Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our website, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Officer, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “Rodney W. from American Mechanical repaired an electrical issue I recently had at my home. He displayed stellar customer service skills and the professionalism and knowledge of a seasoned electrician. Rodney patiently listened as I described the issue to him. He knew right away where the problem was and had the issue resolved within a short period of time! Rodney was very kind to Max, our dog who has absolutely no concept of his size but yet wants to “help”. Rodney and the American Mechanical staff made the entire experience pleasantly an easy one. He is definitely an asset to American Mechanical and truly appreciated by me. Many thanks to all!” - Kathryn B
  • “This is the third time Rich P. has come to my house for plumbing issues. Each time he has been very knowledgeable as well as pleasant. Rich also allowed me to watch him while he did the work and taught me as he performed the repairs. I have learned a lot about plumbing as a new homeowner all thanks to Rich. Thank you so much!” - K. Terry
  • “Our experience with American Mechanical was superb! Each member of the team is professional. This is the third generator I have purchased. American Mechanical sales, finance, installation and the technology-based management is the best experience I have ever had. I have recommended this company to the other 80 residents of our over 55 community in Chesapeake, VA. Outstanding!” - Edward N.
  • “The technician was completely thorough and professional. He explained the process and was very knowledgeable about the services he provided. I was shown pictures and given detailed pictures and information after the service was completed. I am extremely happy with the level of service I received today and previously. I will continue to use this company and I highly recommend this company to others! A side note for women…this company does what it says it will do and I never felt like I was being taken advantage of.” - Pamela J.
  • “I purchased a home and closed last week and was super distraught to find out I had some major plumbing issues not even 48 hours after moving into my new home. Some we were not aware of and some that the seller was supposed to have fixed- but didn’t. It was a good amount of work. Starting from the first call to the office the representatives and dispatchers were very kind and responsive. Then, these guys came out to my home and did a thorough check up and diagnosis of my problems and gave me options to choose from to fix the problems. They took the time to answer all of my questions and eased my anxiety over the entire situation. They did a fantastic job doing the repairs and installations. After the initial job was completed the next day we were having an appliance delivered and I came to find yet another issue in a different area of my home which prevented the washing machine from being installed. I called American Mechanical back again and they sent a plumber out right away! Again I was given options and again I felt secure in knowing when they come out to do the work it will be done just as well as they did the couple of days before! I was so impressed with the service I received that I purchased their maintenance package. Highly recommend this company! Excellent service from the first call. Courteous repairs from specialists who are master experts in their field and no run around. They are honest and dependable. Five stars all the way!” - J. Ewan
  • “We are so impressed with the service we received from Matthew and Dominique over the three days they were here. Not only were they professional, they were also polite, kind and knowledgeable. They kept us completely in the loop the entire time they were in our home. They always arrived on time and put in the long hours to get our new HVAC system in place and running. We did run into an issue with the system that was not identified when we purchased and American Mechanical took total responsibility for it and made things right by doing the additional work and not charging us for it. World class service! I highly recommend this company! We felt like Matthew and Dominique were family by the time they left! I will be requesting them any time I need service!” - M. Jaskowiak
  • “Today Jon V. came to do my yearly maintenance on my GENERAC generator. He called me when he was on the way for my service call and he gave me an estimated time of arrival. Jon was very professional and answered all of my questions and then some. I just signed up for their five year maintenance plan because I know they will take good care of my generator. I know American Mechanical will be here when I need them.” - Fawn B.
  • “I was surprised when Taylor called and told me a woman technician would be servicing my HVAC systems today. Very impressed with my services provided by Kristin. Would love to have her for all future maintenances!” - L. Rose
  • “Kristin was our technician for this preventative maintenance check on our new system ductwork and electrostatic air cleaner. She was very thorough in her work and even went the extra mile to clean and dilute any cleaning chemicals that had pooled on the concrete pad. Kristin is very friendly and knowledgeable of our product. We appreciate her hard work in the extremely hot weather! Would definitely recommend her for your HVAC needs.” - Mike B.

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship

“My name is John, and I've always been good at fixing things. In 1994 I decided to open an honest HVAC company, and American Mechanical was born. I've been in the HVAC industry for over 40 years now, and honesty, quality and fairness are still my number one priorities. Our mission every day is to provide professional, quality service and workmanship to our customers - and that's a guarantee.”