Tankless Water Heater Services

“I could not have had a better experience. The front office was super friendly when scheduling and kept me up to date on the status throughout the day. Most places give you a five hour window and you are left waiting. Not this company! They give constant updates. They also sent me a picture of my technician so I would know who would be here. My technician was amazing. He knew exactly what the problem was immediately but also went above and beyond by showing me what he was doing and explained why I had the issue and how I can fix things if it happens again in the future. He was very knowledgeable and very easy to talk to. The whole company really goes above and beyond for customer service! They are also very fair priced. Would highly recommend them!” - Jenna R.

“Jason was so kind and smart on my electrical issue! In my personal opinion, dogs and babies may be the best judge of character in a person, and my dog who is normally pretty hyped, was really calm when Jason was there working on my electrical issue. When my baby woke up from his nap, he was all smiles to see this stranger! He was in and out in an extremely reasonable amount of time, and explained what was happening in more detail than was necessary because I was curious. I will definitely be using this company again, and will be requesting Jason!” - Krystal

“The positive reviews convinced me that this was the company that I wanted to service my home! I was not disappointed. I’m appreciative of Ed and Robin for their expertise and professionalism in explaining, troubleshooting and addressing several of my plumbing issues on two different occasions! Your patience, honesty and integrity were all on display, which is very hard to find these days when I start to panic, and freak out during leaks and other crisis situations! The office staff was also very courteous and prompt in getting me on the schedule as quickly as possible for my plumbing problems! I’m now checking into your other services that you provide and will be calling again as the need arises!” - M. Carter

“From the very beginning day 1 of coming out and accessing the problem, all the guys did great. Neil J. came out first and was straight to the point, gave us the best options and did work that he didn’t have to do. His customer service exceeded above and beyond. On the day of our ac unit installation, Tony J. was prompt and on time like they said they would be. They came in, made sure things were put down in place to be safe and clean. They started the job and definitely ran into more problems than they and I expected and were quick to come up with a solution. Taylor B. and Tony J. work as a great team together and got things together right. Once it was known that we had the wrong thing, Kevin G. showed up with the correct part and worked quickly to join the team and work to get it done. Nothing was broken, the house was left in great shape and our heat was back on and up to 70 degrees within 5-10 minutes of turning it on. Tony J. helped me set up the application and get the program running on my phone. Tony, Neil, Kevin and Taylor did an amazing job! Good job, American Mechanical!” - Anonymous

“I contacted American Mechanical upon returning home after a year overseas and found my plumbing (among other things) to be in complete disarray. It was not an emergency but definitely a quality of life issue and they made me their first available appointment and worked within my schedule. Sean was my specialist and he assessed and fixed everything in less than a few hours. He was also extremely helpful in providing me with more information regarding the other problems going on in my home (HVAC/Electrical). I am looking forward to my next consult with American Mechanical to address these as well! In my experience it’s been hard to find honest and selfless companies who aren’t out to rip you off or take advantage of the homeowners ignorance with maintenance problems – and that is the complete opposite of what I experienced with this company. So thank you for allowing me to take a bath finally and making my transition back home less stressful.” - Anonymous

“Rich and Dylan did an amazing job with our plumbing issue. Professional, spot on technicians. These two gentlemen had our yard dug up, old sewage system out, new system in place with two new clean outs, sealed, tested and covered back up amazingly fast. Not only did they fix our major problems, Rich gave us some sound advice, fixed out outside faucet, and was the most professional plumber I have ever met. We couldn’t have asked for a better duo and if we ever run into a plumbing issue again American Mechanical will be the first people I call requesting Rich and Dylan for our work. Thanks again for everything and continue the great work.” - Mike P.

“Yesterday four gas leaks were discovered on the line to the generator. It was installed by your firm several years ago. The response by you and by Virginia Natural Gas was just fabulous! I must compliment you on your employee Chris C.. He arrived about 20 minutes after our call. He explained the situation to us in a way that two old ladies could understand, repaired the pipes and made sure we understood the situation. We were more than pleased with him and feel he should be commended. Thank you for your prompt service!!” - Carol Lee F.

“From job scoping to planning to installation to final testing for a new heat pump installation as part of an older home renovation without a system, the job was truly pleasing. The initial planning (Mike H.) clearly identified needs, options, and costs of a top-value unit. The installation by Tony J. and Taylor started as planned, went much quicker than expected, and caused minimal intrusion and interference for the occupants. In particular, Tony’s professional knowledge, communication skills, and truly caring attitude through numerous emergency challenges made the customer confident in the right company choice. During start-up and final testing Manny not only worked the system to peak operational performance but also intelligently answered numerous customer questions. The price was reasonable for a top-rated product suitable to the job and a truly professional team effort.” - George T.

“This letter of recommendation is in regards to Jason Gay of American Mechanical and the outstanding work that he did in our home on Tuesday, October 30, 2018. We appreciated that Jason gave us advance notice for his timely arrival. Throughout his time here, he was friendly and courteous, working tirelessly in a tiny bathroom. In tackling the installation of the ceiling fan, he needed to cut out a portion of the ceiling to make room for a larger size fan than what was there previously. This meant that he was dealing with very old, loose, and extremely messy insulation and plenty of dust (plus the fact that he was allergic to our cats). Yet Jason never wavered or complained, but worked steadily and efficiently in getting the job done. After installing the fan, he proceeded to replace a 40 year old light fixture with a new one. Then he put in a new GFCI outlet and replaced some switches. We were very impressed with his work and he did an exceptional job. One more reason that we were very pleased, Jason left the bathroom meticulously clean. That was a pleasant surprise and very much appreciated. In every way, Jason did remarkable work for us. We could not have been happier with his service and we would highly recommend him to others.” - Mr. & Mrs. Jennings