Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our website, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Officer, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “LT came to our house, reviewed our requirements and presented options in a very professional and efficient manner. Much better experience than another company who’s representative dragged out the process for 3.5 hours. We had four companies inspect our home A/C set up and decided to go with American Mechanical because of a combination of reasonable cost, the equipment quoted (Trane – we already have a decent Trane furnace, existing air conditioner is a 28 year old Carrier), warranty, and timeline for installation. While our existing equipment does work, we realize since its 28 years old that it is liable to fail at any time. Plus, the RR-22 refrigerant will not be available soon. Equipment has not been installed yet, but from other reviews, I do not think I have anything to be concerned about.” - Chuck McGrath
  • “I’m that guy that never leaves a review. I’m that guy that sees reviews and thinks that these reviews aren’t real. Most companies use words like Loyal, integrity and honesty to lure you in then “BAM” they hit you with a bunch of BS charges. I must say American Mechanical customer service and their HVAC technician Manny was all of the above, To top it off their tech Manny Santiago was very knowledgeable, I can sniff out BS because of previous experiences with dealing with dishonest people. But, I can honestly say Manny was very professional, and he provided a thorough HVAC inspection. I highly recommend American Mechanical and their “OUTSTANDING” HVAC tech Manuel Santiago aka Manny.” - Smiley World
  • “Since I commenced my generator install in February, through my gas line upgrade, numerous inspections, HVAC installation and most recently my service call, Karoline has always been the five star “go to” person. When it looked like Virginia Natural Gas was going to leave me without heat in the cold of winter, Karoline said that if the gas company leaves you stranded, let me know and I will get a team out there to get you heat. She is dedicated and selfless and foremost is the first contact for the customer setting the tone for the excellence you will receive from American Mechanical.” - Gregory E
  • “Tony and Taylor installed a new heat pump in our apartment today. They arrived shortly after 8 and predicted it would take until 5. Everything went smoothly until they ran into a wiring mystery created by another local company. After considerable trouble shooting, Jon came to help, and everything was wrapped up by 7 PM. Tony remarked, “There are no problems, only solutions.” Then added, “We stay until the job is done.” Everyone was calm, patient and understanding. After having bad experiences with other local companies, we are now proudly American Mechanical customers. Thank you for giving us confidence we are in good hands at last.” - Cletis Fordwicke
  • “I was in a dilemma with my A/C and couldn’t turn to my installer. My installer had already worked on it three times and my cooling hadn’t improved. I found American Mechanical on line and they appeared reputable. I made a request for service on their webpage, and soon received a call from them. Kim, the phone representative showed concern and assured me that they would send a highly trained technician quickly and resolve my problem. The technician, David Johnson, came exactly when promised and worked thoroughly to determine the problem. He plainly explained the situation and what it would require to make it right and gave me the cost up front. David correctly diagnosed and quickly repaired my A/C in a courteous and friendly manor. I will continue to use American Mechanical for my repair needs and recommend them to my family and friends. Thank you.” - John Knight
  • “Mike Hayes came out to give us an estimate on replacing our central air conditioning unit and his professionalism and honesty highly exceeded that which I have become accustomed to in this day and age. It turns out that we do not need to replace our system at this time and Mike explained exactly why to ensure that we clearly understood. Wow! Professionalism, honesty and Customer Care…what an asset to your organization American Mechanical. We had 3 other companies come to give the estimate and your man was the only one who clearly explained what was “not” wrong with our system and who did not try to sell us a new one anyway. We are going to switch our annual service contract to AM and when the time does come to replace the unit, AM is only call we will make. Five stars are not enough. Thank you so much.” - James J.
  • “Dennis provided a FREE inspection of our HVAC as part of a package provided by American Mechanical on another project. He identified shortfalls in our older HVAC system leading to a full replacement. We verified his diagnosis as accurate and not “make work”. Dennis was very thorough, honest and really a great PRO. In general, American Mechanical has installed a whole house generator, tankless water heater, surge protection and will now get the work to replace our HVAC. All our installations were professionally accomplished as advertised, no shortcuts, no plu ups, and have been performed by techs who new their trade, were honest, communicated with us for best convenience, and very courteous. We have no concerns highly recommending this business for any project they accomplish. Call them first.” - Jim & Anne Fellows
  • “Had our Spring HVAC inspection/tune up performed by Trey today. He arrived on time and was very thorough. He spent a lot of time making sure everything was inspected on both of our units to be sure we are ready for a hot summer. He even cleaned out a hornets nest! Yikes! When asking about recommended services, Trey was up front and honest. We did go ahead with one of his recommended items. We are waiting to do the other. I appreciate that the company is willing to replace a customer-supplied part in order to save us some money.” - Nicole C.
  • “Had American Mechanical come to my home for spring HVAC maintenance. Dave Johnson was the HVAC tech who performed the service and was very thorough and knowledgeable in performing the maintenance and offering recommendations. Kim was the dispatcher who set the appointment up for me and was very professional and set up the appointment at my convenience time and with a knowledgeable HVAC tech. We are retired military and would highly recommend American Mechanical to anyone needing quality and professional service.” - Diane Beyer

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship

“My name is John, and I've always been good at fixing things. In 1994 I decided to open an honest HVAC company, and American Mechanical was born. I've been in the HVAC industry for over 40 years now, and honesty, quality and fairness are still my number one priorities. Our mission every day is to provide professional, quality service and workmanship to our customers - and that's a guarantee.”

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