Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our website, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Officer, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “Jennifer B. (Customer Service at American Mechanical) is an excellent service representative. She is extremely knowledgeable. On my second or third call concerning my problem Jennifer answered the telephone. I explained my situation and she took charge and solved everything within two days. I now have all the information my lawyer needs for closing. She is a pleasure to talk to and deserves a raise. Thanks again Jennifer!” - Judy S.
  • “Bobby and Darren called me 20 minutes prior to my scheduled appointment to notify me of their impending arrival. After I gave them the gate code to our community, they arrived right on schedule at my door. Both slid on blue booties upon entering my unit, went over the scope of work they would be performing and gave me an estimated completion time. Both jumped right on the job; one working on removing the old air handling unit and the other removing the condenser. Needless to say, they completed all the work to my satisfaction and prior to the estimated time. Both thanked me for my purchase, thanks to Mike Hayes, and left me with a nice cool house! Great work guys all around! What a sincere, effortless pleasure to deal with a professional company!” - Jeff H.
  • “Dennis arrived on time and performed a comprehensive inspection and report on my heating system. He answered all of my questions and provided excellent recommendations on maintenance. My experience with Dennis, as well as with all other technicians and support staff, has been outstanding because each member of the team is experienced, knowledgeable, professional and customer oriented. I strongly recommend American Mechanical for quality HVAC service at a competitive price.” - Marty B.
  • “In a late day emergency plumbing situation, Ed came out and did a top-notch job, going above and beyond. Even when it looked like he might not be able to fix the water leak in my condo, after the property manager informed him that the only water cut off was for the whole complex, there were none for the individual units. Ed took it upon himself to search around the crawl space under the building until he located the individual cut offs he knew there had to be. He was not only courteous, and professional, but was genuinely sympathetic to my plight and did everything he could to remedy the situation. I would gladly have him come out again for any future plumbing needs.” - Alan M.
  • “OK – so less than a year ago I came across American Mechanical while painstakingly “eliminating” other would be candidates/contractors to resolve a plumbing dilemma I had at my residence. For details see the “Best Seller” novel I gladly drafted and plastered all over Google! Being 59 years of age and somewhat schooled in “Old School” habits and appreciation of quality workmanship, integrity, honesty and at a fair price, it turns out that when it comes to hiring American Mechanical – “Déjà vu” is more than an illusion – it is in fact, a reality! As for my recent experience (s) and prompted by a home inspection report for another property, I simply hit the speed dial on my phone! Yes…speed dial – use them once and you will too have them in your priority directory for some corrective actions in areas pertaining to Plumbing, Electrical and HVAC. After a brief call and a delightful experience I might add in scheduling the work, their technicians Luke, Robert and Preston arrived onsite and as in the aforementioned accolades, performed all necessary repairs and in addition, addressed other small, but nonetheless important concerns – ALL without escalating ones heart rhythm or depleting ones bank account – try that with another company! In short, I practically begged them never to leave the company and I am considering contacting the owner of American Mechanical for his assurance to continue to keep his entire staff “Happy and LONG-Term campers (if you are a homeowner and exhausted your episodes of “This Old House” you’ll understand). In addition, I have no idea nor should I about the hiring methodology of this company, but the best as I can tell there is a big KUDO’s to the hiring authorities for securing such a talented crew in all aspects of their brand. In conclusion – A Big Thank You to Luke, Robert and Preston- and by all means to the audience of Facebook… stay tuned for what I deem to be another rave review for their electrical technician for whom I’ve yet to meet but is scheduled for next week. As for the 5 out of 5 qualitative rating: 5/5…yeah – they make it that simple!” - Rick S.
  • “I have dealt with all aspects of American Mechanical and not one has disappointed my husband and me. James C. with the HVAC department was just the last to come and he was also a really reliable and trustworthy person. The representatives from American Mechanical are so knowledgeable and easy to work with. They have installed a Generac whole house generator of which I could not be more impressed with the matter of installation. So many installers, all working together with their own specialty. I dealt with each one and felt so relaxed that it was done correctly, and the follow up with our so many questions was answered so that we could understand and feel confident in our part of the maintenance to protect our investment. The company also helped me remodel of our bathroom with the Plumbing Department. We plan on purchasing the yearly maintenance for all aspects of our home because we totally trust American Mechanical’s employees and the company’s way of doing business. We are informed of who is coming to our house, including the employee’s picture and references of their experiences. They come when they say they’ll be here and call before they come. I just can’t say enough good things about American Mechanical, except that we have found our home repair company for HVAC, electrical and plumbing.” - Mary R.
  • “Night and day difference between a truly professional company and your average HVAC installer. Our system never seemed quite right, but it worked until the blower motor died last Saturday. Checked the web and saw all the positive reviews for American Mechanical. Called their emergency hotline and got a prompt return call from James C.. He was willing to come out late that night, but Sunday was fine. He responded out, diagnosed the problem, and discussed solutions and options. The next day he advised the motor would be covered under warranty, a substantial savings. Today, James H. came out to do the repair. We talked about the humidity issues I’ve been having and the history of the unit. He installed the parts, cleaned the system, and did a thorough evaluation of all the settings. He found and corrected a few problems left over from a poor installation by the “average” HVAC company. He also took the time to explain what he was doing and why. I got an education! Now I am sitting in a comfortable cool room with 55% humidity. A 20 point drop! I highly recommend them and signed up for their ongoing maintenance program. Five stars for the office staff! Five stars for James C.! Five stars for James H.! And…five stars for the company.” - Frank S.
  • “My son and I needed a new HVAC system since the old unit was approaching 30 years. I did all the homework, searched, researched for the best system paired with the most professional company I could find. Everything led to American Mechanical! I set up an appointment. Neil J. was our install advisor. Neil was thorough and professional. We decided on a system for install. A date was set for the install. Trane was my ultimate choice. The install team consisted of Tony J., Jacob L., and Mason B.. The install team called around 8:00AM ready to install. Tony, Jacob and Mason were professional, but friendly. These guys FINISHED the ENTIRE system by 6:00PM the same day! Great crew! If anyone asks me to recommend a company for HVAC, back-up emergency generators, or electrical work, I will recommend American Mechanical! I cannot recommend enough!” - Dale T.
  • “Great response time in an emergency situation. Wife got home from having open heart surgery and the AC was barely hanging on, if at all really. Neil not only took a call to our home after 9 at night, but got our system up and running and gave me a quote for new install and rearranged the schedule to prioritize our installation. Nothing but extra steps of going above and beyond for our comfort and satisfaction. In a time where I witnessed the right out “let’s take advantage of a bad situation” from other companies, Neil had our backs and did not try to sell what we didn’t need, no extras, no BS. The installation crew was not only a blessing to see but courteous and professional. From the first phone call I made to job completion, everyone associated with the installation at American Mechanical made me confident I made the right call. I will recommend them and the incredible team that stands behind the crews in the field. 100%.” - Jack H.

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship

“My name is John, and I've always been good at fixing things. In 1994 I decided to open an honest HVAC company, and American Mechanical was born. I've been in the HVAC industry for over 40 years now, and honesty, quality and fairness are still my number one priorities. Our mission every day is to provide professional, quality service and workmanship to our customers - and that's a guarantee.”