Tankless Water Heater Services

“I don’t normally write reviews, but I have to say, Phil from American Mechanical is a true professional and an incredibly knowledgeable individual. I had called American Mechanical after a failed attempt by my Home Warranty company to correct a sewage drainage/back up issue. I was pretty upset at this point especially with the service I had just received from another company. The woman I spoke with on the phone was friendly, patient and helpful! We had just moved into this house and sewage is definitely not what you want to deal with right from the start. The home warranty company sent someone out who said I had a collapsed line and that there was nothing they could do. My call to American was early evening on a Friday and I was expecting to not get an appointment until Monday. They sent Phil over within the hour. He was very friendly, walked me through the yard helping me find the clean-outs and main cut offs. He walked me through some of the questions I had to help me understand the plumbing of our new house. He also solved the issue and it did not involve me having to spend thousands of dollars on a new main line. I have met “good” industry professionals before, but I am incredibly pleased with the service I received from Phil and the staff at American Mechanical.” - Nate W.

“I would like to take a moment and extend my thanks for a job “WELL DONE” at my residence. The technicians that guided the installation of a new 20KW standby whole house generator were excellent. I would again like to thank Rodney, Tim and Drake for their time and attention in performing a flawless installation, and special mention to all support staff including Chris, Casey, John G., and Kelley as their commitment to customer service facilitated this project. To all, their attention to detail, and outstanding professionalism truly is a remarkable asset of American Mechanical of Virginia.” - Jon B.

“The sales representative was Mike Hayes and he was excellent. He was polite, very knowledgeable and could answer and inform us of every part of the job we were purchasing. Suggestions were made that were most welcome. Jennifer followed through promptly as promised. The team arrived on the date of installation on time. They explained what they would be doing and went right to work. No time was wasted as they asked our preferences as the needs arose. As I was recovering from surgery I do not know a lot of names but had more occasion to speak with Randy and found him to be personable and all members of the team were likeable. There was no vulgar language and all the men were polite while staying busy on the job. I believe it was John who handled the final paperwork with my son-in-law as my son was at work. I would not hesitate to refer anyone to American Mechanical.” - C. Cofield

“I’m very impressed with American Mechanical. Everyone I’ve talked to has been pleasant, polite and knowledgeable. The office staff set up my appointment and sent me a text message the day before as a reminder. I like that! When I called to inquire as to an exact time the technician would reach my house they were able to give me a 30 minute window and gave me the technician’s name so I’d know who to expect. Jason, the electrician, arrived on time with shoe covers. He carefully explained the product and the process as well as amn approximate timeline for the installation and maintenance. Jason was courteous, personable and knowledgeable. I’m anxious to get this project started. American Mechanical is IMPRESSIVE!” - J. Gleason

“From the first meeting with Mike I was impressed with American Mechanical. He had a friendly, straightforward approach that made my decision easy. Jennifer was great working with my crazy schedule to insure that the installation of my new system was done in the quickest time possible and let me know of any delays in a timely manner. David and his crew worked efficiently and quickly to install the new unit. Everyone was friendly, courteous, and professional. As the face of the company they made me very comfortable using American Mechanical again for future work on my home. I would definitely recommend them to anyone who asks and feel that I got great service, work and value for my money. Everyone was exceptional.” - Anneliese R.

“LT came to our house, reviewed our requirements and presented options in a very professional and efficient manner. Much better experience than another company who’s representative dragged out the process for 3.5 hours. We had four companies inspect our home A/C set up and decided to go with American Mechanical because of a combination of reasonable cost, the equipment quoted (Trane – we already have a decent Trane furnace, existing air conditioner is a 28 year old Carrier), warranty, and timeline for installation. While our existing equipment does work, we realize since its 28 years old that it is liable to fail at any time. Plus, the RR-22 refrigerant will not be available soon. Equipment has not been installed yet, but from other reviews, I do not think I have anything to be concerned about.” - Chuck McGrath

“I’m that guy that never leaves a review. I’m that guy that sees reviews and thinks that these reviews aren’t real. Most companies use words like Loyal, integrity and honesty to lure you in then “BAM” they hit you with a bunch of BS charges. I must say American Mechanical customer service and their HVAC technician Manny was all of the above, To top it off their tech Manny Santiago was very knowledgeable, I can sniff out BS because of previous experiences with dealing with dishonest people. But, I can honestly say Manny was very professional, and he provided a thorough HVAC inspection. I highly recommend American Mechanical and their “OUTSTANDING” HVAC tech Manuel Santiago aka Manny.” - Smiley World

“Since I commenced my generator install in February, through my gas line upgrade, numerous inspections, HVAC installation and most recently my service call, Karoline has always been the five star “go to” person. When it looked like Virginia Natural Gas was going to leave me without heat in the cold of winter, Karoline said that if the gas company leaves you stranded, let me know and I will get a team out there to get you heat. She is dedicated and selfless and foremost is the first contact for the customer setting the tone for the excellence you will receive from American Mechanical.” - Gregory E

“Tony and Taylor installed a new heat pump in our apartment today. They arrived shortly after 8 and predicted it would take until 5. Everything went smoothly until they ran into a wiring mystery created by another local company. After considerable trouble shooting, Jon came to help, and everything was wrapped up by 7 PM. Tony remarked, “There are no problems, only solutions.” Then added, “We stay until the job is done.” Everyone was calm, patient and understanding. After having bad experiences with other local companies, we are now proudly American Mechanical customers. Thank you for giving us confidence we are in good hands at last.” - Cletis Fordwicke