Privacy Policy

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, American Mechanical, Inc., may collect from you, and how it is used. By using our website, www.americanmechanicalva.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (757) 347-8549 or via mail Attn: Privacy Officer, 633 10th Street, Suite 202, Virginia Beach, VA 23451.

Rave Reviews From Happy Customers

  • “Kevin and Dennis are expert HVAC mechanics and did an outstanding job installing new duct work and an HVAC unit. My wife and I were impressed by their neatness and cleanliness, you would be hard pressed to find a scrap or speck of trash after they left. They were far superior in workmanship and communications over our old company. We are glad that we made the switch to a very professional and skilled company. You will be lucky if you choose this company and have Kevin and Dennis available to do your work.” - John F.
  • “I don’t normally write reviews, but I have to say, Phil from American Mechanical is a true professional and an incredibly knowledgeable individual. I had called American Mechanical after a failed attempt by my Home Warranty company to correct a sewage drainage/back up issue. I was pretty upset at this point especially with the service I had just received from another company. The woman I spoke with on the phone was friendly, patient and helpful! We had just moved into this house and sewage is definitely not what you want to deal with right from the start. The home warranty company sent someone out who said I had a collapsed line and that there was nothing they could do. My call to American was early evening on a Friday and I was expecting to not get an appointment until Monday. They sent Phil over within the hour. He was very friendly, walked me through the yard helping me find the clean-outs and main cut offs. He walked me through some of the questions I had to help me understand the plumbing of our new house. He also solved the issue and it did not involve me having to spend thousands of dollars on a new main line. I have met “good” industry professionals before, but I am incredibly pleased with the service I received from Phil and the staff at American Mechanical.” - Nate W.
  • “I would like to take a moment and extend my thanks for a job “WELL DONE” at my residence. The technicians that guided the installation of a new 20KW standby whole house generator were excellent. I would again like to thank Rodney, Tim and Drake for their time and attention in performing a flawless installation, and special mention to all support staff including Chris, Casey, John G., and Kelley as their commitment to customer service facilitated this project. To all, their attention to detail, and outstanding professionalism truly is a remarkable asset of American Mechanical of Virginia.” - Jon B.
  • “The sales representative was Mike Hayes and he was excellent. He was polite, very knowledgeable and could answer and inform us of every part of the job we were purchasing. Suggestions were made that were most welcome. Jennifer followed through promptly as promised. The team arrived on the date of installation on time. They explained what they would be doing and went right to work. No time was wasted as they asked our preferences as the needs arose. As I was recovering from surgery I do not know a lot of names but had more occasion to speak with Randy and found him to be personable and all members of the team were likeable. There was no vulgar language and all the men were polite while staying busy on the job. I believe it was John who handled the final paperwork with my son-in-law as my son was at work. I would not hesitate to refer anyone to American Mechanical.” - C. Cofield
  • “I’m very impressed with American Mechanical. Everyone I’ve talked to has been pleasant, polite and knowledgeable. The office staff set up my appointment and sent me a text message the day before as a reminder. I like that! When I called to inquire as to an exact time the technician would reach my house they were able to give me a 30 minute window and gave me the technician’s name so I’d know who to expect. Jason, the electrician, arrived on time with shoe covers. He carefully explained the product and the process as well as amn approximate timeline for the installation and maintenance. Jason was courteous, personable and knowledgeable. I’m anxious to get this project started. American Mechanical is IMPRESSIVE!” - J. Gleason
  • “From the first meeting with Mike I was impressed with American Mechanical. He had a friendly, straightforward approach that made my decision easy. Jennifer was great working with my crazy schedule to insure that the installation of my new system was done in the quickest time possible and let me know of any delays in a timely manner. David and his crew worked efficiently and quickly to install the new unit. Everyone was friendly, courteous, and professional. As the face of the company they made me very comfortable using American Mechanical again for future work on my home. I would definitely recommend them to anyone who asks and feel that I got great service, work and value for my money. Everyone was exceptional.” - Anneliese R.
  • “LT came to our house, reviewed our requirements and presented options in a very professional and efficient manner. Much better experience than another company who’s representative dragged out the process for 3.5 hours. We had four companies inspect our home A/C set up and decided to go with American Mechanical because of a combination of reasonable cost, the equipment quoted (Trane – we already have a decent Trane furnace, existing air conditioner is a 28 year old Carrier), warranty, and timeline for installation. While our existing equipment does work, we realize since its 28 years old that it is liable to fail at any time. Plus, the RR-22 refrigerant will not be available soon. Equipment has not been installed yet, but from other reviews, I do not think I have anything to be concerned about.” - Chuck McGrath
  • “I’m that guy that never leaves a review. I’m that guy that sees reviews and thinks that these reviews aren’t real. Most companies use words like Loyal, integrity and honesty to lure you in then “BAM” they hit you with a bunch of BS charges. I must say American Mechanical customer service and their HVAC technician Manny was all of the above, To top it off their tech Manny Santiago was very knowledgeable, I can sniff out BS because of previous experiences with dealing with dishonest people. But, I can honestly say Manny was very professional, and he provided a thorough HVAC inspection. I highly recommend American Mechanical and their “OUTSTANDING” HVAC tech Manuel Santiago aka Manny.” - Smiley World
  • “Since I commenced my generator install in February, through my gas line upgrade, numerous inspections, HVAC installation and most recently my service call, Karoline has always been the five star “go to” person. When it looked like Virginia Natural Gas was going to leave me without heat in the cold of winter, Karoline said that if the gas company leaves you stranded, let me know and I will get a team out there to get you heat. She is dedicated and selfless and foremost is the first contact for the customer setting the tone for the excellence you will receive from American Mechanical.” - Gregory E

What Sets American Mechanical Apart

  • Emergency Services & Same Day Service Available
  • Master Licensed Contractors
  • NATE Certified Technicians
  • Clean, Uniformed, & Highly-Trained Technicians
  • We Get the Job Done Right the First Time
  • We Guarantee Professional, Quality Service and Workmanship

“My name is John, and I've always been good at fixing things. In 1994 I decided to open an honest HVAC company, and American Mechanical was born. I've been in the HVAC industry for over 40 years now, and honesty, quality and fairness are still my number one priorities. Our mission every day is to provide professional, quality service and workmanship to our customers - and that's a guarantee.”

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