“Since I commenced my generator install in February, through my gas line upgrade, numerous inspections, HVAC installation and most recently my service call, Karoline has always been the five star “go to” person. When it looked like Virginia Natural Gas was going to leave me without heat in the cold of winter, Karoline said that if the gas company leaves you stranded, let me know and I will get a team out there to get you heat. She is dedicated and selfless and foremost is the first contact for the customer setting the tone for the excellence you will receive from American Mechanical.” - Gregory E

“Tony and Taylor installed a new heat pump in our apartment today. They arrived shortly after 8 and predicted it would take until 5. Everything went smoothly until they ran into a wiring mystery created by another local company. After considerable trouble shooting, Jon came to help, and everything was wrapped up by 7 PM. Tony remarked, “There are no problems, only solutions.” Then added, “We stay until the job is done.” Everyone was calm, patient and understanding. After having bad experiences with other local companies, we are now proudly American Mechanical customers. Thank you for giving us confidence we are in good hands at last.” - Cletis Fordwicke

“I was in a dilemma with my A/C and couldn’t turn to my installer. My installer had already worked on it three times and my cooling hadn’t improved. I found American Mechanical on line and they appeared reputable. I made a request for service on their webpage, and soon received a call from them. Kim, the phone representative showed concern and assured me that they would send a highly trained technician quickly and resolve my problem. The technician, David Johnson, came exactly when promised and worked thoroughly to determine the problem. He plainly explained the situation and what it would require to make it right and gave me the cost up front. David correctly diagnosed and quickly repaired my A/C in a courteous and friendly manor. I will continue to use American Mechanical for my repair needs and recommend them to my family and friends. Thank you.” - John Knight

“Mike Hayes came out to give us an estimate on replacing our central air conditioning unit and his professionalism and honesty highly exceeded that which I have become accustomed to in this day and age. It turns out that we do not need to replace our system at this time and Mike explained exactly why to ensure that we clearly understood. Wow! Professionalism, honesty and Customer Care…what an asset to your organization American Mechanical. We had 3 other companies come to give the estimate and your man was the only one who clearly explained what was “not” wrong with our system and who did not try to sell us a new one anyway. We are going to switch our annual service contract to AM and when the time does come to replace the unit, AM is only call we will make. Five stars are not enough. Thank you so much.” - James J.

“Dennis provided a FREE inspection of our HVAC as part of a package provided by American Mechanical on another project. He identified shortfalls in our older HVAC system leading to a full replacement. We verified his diagnosis as accurate and not “make work”. Dennis was very thorough, honest and really a great PRO. In general, American Mechanical has installed a whole house generator, tankless water heater, surge protection and will now get the work to replace our HVAC. All our installations were professionally accomplished as advertised, no shortcuts, no plu ups, and have been performed by techs who new their trade, were honest, communicated with us for best convenience, and very courteous. We have no concerns highly recommending this business for any project they accomplish. Call them first.” - Jim & Anne Fellows

“Had our Spring HVAC inspection/tune up performed by Trey today. He arrived on time and was very thorough. He spent a lot of time making sure everything was inspected on both of our units to be sure we are ready for a hot summer. He even cleaned out a hornets nest! Yikes! When asking about recommended services, Trey was up front and honest. We did go ahead with one of his recommended items. We are waiting to do the other. I appreciate that the company is willing to replace a customer-supplied part in order to save us some money.” - Nicole C.

“Had American Mechanical come to my home for spring HVAC maintenance. Dave Johnson was the HVAC tech who performed the service and was very thorough and knowledgeable in performing the maintenance and offering recommendations. Kim was the dispatcher who set the appointment up for me and was very professional and set up the appointment at my convenience time and with a knowledgeable HVAC tech. We are retired military and would highly recommend American Mechanical to anyone needing quality and professional service.” - Diane Beyer

“We had Randy Berry and Kevin Garner and they did a great job. Being a woman it’s important that I don’t feel uncomfortable around them and I didn’t! They got the air duct cleaning done in 3 ½ hours. They are also doggie approved and I don’t trust anyone that my dog doesn’t like!” - Kathy

“The team arrived on time, they were very courteous throughout the whole day. Tarps laid down to keep the house clean and they also wore booties on the shoes. Old unit removed and the new one installed is working like a rocket ship. Couldn’t be happier and I highly recommend them. Prices are right on par for a decent Trane system with anyone else out there but the professionalism and workmanship couldn’t be topped. Offered to bring me A/C units and heaters over to the house if I needed them since my old unit was out of commission until install day and brought me a years worth of filters.” - Joseph Y.