Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our Web site, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Policy, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “Jon S. came out this evening with a sewer backup. He was very thorough trying to find out why it had occurred in order to hopefully prevent it from happening again. We purchased the house a few weeks ago. He found a 2nd sewer cleanout under our front schrubs other than the one in the back yard. This helped to alleviate our concern that the backup could be from underneath our home. He spent extra time with me this evening to go over common causes of sewer backups. He was very kind and courteous and professional.” - Kevin S.
  • “OTHERS LEFT SCRATCHING THEIR HEADS? I could not be more pleased with my recent service from Eric V. with American Mechanical. Eric responded to a service request for a strange high pitched squeal we've been hearing from our toilet. We had already been through two other companies in the area, both whom left scratching their heads with no answers. Eric was like a bloodhound on the trail. He explored a few possibilities, identified the possible issue, then tracked it every step of the way. We are currently in a rental, so our knowledge of past issues at this residence is limited. He was able to not only pinpoint the issue but also other factors throughout the house at different valves that were contributing to the noise. Eric is without a doubt the most thorough, persistent and invested plumber I have ever seen. I would highly recommend American Mechanical to anyone in the area, and would insist on Eric V. for a plumbing call. From their scheduling call to their service specialists, American Mechanical delivers top notch customer service all around.” - Amanda R.
  • “I recently had a service visit from the electricians Steve B. and John G. to complete electrical repairs on my home. They were competent, nice guys who did a fabulous job for me! I am very pleased with the outcome of their efforts. I also had a service visit from one of American Mechanical's plumbing technicians Robin W. and he equally did a fantastic job in fixing my commode which needed new tank bolts (which were no longer available) for my American Standard toilet. The technician was patient and was able to find compatible tank bolts to make the needed repair. All of these technicians were terrific and did a "beautiful" job for me. These are fine representatives of American Mechanical and I would highly recommend their services if you ever need an electrician or plumbing repair.” - Ed W.
  • “Eric V is a very honest hard working young man who knows what "customer service" really means. I really appreciated his honesty and his desire to do the job right. After the initial pressure washing of the sewer lines on 8/10/15, I was told by another technician (not Eric) that we would be fine after $495.00 charge. On 9/22/15 the other technician had to come back and pressure wash the pipes again because we were backing up again for another $495.00. So, now I was angry because we had only gone past the 30 day warranty by 12 days and we had to pay another $495.00. We also had to pay for a video scoping of the line and we were given a discount for that procedure (that cost $250.00) which I was told was a discounted rate from $325.00. Eric was the technician who came to do the video. He said the pipes were cast iron and looked to be in good shape and the last five feet before the city line had some roots in it that should be removed. That would require installing a two way clean-out for $450.00 and running a big snake to cut the roots. Eric did this job after much work at trying to remove a bush that was sitting over the pipe and discovering the water line ran directly above the sewer pipe. He was honest and hard working as I stated earlier. So, this job cost a total of $1,690.00 and probably would not have cost that much if Eric had been the first technician we saw. Eric did only what needed to be done and didn't try to "sell" a bigger job. I would call American Mechanical again as long as Eric was my technician. That is my honest review.” - Scott C.
  • “Joe went out of his way to come to my home on Christmas Eve. Par for the course for American Mechanical. He was prompt, professional and a pleasure to deal with. I will never use any other company! I love this company! Every interaction I have had with them has been nothing short of amazing. The staff…from owner to receptionist…has always been kind and courteous. I will never go elsewhere!” - Melanie G. Virginia Beach
  • “Joel was on time, courteous, and listened to what I had to say prior to offering solutions. Had to leave my job to complete another but said he would return. He really did and in a timely fashion. This is my third service with American Mechanical, they are my plumbers for life. Thank you for doing an excellent job at a very reasonable rate.” - Thomas
  • “Rich P. is a life saver! My upstairs bathroom sprung a leak and flooded the floor. My home warranty service couldn't get anyone out for 24 hours. We called American Mechanical and Rich P. was knocking on the door in roughly 30 minutes! Rich took one look and knew exactly what the issue was. Not only did he fix the problem, he also took extra time talking to a representative with the warranty company to help ensure I'm reimbursed. He did it all with a smile! He was very personable and professional. He really was the rainbow at the end of the storm. His calm demeanor, small talk and positive attitude really helped me let go of the stress and put a smile on my face. I can't say thank enough for his help. I'm definitely storing his business card in a safe spot...just in case!!!"” - Sherelle O.
  • “American Mechanical, Incorporated plumbing technician Jon S. just left after spending 3 hours to resolve my non-functioning DELTA kitchen faucet issue. He thoroughly trouble-shot the problem, cleaned assumed culprit and even got on the phone with the DELTA representative to follow up on my communications earlier with them. With DELTA’s help, Jon bypassed the bad switch and got running water to my faucet! Joy! Joy! Thankfully, Jon did not give up and was able to resolve my problem just in time for a party that we are hosting tomorrow!” - Sondra Mulkey
  • “Chuck was great with knowing exactly what was wrong and was a straight shooter in sharing information of what costs would be should we tackle another huge project. We’ve had other plumbers out before working on the same issue and Chuck was the only one who actually FIXED the problem.” - Gustavo O.

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship
More Reasons to Choose Us