful and patient. Thank you both for taking care of my problem, and I will be calling on you for additional things I’d like done in my home (I gave Rodney quite a list!). It’s very difficult to find good service technicians today, much less get them to show up for the appointment. Thank you Jennifer and Rodney. Because of you both, I’m going to be an “American Woman.”

    - V. Gibbs

    Norfolk, VA
  • You’ve always been there when I had a difficult situation. I can’t thank you enough.

    I wanted to express my sincere thanks to American Mechanical for all the help and assistance you have provided for me for at least the past year. You’ve always been there when I had a difficult situation. I can’t thank you enough. The advice I got from Tim H. has been super! You get five stars from me for all categories!

    - S. Hollis

    Virginia Beach, VA
  • Amazing Work Ethic and a Great Attitude!
    John, Noah and Jake installed our 22K generator. I couldn't be more pleased with the work the team did. I spent some time chatting with the guys asking questions about the generator and the installation. It was apparent from the start these guys are switched on. The team was knowledgeable, efficient, precise and friendly. The team got to work installing the generator in 90 degree heat and only took a short break for lunch to ensure the work was completed in one day. When they finished, they cleaned up as if no one had been there. Amazing work ethic and a great attitude! Thanks John and team for all your hard work!

    - Todd K.

    Williamsburg, VA
  • Loyal customer now never used them before. But I will definitely use them in the future!

    Rodney was the service technician that came to our house for electrical repairs we needed. He was extremely professional… he discussed what was wrong she showed us what was wrong with our wiring from the electrical service line to the meter and to our service breaker box. He was efficient very focused on time and did an excellent professional job! My new service was in and back ready to go in one day. We had no water as we're on a well and had no air conditioning. I would recommend this company anytime. Rodney did a great job! American Mechanical also arranged the city inspection and for Dominion Power to come out to finalize the service repairs. I would use this company over and over again for any of my electrical issues. If they're that good at electrical repair I will use them for the other services that they offer. Loyal customer now never used them before. But I will definitely use them in the future!

    - David S.

  • I will never use anyone else now!
    I will never use anyone else now! Honest people (which is the most important aspect) with real solutions. No b. s. …they shoot straight. If I could give 100 stars, I would. Our air handler was installed in a very poor location that other company technicians said could not be worked on. Dennis found a way to fix our issue! He did advise we get a Comfort Specialist to come out and see other options for the placement of the air handler. Tim, the Comfort Specialist came out today (which was free) to take a look. And instead of trying to sell me something that would cost 20K (which we can’t afford), he was honest and instead he advised me on what we can do to optimize our current setup. Disappointing news with the replacement cost but he did not pull a punch and was straight up helpful. Myself, being in sales, I truly appreciate their professionalism, honesty and straight up helpfulness. Very impressed!

    - M. Byers

    Virginia Beach, VA
  • I have never met a more kind contractor in my life!

    We had Jason G. come to our new home in Virginia Beach to look into some electrical issues we were experiencing and as new homeowners we were very frazzled. But our stress melted away as he properly diagnosed our issue and took the time to teach us more about the electrical wiring in our home. I have never met a more kind contractor in my life. Jason even helped us prime our pool pump which we had no idea we needed to do after he restored the power to it. This involved him taking heavy buckets of water over and over again, and he didn’t quit until we had our pool up and running again. Here is a guy who knows his stuff and provides amazing service!

    - Paul B.

    Categories: Electrical Virginia Beach, VA
  • Provided expert opinions on several other issues.

    The team of Rich and Zach were very courteous and knowledgeable, answered all related questions and concerns. Provided expert opinions on several other issues. Rich was very thorough and exhibited expertise in multiple areas, they were careful in the house and protected everything they came into contact with. Both of them were exceptionally polite and engaging. We have used American Mechanical for a back-up generator, pool heater, electrical and gas work and plumbing issues (replacing two hot water heaters). Very confident in the work product they provide and the care they exhibit in doing the job. Will definitely use Rich and Zach for future plumbing needs!

