Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our website, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Officer, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “HVAC Solutions Specialist – Mr. Mike Hayes – TOP SHELF Mike came to our house as a “second opinion” regarding replacing our two HVAC units. He was very personal, professional, and knowledgeable and we felt very comfortable and hopeful after talking with him. He took the time to educate us on our systems and even noted that one of our systems was still under warranty. Since we are on a fixed income, it was a true testament of Mike’s character and work ethic to have someone educate us instead of sell. Did you know the date your HVAC was installed is actually the date the warranty starts and not the date on the equipment? I am confident that once we are free from our current maintenance agreement with the other company, we will call on Mike and American Mechanical for any future needs as their mission statement holds true with our experience: PEOPLE – TRUST – VALUE. Thank you…” - Sherry B.
  • “James, Rich took care of me today and we signed a contract for two more bathrooms and included a vent for the third. I continue to be a raving American Mechanical fan. Very pleased all around with your company. Please let your leadership know how well you all do. For me to experience such consistency in service level all around reflects very well on the leadership and management of your company. I’ve worked in the client service industry over 25 years and I know it starts at the top when delivering client service. I’ve dealt with so many American Mechanical employees and get that genuine high level of service every time. But I wouldn’t be starting my third project if your initial sales person , who I believe is Rodger, had not been so persistent in following up on my Home Advisor inquiry for my first job. I had already had three quotes but he called me back four or five times in two days- and that is why I ended up with American Mechanical and got what I thought was the best deal. Of course, Neil was exceptional in closing me on the first deal. After that, why would we bother to get anyone else for the additional work we need? If anyone ever asks for a reference, please use me. I look forward to the next projects! I think rewarding your employees for 5 star reviews is a brilliant idea. Happy employees make for happy clients!” - Millie W
  • “I am just trying to figure out how to brag on all of the guys – Mike, Bobby, Dillon, Tony, Taylor and David (hope I did not miss anyone) that just installed our new HVAC unit on Thursday. What a professional company you are…from the detailed comparison pricing after Mike reviewed our issues to the fact that every single one of your guys introduced themselves, shook our hands and explained what they would be doing. Drop cloths, booties and immaculate clean up; before and after pictures and just the total experience! Your company gave us an experience that impressed us. We hope to do additional business with you in the future. Thank you again.” - Karen G.
  • “Sean and everyone I’ve dealt with at American Mechanical have been a real pleasure to do work with. Top notch customer service and they don’t treat you like just a number. Good pricing and they give you lots of options and walk you through every detail. Can’t say enough good things!” - Caleb S.
  • “I could not have had a better experience. The front office was super friendly when scheduling and kept me up to date on the status throughout the day. Most places give you a five hour window and you are left waiting. Not this company! They give constant updates. They also sent me a picture of my technician so I would know who would be here. My technician was amazing. He knew exactly what the problem was immediately but also went above and beyond by showing me what he was doing and explained why I had the issue and how I can fix things if it happens again in the future. He was very knowledgeable and very easy to talk to. The whole company really goes above and beyond for customer service! They are also very fair priced. Would highly recommend them!” - Jenna R.
  • “Jason was so kind and smart on my electrical issue! In my personal opinion, dogs and babies may be the best judge of character in a person, and my dog who is normally pretty hyped, was really calm when Jason was there working on my electrical issue. When my baby woke up from his nap, he was all smiles to see this stranger! He was in and out in an extremely reasonable amount of time, and explained what was happening in more detail than was necessary because I was curious. I will definitely be using this company again, and will be requesting Jason!” - Krystal
  • “The positive reviews convinced me that this was the company that I wanted to service my home! I was not disappointed. I’m appreciative of Ed and Robin for their expertise and professionalism in explaining, troubleshooting and addressing several of my plumbing issues on two different occasions! Your patience, honesty and integrity were all on display, which is very hard to find these days when I start to panic, and freak out during leaks and other crisis situations! The office staff was also very courteous and prompt in getting me on the schedule as quickly as possible for my plumbing problems! I’m now checking into your other services that you provide and will be calling again as the need arises!” - M. Carter
  • “From the very beginning day 1 of coming out and accessing the problem, all the guys did great. Neil J. came out first and was straight to the point, gave us the best options and did work that he didn’t have to do. His customer service exceeded above and beyond. On the day of our ac unit installation, Tony J. was prompt and on time like they said they would be. They came in, made sure things were put down in place to be safe and clean. They started the job and definitely ran into more problems than they and I expected and were quick to come up with a solution. Taylor B. and Tony J. work as a great team together and got things together right. Once it was known that we had the wrong thing, Kevin G. showed up with the correct part and worked quickly to join the team and work to get it done. Nothing was broken, the house was left in great shape and our heat was back on and up to 70 degrees within 5-10 minutes of turning it on. Tony J. helped me set up the application and get the program running on my phone. Tony, Neil, Kevin and Taylor did an amazing job! Good job, American Mechanical!” - Anonymous
  • “I contacted American Mechanical upon returning home after a year overseas and found my plumbing (among other things) to be in complete disarray. It was not an emergency but definitely a quality of life issue and they made me their first available appointment and worked within my schedule. Sean was my specialist and he assessed and fixed everything in less than a few hours. He was also extremely helpful in providing me with more information regarding the other problems going on in my home (HVAC/Electrical). I am looking forward to my next consult with American Mechanical to address these as well! In my experience it’s been hard to find honest and selfless companies who aren’t out to rip you off or take advantage of the homeowners ignorance with maintenance problems – and that is the complete opposite of what I experienced with this company. So thank you for allowing me to take a bath finally and making my transition back home less stressful.” - Anonymous

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship

“My name is John, and I've always been good at fixing things. In 1994 I decided to open an honest HVAC company, and American Mechanical was born. I've been in the HVAC industry for over 40 years now, and honesty, quality and fairness are still my number one priorities. Our mission every day is to provide professional, quality service and workmanship to our customers - and that's a guarantee.”