Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our website, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Officer, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “My son and I needed a new HVAC system since the old unit was approaching 30 years. I did all the homework, searched, researched for the best system paired with the most professional company I could find. Everything led to American Mechanical! I set up an appointment. Neil J. was our install advisor. Neil was thorough and professional. We decided on a system for install. A date was set for the install. Trane was my ultimate choice. The install team consisted of Tony J., Jacob L., and Mason B.. The install team called around 8:00AM ready to install. Tony, Jacob and Mason were professional, but friendly. These guys FINISHED the ENTIRE system by 6:00PM the same day! Great crew! If anyone asks me to recommend a company for HVAC, back-up emergency generators, or electrical work, I will recommend American Mechanical! I cannot recommend enough!” - Dale T.
  • “Great response time in an emergency situation. Wife got home from having open heart surgery and the AC was barely hanging on, if at all really. Neil not only took a call to our home after 9 at night, but got our system up and running and gave me a quote for new install and rearranged the schedule to prioritize our installation. Nothing but extra steps of going above and beyond for our comfort and satisfaction. In a time where I witnessed the right out “let’s take advantage of a bad situation” from other companies, Neil had our backs and did not try to sell what we didn’t need, no extras, no BS. The installation crew was not only a blessing to see but courteous and professional. From the first phone call I made to job completion, everyone associated with the installation at American Mechanical made me confident I made the right call. I will recommend them and the incredible team that stands behind the crews in the field. 100%.” - Jack H.
  • “Our air conditioner stopped working and our house was 85 degrees. We have a newborn and were worried about his safety in the heat. Carlton called us back quickly and came out to help us at midnight! He was quick and fixed our air conditioner. He returned again the next day with a part he did not initially have. We were very thankful that Carlton came out so late to help keep our baby safe! I highly recommend American Mechanical and Carlton to help with your HVAC needs!” - Lauren W.
  • “First off, WOW! Now that that’s out of the way, I called on a Saturday evening after a home renovation project I was working on went terribly wrong. Long story short the family and I were without water and I found myself in too deep. After the call to the 24/7 emergency department they gave me over to Eric, a master plumber. He was at our house promptly and was very professional. Eric is a personable person who has a wealth of knowledge and is straight-forward and honest. I would recommend this company and more specifically Eric to anyone with any home repair needs. Honestly we had a splendid experience and our issue was resolved for a reasonable cost and in a timely manner. Thank you to American Mechanical and thank you to Eric!” - Luke C.
  • “Sean M. with American Mechanical was exceptional! I had a water leak at the meter which was on my side. The water had to be turned off and was told he couldn’t get back until the next day. He made a phone call and found that the equipment he needed was close to where I live, so he said he would get my water back on that day. The price kind of threw me back for a moment, but we suggested if we dug the holes and filled them back in, would he be able to come down on the price. Thankfully, he took $200 off which was a great savings to me since I’m a widow and getting ready to sell my house soon. I would highly recommend Sean to my family and friends. He was very professional and courteous.” - Kathy H.
  • “Sean arrived at the agreed time to assess my main water line leak and verified my leak was located in between the city water meter and my home’s main cutoff valve. Sean explained to me my options to either repair or replace the main line and was very transparent with the costs involved with each option provided. Being my main water line was repaired at least one other time by one of my home’s former owner, I decided to have the main water line replaced vice repaired. Once 50% of the repair cost was paid at the time I signed the contract, it took only a couple of days for the repair to be made and it was accomplished exactly as Sean described. No one likes paying a sum of money for unexpected home repairs; but, having a service technician like Sean explain the process thoroughly and provide up-front pricing helps a homeowner like me make an informed decision. I very much appreciate Sean’s pleasant demeanor and courtesy during his assessment of my water leak issue and would not hesitate to request him again for another job or recommend him to others. Thanks!” - Richard B.
  • “Thank you American Mechanical, Inc. for sending Jason G. to service my generator for the inspection recommended by GENERAC. He definitely met my expectations of an ideal service person. He called me to let me know he was on the way to my home, he was on time, very polite, and a true professional. Thank you, Jason! I have been searching for a company to regularly service my generator and Jason represented your company so well that I plan to use your company for future generator maintenance. I called on Wednesday 7/10/2019 to schedule an appointment. I spoke with Jennifer. She had a friendly phone voice, very professional and she scheduled my appointment for the next day. The quick scheduling of the appointment was shocking but very impressive. You company’s use of technology with the text message to thank me for choosing your company, the reminder appointment text and the text introducing the technician with his photo which also gave me the ability to track the exact time of his arrival is wonderful! There are several people with generators on my street and I will definitely spread the word about American Mechanical, Incorporated.” - Lisa B.
  • “I just had my Briggs & Stratton generator’s yearly maintenance done, once again by American Mechanical, Inc.. I have had them doing maintenance every year since I had the generator installed in 2008. As always, I received a telephone call first thing in the morning telling me when to expect their technician to contact me with a specific time of arrival. This helped me because I did not have to worry about missing his call or visit. My technician, Dan Steele, called me before arrival and arrived promptly. It was a hot and muggy day and I appreciate his dedication. After walking me through what he would be doing, Dan put up his shelter and set to work. After performing maintenance, Dan let me know it was time to test the system and turned the power off. The generator kicked in just as expected. Dan went over with me a few maintenance items for future attention, and was all done. I highly recommend American Mechanical and Dan Steele for your home generator, and any other home system needs.” - Jeanne S.
  • “Randy B. and Kevin G. work for American Mechanical as HVAC specialists. They recently replaced all of the air conditioning and heating ducts in my home. Both Randy and Kevin are skilled professionals and are a well organized team. They were both courteous, dres neat and I always got a call or e-mail to let me know they were coming to my home. American Mechanical is fortunate to have them in their employment!” - Bob D.

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship

“My name is John, and I've always been good at fixing things. In 1994 I decided to open an honest HVAC company, and American Mechanical was born. I've been in the HVAC industry for over 40 years now, and honesty, quality and fairness are still my number one priorities. Our mission every day is to provide professional, quality service and workmanship to our customers - and that's a guarantee.”