    - Doug T.

    Categories: Generators Virginia Beach, VA
  • WOW! What an incredible experience!

    WOW! What an incredible experience! We had been having trouble with our air conditioning for a while (at least once a year for the past couple of years something would go wrong) so we decided to contact someone different. After finding one issue after another the best decision was to get a new unit. They rolled the prices we already paid to repair the first round of issues into the new unit! They also gave us two window units to use over the holiday weekend so we could be comfortable (the dogs and kids were thankful for that as well)! They even installed the NEST thermostat for us and update multiple outdated things for us as well!! Thank you to everyone who came out and helped us!!

    - Amy P.

    Categories: HVAC Chesapeake, VA
  • Very professional, polite, neat, clean, and very sharp!

    Jason G. called me and said he was on the way to give me an estimate for some electrical work I wanted done. He arrived and introduced himself. I explained to him what I wanted. He was very professional, polite, neat, clean, and very sharp. He was incredibly detailed and thorough in explaining the work to be performed. He answered every question I asked with incredible knowledge. He made suggestions on what I should do to make the installation very safe for my intended use. Jason G. is an asset and important part of this company. Excellent service again!!! I will always use AAmerican Mechanical to service my needs when needed. Ten star employee and company!

    - Lawrence C.

    Chesapeake, VA
  • We’ve been pleased with Ed and American Mechanical and we highly recommend them!

    Ed S. did a very thorough plumbing inspection. He is very professional, knowledgeable, friendly and honest. He gave us a number of options for getting different projects done so we could decide what best suited us. About a year ago, Ed came to do an estimate for us for a new water heater and we ended up having American Mechanical do the job. We’ve been pleased with Ed and American Mechanical and we highly recommend them!

    - Gene K.

    Categories: Plumbing Virginia Beach, VA
  • They were very professional and took time to explain the new system and how it operated.

    I met with Brian N. about a generator and a new heating and air conditioning system. He was very knowledgeable and paid great attention to detail. Brian even contacted the city about codes before recommending the generator. He provided any additional information requested in a timely manner. Bobby M. was the lead installer of the new heating and air conditioning system. Bobby and his helper were on time and went right to work. They completed their work in the time he expected. They were very professional and took time to explain the new system and how it operated. They even cleaned up any mess on the floor (which was very little because they put covers down on the floor)! I was very impressed with their work ethic. Now I am waiting on the HOA to approve my generator installation. I don’t know if Bobby does that, but I am sure whoever comes will be very professional and work equally as hard.

    - Nancy D

    Categories: Generators Newport News, VA
  • Big shout out to American Mechanical!

    Big shout out to American Mechanical! Courtney, who was the lead installer on my HVAC project had to be one of the most professional people I’ve ever had to deal with along with his crew. They made this project go very smoothly and I could not have asked for a better process. I would highly recommend this company to everyone out there. If you are in need of mechanical repairs, American Mechanical is the way to go!

    - James O.

    Virginia Beach, VA
  • American Mechanical is the best!

    American Mechanical is the best! Preston, the plumber just did a great job installing a new exterior faucet and attachments to it, and an access panel on the inside room wall in a short time. He explained everything simply and well, was as competent as can be, and ever so easy to work with. I’ve always been pleased with American Mechanical and their technicians!

    - June C.

    Virginia Beach, VA
  • Outstanding Generator Installation!
    American Mechanical did an outstanding job installing a stand by generator for me. The Generator Department navigated me through the generator process that can seem complex and a little bit overwhelming at times for a newbie. However American Mechanical made it seem easy and effortless on my part. The city inspectors stated American Mechanical’s quality of work is one of the best in all of Hampton Roads! Everyone I interacted with from customer service to sales to scheduling to installation (electrical and gas) to the technicians were friendly, knowledgeable and made me feel like a valued customer. Overall, from start-to-end with the generator install process from the ordering to the inspection was an A+ effort!

    - Steve R.

    Chesapeake, VA